Only Dashes Displayed, Time Is Not Displayed - Primex XR Levo Series Troubleshooting Manual

Only dashes displayed, time is not displayed

Model: Levo and Classic Series Digital Clocks and Timers
Symptoms
All or some of the symptoms may be present.
Digital Clock/Timer only displays dashes and time is not displayed.
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Problem
Digital Clock/Timer is not receiving a signal from the Transmitter.
Analyze
1. Determine if cause is due to Transmitter broadcasting schedule and/or clock signal search frequency.
Digital Clock/Timer signal search frequency: every 10 minutes on the 5's (5, 15, 25, 35, 45, 55 minutes) of the hour, a clock's
receiver turns on to search for a Transmitter signal to receive a time update.
Transmitter with External Antenna: were the clock(s) installed between the 7th and 38th minute of the hour? Clocks receive a
time signal and update their time the 39th minute of the hour. If the Transmitter is not in an error mode, power the down the
Transmitter, wait 30 seconds, and power back on. A power cycle forces the Transmitter to broadcast for eight consecutive
hours.
Broadcast (Transmit) Schedule Transmitter with Internal Antenna: broadcasts its synchronized time continuously to the
system clocks and devices.
Digital Clock/Timer signal search frequency: every 10 minutes on the 5's (5, 15, 25, 35, 45, 55 minutes) of the hour, a clock's
receiver turns on to search for a Transmitter signal to receive a time update.
2. Identify scope of clocks experiencing issue - single clock or all clocks/clocks in specific area.
Single clock
a. Reset the clock to initiate a manual signal search: press and immediately release the button located in its setting panel.
Levo Series - from the back side of the clock remove the small rectangular access panel. Setting changes can be made
while the clock/timer is ON and changes will take effect within a few seconds.
All clocks/clocks in specific area: verify the Transmitter(s) is not in an error state. If multiple Transmitters on site, start with
the Master Transmitter and then proceed by verifying the other units.
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XR Levo Series Digtial Clock & Timer Troubleshooting Guide