Copying Problems; Scanning Problems - Samsung CLX-8380ND User Manual

Copying problems

Condition
Copies are too light Use Light and Dark arrows to darken or
or too dark. lighten the backgrounds of copies.
Smears, lines, • If the defects are on the original, press Light
marks, or spots
and Dark arrows to lighten the background
appears on copies.
of your copies.
• If there are no defects on the original, clean
the scan unit. (Page 11.2)
Copy image is • Ensure that the original is face down on the
skewed.
scanner glass or face up in the DADF.
• Check that the copy paper is loaded
correctly.
Blank copies print Ensure that the original is face down on the
out. scanner glass or face up in the DADF.
Image rubs off the • Replace the paper in the tray with paper
copy easily.
from a new package.
• In high humidity areas, do not leave paper in
the machine for extended periods of time.
Frequent copy • Fan the stack of paper, then turn it over in
paper jams occur.
the tray. Replace the paper in the tray with a
fresh supply. Check/adjust the paper guides,
if necessary.
• Ensure that the paper is the proper paper
weight. 75 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge • Your originals may contain pictures, solids,
produces fewer
or heavy lines. For example, your originals
copies than
may be forms, newsletters, books, or other
expected before
documents that use more toner.
running out of
• The machine may be turned on and off
toner.
frequently.
• The scanner lid may be left open while
copies are being made.
Suggested solutions
2
(20 lb bond) paper is

Scanning problems

Condition
The scanner does • Make sure that you place the original to be
not work.
• There may not be enough available memory
• Check that the printer cable is connected
• Make sure that the printer cable is not
• Check that the scanner is configured
The unit scans • Check if the machine is printing received
very slowly.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
12.20
<Troubleshooting>
Suggested solutions
scanned face down on the scanner glass, or
face up in the DADF.
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
properly.
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
correctly. Check scan setting in the SmarThru
Configuration or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
data. If so, scan the document after the
received data has been printed.
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.