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SMART Board® 7000 and
7000 Pro series
interactive displays
INSTALLATION AND MAINTENANCE GUIDE
SBID-7075
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SBID-7086
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SBID-7275
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SBID-7286
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SBID-7375
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SBID-7386
SBID-7075P
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SBID-7086P
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SBID-7275P
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SBID-7286P
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SBID-7375P
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SBID-7386P
ID7075-1
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ID7086-1
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Summary of Contents for SMART SBID-7075
- Page 1 SMART Board® 7000 and 7000 Pro series interactive displays INSTALLATION AND MAINTENANCE GUIDE SBID-7075 SBID-7086 SBID-7275 SBID-7286 SBID-7375 SBID-7386 SBID-7075P SBID-7086P SBID-7275P SBID-7286P SBID-7375P SBID-7386P ID7075-1 ID7086-1 Was this document helpful? smarttech.com/docfeedback/171164...
- Page 2 © 2017–2018 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
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Page 3: Important Information
To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. If the display requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. - Page 4 IMPORTANT INFORMATION If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire or handle could lead to injury.
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Page 5: Federal Communication Commission Interference Statement
IMPORTANT The following are the normal operating power requirements for the display: Model Power requirements SBID-7075 100V to 240V AC, 50 Hz to 60 Hz, 147 W SBID-7086 100V to 240V AC, 50 Hz to 60 Hz, 172 W SBID-7275... -
Page 6: Innovation, Science And Economic Development Canada Statement
Cet émetteur ne doit pas être co- implantés ou exploités conjointement avec une autre antenne ou émetteur. EU declaration of conformity Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display SBID-7075, SBID-7075P, SBID-7086, SBID-7086P, ID7075-1, ID7086-1 and the interactive pen SBID-7000-PEN, SBID-7000P-PEN are in compliance with Directive 2014/53/EU. -
Page 7: United Arab Emirates - Tra Registration Details
Maximum Transmit Power EIRP (dBm) 2402–2483.5 Compliance to Malaysia specification The SMART Technologies ULC Interactive Display SBID-7075, SBID-7075P, SBID-7086, SBID-7086P, wireless Pen models SBID-7000-PEN and SBID-7000P-PEN meet the Malaysian requirements as defined by the Certifying Agency, SIRIM QAS International. United Arab Emirates – TRA registration details Pen –... -
Page 9: Table Of Contents
Contents Important information Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement EU declaration of conformity Compliance to Malaysia specification United Arab Emirates – TRA registration details Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide Identifying your specific model Features... - Page 10 Resolving issues with the iQ experience Resolving issues with the Intel Compute Card Resolving issues with software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Appendix A: Adjusting iQ settings Network settings...
- Page 11 CONTENTS Batteries More information smarttech.com/kb/171164...
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Page 13: About This Guide
This chapter introduces the SMART Board® 7000 and 7000 Pro series interactive displays. About this guide This guide explains how to install and maintain a SMART Board 7000 or 7000 Pro series interactive display. It includes the following information: How to install the display... -
Page 14: Chapter 1 Welcome
(see More information on page 8). Identifying your specific model SMART offers several different models of the SMART Board 7000 and 7000 Pro series interactive display and iQ appliance. Identifying your SMART Board 7000 or 7000 Pro series interactive display model The following models of SMART Board 7000 and 7000 Pro series interactive display are available:... -
Page 15: Features
Features The SMART Board 7000 or 7000 Pro series interactive display is the hub of your classroom or meeting room. PC-free embedded computing provides one-touch access to collaborative tools, including a whiteboard, wireless screen sharing and a web browser. There’s no need for wires, cables or manual software and firmware updates. -
