Troubleshoot Problems And Get Support; Problems Powering The Sp400X On; Problems Connecting The Sp400X To A Wireless Network - HandHeld SP400X Series System Administrator Manual

9. Troubleshoot problems and
get support
Problems powering on the SP400X
fIgURE 9-1
Problems powering on the SP400X
Problem Cause
indicator
The SP400X will not The green power button was not
power on pushed.
The battery is depleted.
Green power light
doesn't stay on
The battery is not plugged in correctly.
The SP400X is not seated properly onto
the hand mount.
The battery cable needs to be replaced. Replace the battery cable.
The hand mount needs to be replaced.

Problems connecting the SP400X to a wireless network

fIgURE 9-2 Problems connecting the SP400X to a wireless network
Problem Cause
indicator
The SP400X is not asso- The access point may not be powered
ciating with the access on.
point
The SP400X may be out of range of the
access point.
Fast blinking blue light
Slow blinking green
The network settings may not be
power light
compatible between the SP400X and
access point.
Slow server response resulting from
SP400X Series - 9. Troubleshoot problems and get support
solution
Press the green power button.
Recharge the battery.
Replace the battery.
ensure that the battery cable is pushed all the way into the battery.
ensure that the battery cable is pushed all the way into the battery.
ensure that the SP400X is fully pushed onto the hand mount.
Check that the USB cover is not interfering with the seating of the
hand mount.
Replace the hand mount.
solution
verify that the access point is on.
Move closer to the access point.
Access points may need to be relocated or added.
verify the connectivity settings between the SP400X and the
access point.
ensure that the DHCP server is active.
ensure that the device is on the same subnet as the access point.
Move closer to the access point.
36