Mitel MiVoice 6930 User Manual page 110

Mitel MiVoice 6930 IP Phone User Guide
Feature
Group Listen
Group Park
Group Presence
Handoff
Key System
Make Busy
Meet Me Answer
Message Waiting
Indication
108
Description
With Group Listen, you can carry on a
conversation using the handset or
headset while allowing others nearby to
listen to the person at the far end over the
handsfree speaker.
Group Park allows you to place a call in a
special hold state. You, or someone else,
can then retrieve the call from another
extension in the system. Group Park uses
a single feature key to both park and
retrieve calls. Any telephone programmed
with the same Group Park key can
retrieve the call.
Group Presence allows members of call
groups (Hunt, ACD, Ring, Personal Ring,
and Multi-device User) to make
themselves absent or present in a group.
Only members who are present in a
group are offered calls to that group.
The Handoff feature for Personal Ring
Groups (PRGs) allows calls to be
"Pushed" or "Pulled" between group
member devices. A Push passes the call
to the group, where it can be answered by
any other present group device. A Pull
takes an in-progress call away from
another member.
Key System Groups let multiple
telephones share the same extension
number. Incoming calls ring all of the idle
stations, and the stations stop ringing
when one member answers the call. Only
one member of a Key System Group can
use the line at one time.
The Make Busy feature ensures an ACD
extension does not receive ACD calls
when the agent is unavailable. The ACD
extension remains in the Make Busy state
until an agent deactivates it.
Meet-Me Answer lets you respond to a
Group Page that you missed, even if you
do not know the identity or location of the
person that paged you.
Keys can be programmed as message
waiting indicators which are associated
with the mailboxes of other stations. The
indicator flashes when a message is
waiting in the associated mailbox. This
allows you to look at the phone and
recognize which mailboxes have
messages.
Icons Type
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
Line States Non-Toggle
Toggle ON/OFF
Non-Toggle
Toggle ON/OFF