Common Windows Problems; Common Postscript Problems - Samsung CLX-8380ND User Manual

Condition
Faxes do not store There may not be enough memory space to
in memory. store the fax. If the display shows the low
memory message, delete any faxes you no
longer need from the memory and then try to
store the fax again. Please call for service.
Blank areas You may have chosen the wrong paper
appear at the settings in the user option setting. For details
bottom of each about paper settings. (Page 4.9)
page or on other
pages, with a small
strip of text at the
top.

Common Windows problems

Condition
"File in Use" Exit all software applications. Remove all
message appears software from the StartUp Group, then restart
during installation. Windows. Reinstall the printer driver.
"General Close all other applications, reboot Windows
Protection Fault", and try printing again.
"Exception OE",
"Spool32", or
"Illegal Operation"
messages appear.
"Fail To Print", "A These messages may appear during printing.
printer timeout Just keep waiting until the machine finishes
error occurred." printing. If the message appears in standby
messages appear. mode or after printing has been completed,
check the connection and/or whether an error
has occurred.
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User's Guide
that came with your PC for further information on Windows error
messages.
Suggested solutions
Suggested solutions

Common PostScript problems

The following situations are PS language specific and may occur when
several printer languages are being used.
Note
To receive a printed or screen-displayed message when
PostScript errors occur, open the Print Options window and click
the desired selection next to the PostScript errors section.
Problem Possible Cause
PostScript file The PostScript
cannot be driver may not be
printed. installed correctly.
"Limit Check The print job was
Error" message too complex.
appears.
A PostScript The print job may
error page prints. not be PostScript.
The optional tray The printer driver
is not selected in has not been
the driver. configured to
recognize the
optional tray.
Window/ The machine does not
Macintosh staple correctly when
printing more than one
copy from Acrobat
Reader with a collate
option.
Linux The machine does not
staple correctly when
printing more than one
copy with a collate option
12.22
<Troubleshooting>
Solution
• Install the PostScript
driver, referring to
Software section.
• Print a configuration
page and verify that the
PS version is available
for printing.
• If the problem persists,
contact a service
representative.
You might need to reduce
the complexity of the page
or install more memory.
Make sure that the print job
is a PostScript job. Check
to see whether the
software application
expected a setup or
PostScript header file to be
sent to the machine.
Open the PostScript driver
properties, select the
Device Settings tab, and
set the Tray option of the
Installable Options section
to Installed.
Try to print with the latest
Adobe Reader program or
print with turning on "Print
as Image" option from
Acrobat printing options. It
might take longer to print
when you print a PDF file
as an image.
Turning off collation options
on applications (including
CUPS pstops collation option)
may solve this problem. If you
want to use the collation
option, go to printer driver's
advanced option and turn the
collation on.