Transferring A Call - Mitel MiVoice 6930 User Manual

Transferring a call

There are two types of call transfers that can be performed on the Mitel MiVoice 6930 IP phone:
• Unattended Transfer:
An unattended transfer is when you transfer a call directly to another extension without consulting
with the person receiving the call. To do this, complete the transfer immediately after you have
entered the number. The call goes directly to the extension or outside line to which you
transferred.
• Attended transfer:
You also have the option to consult with the person to which you are transferring the call, before
you complete the transfer. To do this, remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
To transfer a call:
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
The active call is placed on hold.
Handling calls
65