Problems Printing - HandHeld SP400X Series System Administrator Manual

fIgURE 9-3
Problems scanning
Problem Cause
The red imager light illu- The SP400X may be positioned too far from
minates but the SP400X target.
takes more than a few
Invalid target or barcode.
seconds to scan.
Red scanning light will not turn off
immediately after scan.
The barcode or target is damaged or
unreadable.
Scans are not successful. Poor scanning technique.
Damaged or poor print template quality.
The target surface is highly reflective (for
example, tape or lamination).
Unrecognized bar code symbology.

Problems printing

fIgURE 9-4 Problems printing
Problem Cause
The SP400X does not The SP400X did not scan a valid barcode or
print target.
- If configured for this sequence -
Print data from the server was not received.
Green tail lights did not turn on to indicate
ready-to-print.
The print template is Invalid or missing.
Red tail lights blink slowly twice2x. The
SP400X emits 3-4; low-high-mid tones 3x
or 4x
The SP400X timed out before the print was
completed.
SP400X Series - 9. Troubleshoot problems and get support
solution
ensure that the SP400X is aimed directly at the target.
ensure that the SP400X is 2-12" away from the target.
Scan a different barcode or target to verify usage
ensure that the SP400X is configured to read this barcode
or target
If available, scan another barcode or target.
Make sure you are following the instructions in "sCAN,"
and "sCANNINg TIPs."
If available, scan an alternate bar code.
NOTE: It may be necessary to scan the Standard Product
Default Settings bar code in "REsET THE sTANDARD
PRODUCT DEfAUlTs" in the "Advanced use" section.
Wait for the firmware update to complete. See "Update
firmware wirelessly" in the Advanced use section
It may be necessary to scan the Standard Product Default
Settings bar code in "REsET THE sTANDARD PRODUCT
DEfAUlTs" in the "Advanced use" section.
solution
Check that the SP400X is powered on. If the green power
light does not stay illuminated, refer to the "Problems
powering on" section
Check that the SP400X is connected to the network. If the
blue wireless light does not stay illuminated, refer to the
"Problems connecting to wireless network" section
ensure wireless connectivity to the server. Refer to the
'Problems connecting to wireless network' section.
After a pause, red tail light flashes once with one beep, then
slow blue blink immediately follows.
verify that there should be a response from the server. It
may be a no print message.
ensure that valid data was received from server.
Red tail lights flash twice
ensure that the print templates are loaded correctly.
Reload the print templates.
If a firmware upgrade was recently attempted, verify that
the firmware upgrade completed.
Scan again and complete the print more quickly, before the
time out is reached.
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