Page 16: Components
CHAPTER 1 WELCOME Components The display consists of the following components: Name More information Pictured Screen Page 5 Presence detection sensor (×2) Page 5 Home button Page 5 Eraser Page 6 Pen (×4) Page 6 Convenience panel Page 6 iQ appliance (and Intel Compute Card) Page 6 Connector panel Page 27 Not pictured... -
Page 17: Screen
CHAPTER 1 WELCOME Screen The following are the dimensions of the screen: Model Diagonal Width Height SBID-7075 75" (190.5 cm) 65" (165.2 cm) 38 5/8" (93 cm) SBID-7086 86" (218.4 cm) 74 7/8" (190.3 cm) 42" (107 cm) SBID-7275 75" (190.5 cm) 65"... -
Page 18: Pens And Eraser
CHAPTER 1 WELCOME Pens and eraser The display comes with black, red, blue and green pens. Each pen has an attached eraser and an indicator light. In addition to the pens, the display includes an eraser, which you can use when you want to erase a large area on the screen. -
Page 19: Accessories
For more information, see the SBA-100 projection audio system specifications (smarttech.com/kb/171146). SMART Audio 400 classroom amplification system Available for education models, the SMART Audio 400 classroom amplification system provides high-quality audio amplification. The system comes with a teacher microphone and optional student microphone. Multiple speaker options are available, including wall- and ceiling-mounted speakers. -
Page 20: More Information
(5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use one of the following USB extenders: Extender Specifications USB-XT smarttech.com/kb/119318 CAT5-XT-1100 smarttech.com/kb/170202 More information In addition to this guide, SMART provides the following documents for the display: Document Link Specifications and comparisons SBID-7075 smarttech.com/kb/171131 SBID-7086 smarttech.com/kb/171132 SBID-7275 smarttech.com/kb/171133... - Page 21 These documents are available in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view the SMART Board 7000 and 7000 Pro series interactive displays pages in the Support section.
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Page 23: Chapter 2: Installing The Display
Using SMART mobile stands Using a third-party stand SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information along with the installation instructions included with the display before they install the display. -
Page 24: Using Transportation Aides
CHAPTER 2 INSTALLING THE DISPLAY IMPORTANT Move the display at your own risk. SMART cannot accept liability for damages or injury that occur during the display’s transportation. When moving the display, do the following: Follow local safety regulations and standards. -
Page 25: Dealing With Cracked, Chipped Or Shattered Glass
If the display’s glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display’s glass shatters, carefully clean up the area and have the display repaired or replaced. -
Page 26: Installing The Display On A Wall
CHAPTER 2 INSTALLING THE DISPLAY Installing the display on a wall Typically, you install the display on a wall in a classroom or meeting space. Choosing a location A display is typically installed at the room’s focal point, such as at the front of a classroom or meeting space. - Page 27 INSTALLING THE DISPLAY Factor Considerations Visibility The display’s screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area: NOTE The viewing area depends on the display’s resolution and a variety of other factors.
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Page 28: Choosing A Height
Be sure the wall you’re installing the display on can support the weight of the display and mounting equipment. If the wall can’t support the weight of the display and mounting equipment, consider using a SMART wall stand to transfer some of the weight from the wall to the floor (see smarttech.com/accessories). -
Page 29: Mounting The Display
Contact your authorized SMART reseller (smarttech.com/where) for information on SMART’s mounting options. If you choose a third-party option rather than one of SMART’s mounting options, be sure the wall mount can support the display’s weight as well as the weight of any attached accessories and can accommodate the display’s dimensions. - Page 30 Do not over-tighten the bolts. NOTE SMART recommends M8 × 30 mm mounting bolts for standard installations where the total wall mount bracket and washer thickness is less than 7 mm. Because the receptacles might not be easily accessible after you mount the display, consider connecting cables for power, room computer and other devices while the display is still in its packaging (see Chapter 3: Connecting power and devices on page 21).
