Samsung CLX-8380ND User Manual page 112

Condition Possible cause
The The connection cable
machine between the
does not computer and the
print. machine is defective.
(continued)
The port setting is
incorrect.
The machine may be
configured
incorrectly.
The printer driver
may be incorrectly
installed.
The machine is
malfunctioning.
The document size is
so big that the hard
disk space of the
computer is not
enough to access the
print job.
The The paper option that
machine was selected in the
selects print printer properties
materials may be incorrect.
from the
wrong
paper
source.
A print job The job may be very
is extremely complex.
slow.
Suggested solutions
If possible, attach the cable
to another computer that is
working properly and print a
job. You can also try using a
different printer cable.
Check the Windows printer
setting to make sure that the
print job is sent to the correct
port. If the computer has
more than one port, make
sure that the machine is
attached to the correct one.
Check the printer properties
to ensure that all of the print
settings are correct.
Repair the printer software.
See Software section.
Check the display message
on the control panel to see if
the machine is indicating a
system error. Contact a
service representative.
Get more hard disk space
and print the document
again.
For many software
applications, the paper
source selection is found
under the Paper tab within
the printer properties. Select
the correct paper source.
See the printer driver help
screen.
Reduce the complexity of the
page or try adjusting the print
quality settings.
Condition Possible cause
Half the The page orientation
page is setting may be
blank. incorrect.
The paper size and
the paper size
settings do not
match.
The The printer cable is
machine loose or defective.
prints, but
the text is
wrong,
garbled, or
incomplete.
The wrong printer
driver was selected.
The software
application is
malfunctioning.
The operating system
is malfunctioning.
Pages print, The toner cartridge is
but they are defective or out of
blank. toner.
The file may have
blank pages.
Some parts, such as
the controller or the
board, may be
defective.
12.16
<Troubleshooting>
Suggested solutions
Change the page orientation
in your application. See the
printer driver help screen.
Ensure that the paper size in
the printer driver settings
matches the paper in the
tray.
Or, ensure that the paper
size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Disconnect the printer cable
and reconnect. Try a print job
that you have already printed
successfully. If possible,
attach the cable and the
machine to another computer
and try a print job that you
know works. Finally, try a
new printer cable.
Check the application's
printer selection menu to
ensure that your machine is
selected.
Try printing a job from
another application.
Exit Windows and reboot the
computer. Turn the machine
off and then back on again.
Redistribute the toner, if
necessary.
If necessary, replace the
toner cartridge.
Check the file to ensure that
it does not contain blank
pages.
Contact a service
representative.