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12.TROUBLESHOOTING
12.1 Power supply and display
Problem
Device cannot be switched on
Touchscreen display stays
dark
Touchscreen display not
reacting
Image on touchscreen display
faulty
12.2 Height and weight
Problem
0.00 does not appear before
weighing
The STOP message appears
TEMP message appears
The message ER11 appears
The message ER12 appears
The message ER16 appears
Cause
No power supply
Power pack faulty
Device on standby
Device not switched on
No power supply
Touchscreen display faulty
Device in undefined state following
implausible input
Touchscreen display faulty
Cause
Device had load on it before it was
switched on
Maximum load exceeded
Ambient temperature too high or too
low
Device overloaded as a whole or in one
corner
Device switched on with too heavy a
load
Natural vibration has been induced in
device, zero point could not be
determined
Remedy
Check whether power is being supplied
Replace power pack with original part
• Touch the touchscreen display
• Press the on/off button
• Place a load on the device
Switch on device
Check whether power is being supplied
Inform seca service
• Switch off the device (hold the on/off
button for approx. 3 seconds)
• Switch on the device again
Inform seca service
Remedy
• Remove the load from the device
• Switch off the device, then switch back on
again
Remove the load from the device
• Set up the device in an ambient tempera-
ture between +10 °C and +40 °C
• Wait for around 15 minutes until the
device has adapted to ambient
temperature
• Remove the load or distribute the load
evenly
• Restart the device
• Remove the load from the device
• Restart the device
• Restart the device
• Restart measurement
Troubleshooting • 67
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