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Page 31: Installing The Display On A Stand
Using SMART mobile stands SMART mobile stands are designed for SMART interactive displays. They are height-adjustable. Some models include integrated speakers, a locking cabinet to secure equipment and casters that swivel and lock for easy movement. -
Page 32: Using A Third-Party Stand
CHAPTER 2 INSTALLING THE DISPLAY Using a third-party stand For information on selecting and using a third-party stand, see Installing your SMART Board 7000 or 7000 Pro on a stand. smarttech.com/kb/171164... -
Page 33: Chapter 3: Connecting Power And Devices
Chapter 3 Connecting power and devices Connecting power Connecting to a network Connecting the Intel Compute Card Connecting cables for room computers, guest laptops and other input sources Connecting external speakers Connecting room control systems Display connector panel reference Display convenience panel reference iQ appliance reference Other connectors Connect the display to power after you install it but before you turn it on for the first time and... -
Page 34: Connecting Power
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the display to a power outlet. NOTE Refer to the display’s specifications for power requirements and power consumption information (see More information on page 8). -
Page 35: Connecting The Intel Compute Card
CHAPTER 3 CONNECTING POWER AND DEVICES If you’re using one of the display’s RJ45 jacks to connect to a network, you can connect the other RJ45 jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room. -
Page 36: Connecting Cables For Room Computers, Guest Laptops And Other Input Sources
USB cable for touch control and an HDMI cable for video and audio. (This input supports HDMI 1.4.) IMPORTANT Do not connect computers or other devices to the iQ appliance. SMART Board 7000 series interactive displays do not support the use of these connectors. smarttech.com/kb/171164... -
Page 37: Connecting External Speakers
Using cables that exceed these maximum lengths may produce unexpected results, degraded picture quality or degraded USB connectivity. SMART software should be installed on any computers users connect to the display. For information on installing SMART software and viewing a connected computer’s input on the display, see the SMART Board 7000 and 7000 Pro series interactive displays user’s guide... -
Page 38: Connecting Room Control Systems
CHAPTER 3 CONNECTING POWER AND DEVICES In addition to the stereo 3.5 mm out connector, the display provides a Sony/Philips Digital Interface (S/PDIF) out connector. S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to decode this connection to analog for use with external speakers. -
Page 39: Display Connector Panel Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Display connector panel reference The following diagram and table present the connectors on the display’s connector panel: Connector Connects to Notes Stereo 3.5 mm out External speakers See page 25 and Analog audio cables and connectors. S/PDIF out Digital audio output See page 25 and... -
Page 40: Display Convenience Panel Reference
CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes USB Type-A [N/A] This connector is a service port. RJ45 (×2) Network See page 22 and Ethernet (network) cables and connectors. Display convenience panel reference The following diagram and table present the connectors on the display’s convenience panel: Connector Connects to Notes... -
Page 41: Iq Appliance Reference
CHAPTER 3 CONNECTING POWER AND DEVICES iQ appliance reference The following diagram and table present the connectors on the iQ appliance: AM30 AM50 AM40 Connector Connects to Notes RJ45 Network Do not use this jack. Use the jacks on the display instead. See page 22. - Page 42 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes Eject button [N/A] This button ejects the Intel Compute Card. Ejecting the Intel Compute Card. Intel Compute Card [N/A] For iQ appliance (AM50) only. USB Type-A Supported peripherals For iQ appliance (AM50) only. Any supported peripherals connected to this receptacle are available in the Windows 10...
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Page 43: Other Connectors
CHAPTER 3 CONNECTING POWER AND DEVICES Other connectors There are additional connectors on the bottom of the display (see Mounting multiple displays on page 19 and Appendix B: Remotely managing the display on page 55). smarttech.com/kb/171164... -
Page 45: Chapter 4: Turning On The Display For The First Time
8. If the display isn’t using a wired network connection, select a wireless network, and then tap Next. 9. Select the list of applications that will appear in the launcher, and then tap Next. For more information about the apps, see the SMART Board 7000 and 7000 Pro series interactive displays user’s guide (smarttech.com/kb/171163) - Page 46 CHAPTER 4 TURNING ON THE DISPLAY FOR THE FIRST TIME 10. Select the apps you want to appear in the launcher, and then tap Next. To change which apps appear in the launcher, see Adding or removing apps from the launcher.
