Receiving Calls; Answering An Incoming Call; Manually Forwarding An Incoming Call - Mitel MiVoice 6930 User Manual

Mitel MiVoice 6930 IP Phone User Guide

Receiving calls

When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display
on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call.
If the incoming number matches with a contact stored in the Personal, Mobile or Corporate folder
in the Contacts application, then the contact name is displayed. The contact name look up is in the
following order:
1. Personal Contacts, where respective Personal Contacts name is displayed.
2. Mobile Contacts, where respective Mobile Contacts name is displayed.
3. MiVoice Business System Contacts, where if the MiVoice Business System is configured with
MiNET Phone Object Message Name, then the respective MiVoice Business System name is
displayed.
4. Corporate Contacts, where respective Corporate Contacts name is displayed.
If there is no match, then the name returned by the MiVoice Business system is displayed.

Answering an incoming call

To answer an incoming call:
• Lift the handset for handset operation.
• For speakerphone operation, press the
softkey, or Float Key (see
path.
• For headset operation, press the
headset (if available). Your phone must be configured to use the Headset audio path.
Note: The audio path setting you selected in the Settings > Audio > Audio Path menu determines
if the call goes to the speakerphone or headset. For more information, see the section
Path" on page 34.

Manually forwarding an incoming call

If call forwarding numbers have been defined for the Always or No Answer states, press the
Forward Call softkey to manually forward an incoming call to the defined number. A common way
62
(Speaker/Headset) key, or the applicable Line
page 58). Your phone must be configured to use the Speaker audio
(Speaker/Headset) key or the answer button on your
"Audio