Everlast POWER i-MIG 253DP Operator's Manual page 3

Dear Customer,
THANKS! You had a choice, and you bought an Everlast product. We appreciate you as a valued customer and
hope that you will enjoy years of use from your welder.
Please go directly to the Everlast website to register your unit and receive your warranty information. Your unit
registration is important should any information such as product updates or recalls be issued. It is also important
so that we may track your satisfaction with Everlast products and services. If you are unable to register by web-
site, contact Everlast directly through the sales department at the main customer service number in your country.
Your unit's warranty will be registered and in full effect. Keep all information regarding your purchase, including
date of purchase and receipt. In the event of a problem with your unit or other issue you must contact technical
support before your welder can be a candidate for warranty service and returned. An over-the-phone review/
diagnosis must be performed BEFORE a RMA will be issued or before the unit can be sent in for service.
Please read the warranty statement published online and other important information found on the Everlast
website of the division located in or nearest to your country. This includes the terms of the purchase and war-
ranty procedure. Print it for your records and become familiar of its terms and conditions. Please note that
Guns, accessories and torches are covered under a separate, shorter warranty. Please be sure you visit the web-
site and are familiar with all the warranty terms before you call for service.
Everlast offers full technical support, in several different forms. We have online support available through email,
and a welding support forum designed for our customers and non-customers to interact with each other. Tech-
nical advisors are active on the forum daily. We also divide our support into two divisions: technical and welding
performance. Should you have an issue or question concerning your unit, please contact performance/technical
support available through the main company headquarters available in your country. This support is free to all
Everlast customers. For best service call the appropriate support line and follow up with an email, especially dur-
ing weekends, holidays or any off hours when you cannot reach a live person. In the event you do not reach a live
person, leave a message and your call will normally be returned within 24 hours, except for weekends and holi-
days. Also, for quick answers to your basic questions, join the company owned forum available through the web-
site. You'll find knowledgeable staff available to answer your questions. You also may find a topic that already
addresses your question at http://www.everlastgenerators.com/forums/. Should you need to call or write, always
know your model name, purchase date and welder manufacturing inspection date. This will assure the quick and
accurate customer service. REMEMBER: Be as specific and informed as possible. Technical and performance
advisors rely upon you to carefully describe the conditions and circumstances of your problem or question.
Take notes of any issues as best you can. You may be asked many questions by the advisors to clarify problems
or issues that may seem very basic. However, diagnosis procedures MUST be followed to begin the warranty
process. Advisors can't assume anything (even with experienced users) and must cover all aspects to properly
diagnose the problem. Depending upon your issue, it is advisable to have basic tools handy such as screwdriv-
ers, wrenches, pliers, and even an inexpensive test meter with volt/ohm functions before you call.
Let us know how we may be of service to you should you have any questions.
Sincerely,
Everlast Customer Service
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