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Page 47: Chapter 5: Maintaining The Display
Chapter 5 Maintaining the display Checking the display installation Cleaning the screen Maintaining ventilation Preventing condensation Replacing the pens and eraser Turning the display off and back on Resetting the display Removing and transporting the display Updating system software Applying an automatic system software update manually Updating system software manually With proper maintenance, the display will provide years of use. -
Page 48: Cleaning The Screen
CHAPTER 5 MAINTAINING THE DISPLAY Cleaning the screen Follow these instructions to clean the screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. -
Page 49: Preventing Condensation
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn’t dissipate, contact SMART Support if the display is still under warranty. -
Page 50: Resetting The Display
CHAPTER 5 MAINTAINING THE DISPLAY To turn the display back on Press the Power button on the convenience panel. Resetting the display You can reset the display and the iQ appliance using the convenience panel. To reset the display Press and hold the Power button on the convenience panel for 10 seconds. -
Page 51: Updating System Software
CHAPTER 5 MAINTAINING THE DISPLAY 6. Lift the display from its mounting location. WARNING Do not place the display on a sloping or unstable cart, stand or table. The display could fall, resulting in injury and severe product damage. CAUTION Do not leave the display face up, face down or upside down for an extended period. -
Page 52: Updating System Software Manually
CHAPTER 5 MAINTAINING THE DISPLAY 2. Scroll to Auto Update. 3. Under Check for Updates Now, tap Apply Update Now. The display turns off and then turns back on. The display then applies the update. If there is an update for the pen firmware, the pen’s indicator light will flash green or amber. Leave the pen in the tray until the pen’s light is a solid color. - Page 53 Resolving issues with the iQ experience Resolving issues with the Intel Compute Card Resolving issues with software Referring to the SMART knowledge base for additional troubleshooting information Contacting your reseller for additional support Finding the display serial number Finding the iQ appliance serial number...
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Page 54: Chapter 6 Troubleshooting
Pick up a pen or press the display’s Power button. mouse or keyboard. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with power, or the previous information on page 47. solutions don’t resolve the issue. -
Page 55: Resolving Issues With Video
Using a secondary display. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with video, or the previous solutions information on page 47. don’t resolve the issue. Resolving issues with image quality... - Page 56 Open the on-screen display menu. If it appears correctly, the issue is with the screen. video input. Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement.
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Page 57: Resolving Issues With Audio
However, if you hear noise from the front of the display, further investigation is required. Connect all devices to the same power outlet or power bar. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with audio, or the previous information on page 47. solutions don’t resolve the issue. -
Page 58: Resolving Issues With Touch And Digital Ink
On Mac computers, open System Information and ensure there are no error messages in the display’s row. You’re experiencing issues with Use only SMART Board 7000 series interactive display pens with the display. one or more of the display’s pens. Pens from other interactive displays aren’t compatible. -
Page 59: Resolving Issues With The Intel Compute Card
For information on resolving issues with the Intel Compute Card, including the drivers, see Troubleshooting Windows 10 on Intel Compute Card. Resolving issues with software For information on resolving issues with SMART Learning Suite (including SMART Notebook software), see Troubleshooting SMART Notebook For information on resolving issues with SMART Meeting Pro software, see Troubleshooting SMART Meeting Pro... - Page 60 CHAPTER 6 TROUBLESHOOTING NOTE You need to remove the iQ appliance from the display to find the serial number. smarttech.com/kb/171164...
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Page 61: Appendix A: Adjusting Iq Settings
[N/A] network the display is connected to. MAC address [N/A] Shows information about the [N/A] network the display is connected to. SMART Board scaler ethernet MAC address [N/A] Shows information about the [N/A] network the display's scaler is connected to. smarttech.com/kb/171164... - Page 62 Enables or disables the Capture If this option is off, the QR code is function in the SMART kapp app not visible. The SMART kapp app is unable to connect to the display and your mobile device is unable to save snapshots of the display in the app.
- Page 63 APPENDIX A ADJUSTING IQ SETTINGS Option Values Function Notes Enable annotation Enables or disables annotations on [N/A] the Browser and Screen Share app layers Screen Share Require Permission [N/A] Enables or disables a device [N/A] automatically connecting and sharing its screen. [N/A] Closes and restarts the Screen You can restart Screen Share as a...
- Page 64 Copy diagnostic logs to a USB [N/A] drive Improve the Sends usage statistics and error [N/A] reports to SMART Experience [Status] Shows the status of SMART [N/A] SMART Cloud Status Cloud Support ID [Support ID] Shows the support ID [N/A] associated with the display...
- Page 65 About Board Name [N/A] Select a name for your display [N/A] Help [N/A] Shows the SMART support site [N/A] Send Feedback [N/A] Send feedback to SMART about [N/A] the display experience Board Details [N/A] [N/A]...
- Page 66 Firmware Details [N/A] [N/A] [N/A] Legal Information [N/A] [N/A] [N/A] End User License [N/A] Shows the SMART end user [N/A] license agreement Agreement Open Source Licenses [N/A] Shows the open source licenses [N/A] SMART Intellectual [N/A] Shows the SMART intellectual [N/A]...
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Page 67: Appendix B: Remotely Managing The Display
Appendix B Remotely managing the display Connecting multiple displays Configuring the computer’s serial interface settings Power states Commands and responses Power state commands Input commands Brightness commands Freeze commands Volume commands Mute commands Firmware version commands Serial number commands Part number commands Resolving issues with remote management You can connect an RS-232 cable from the computer’s serial output to the RS-232 IN connector on the bottom of the display to remotely select video inputs, turn the display on or off and get... -
Page 68: Connecting Multiple Displays
APPENDIX B REMOTELY MANAGING THE DISPLAY IMPORTANT Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type. Connecting multiple displays You can connect up to ten displays to a room control system by connecting a RS-232 cable from the computer’s serial output to the rightmost display’s RS-232 IN connector and then connecting another RS-232 cable from the rightmost display’s RS-232 OUT connector to the next rightmost display’s RS-232 IN connector:... -
Page 69: Power States
APPENDIX B REMOTELY MANAGING THE DISPLAY To configure the computer’s serial interface 1. Turn on the display. 2. Turn on the computer, and then start the serial communications program or terminal emulation program. 3. Activate local echo. 4. Configure the serial interface settings using the following values, and then press ENTER. Baud rate 19200 Data length... -
Page 70: Commands And Responses
APPENDIX B REMOTELY MANAGING THE DISPLAY Power state Description STANDBY The screen is off, and the display is in a low power state. The display enters READY state when the following occurs: The presence detection sensors detect people in the room. A user presses the Power button on the convenience panel. - Page 71 APPENDIX B REMOTELY MANAGING THE DISPLAY NOTES Use ASCII formatted commands. Commands aren’t case-sensitive. You can use the BACKSPACE key when typing commands. Review each entry carefully before you press ENTER. Don’t send another command until you receive the response and the next command prompt.
- Page 72 APPENDIX B REMOTELY MANAGING THE DISPLAY To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 > This example decreases the volume by 15: >set volume-15 volume=55...
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Page 73: Power State Commands
APPENDIX B REMOTELY MANAGING THE DISPLAY Power state commands Get command Set command Response get powerstate set powerstate[Value] powerstate=[Value] Where [Value] is one of the following: Where [Value] is one of the following: =ready ready =standby standby =powersave powersave updateon NOTE updateready If the display is in UPDATEON or... -
Page 74: Brightness Commands
APPENDIX B REMOTELY MANAGING THE DISPLAY Brightness commands Get command Set command Response get brightness set brightness[Value] brightness=[Value] Where [Value] is one of the following: Where [Value] is a number between 5 and 100 +[Value] -[Value] =[5–100] Freeze commands Get command Set command Response get videofreeze... -
Page 75: Firmware Version Commands
APPENDIX B REMOTELY MANAGING THE DISPLAY Firmware version commands Get command Response If one display is connected get fwversion fwversion=[Value] Where [Value] is the firmware version. If multiple displays are connected [Display],@ get fwversion @,[Display] fwverversion=[Value] Where [Display] is the display’s label (A, B, and so on). Where [Display] is the display’s label (A, B, and so on). -
Page 76: Resolving Issues With Remote Management
Configure the serial interface settings. See Configuring the computer’s serial interface settings on page 56. You’re experiencing other issues See Referring to the SMART knowledge base for additional troubleshooting with remote management, or the information on page 47. previous solutions don’t resolve the issue. -
Page 77: Appendix C: Hardware Environmental Compliance
Appendix C Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. - Page 78 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171164...
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