Samsung CLX-8380ND User Manual page 115

Condition
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality.
(Page 4.3)
• Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (Page 4.3)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality.
(Page 4.3)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts Check for leaking toner. Clean the inside of
are dirty the machine. Contact a service
representative.
Solid Color or • The imaging unit may not be installed
Black pages properly. Remove the cartridge and reinsert
it.
• The imaging unit may be defective and need
replacing. Remove the imaging unit and
install a new one. (Page 11.4)
• The machine may require repair. Contact a
service representative.
Suggested solutions Condition
Loose toner • Clean the inside of the machine. Contact a
• Check the paper type and quality.
• Remove the imaging unit and then, install a
• If the problem persists, the machine may
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
• You may be printing on the wrong surface of
• The paper may not meet paper
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The imaging unit may be installed
• The imaging unit may be defective. Remove
• If the problem persists, the machine may
Curl If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
An unknown image Your machine is probably being used at an
repetitively appears altitude of 1,000 m (3,281ft) or above. The
on the next few high altitude may affect the print quality from
sheets or loose loose toner or light imaging. You can set this
toner, light print, or option through Printer Settings Utility or the
contamination Printer Tab in printer driver's properties. See
occurs.
12.19
<Troubleshooting>
Suggested solutions
service representative.
(Page 4.3)
new one. (Page 11.4)
require repair. Contact a service
representative.
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
the paper. Remove the paper and turn it
around.
specifications. (Page 4.3)
improperly. Remove the cartridge and
reinsert it.
the toner cartridge and install a new one.
(Page 11.4)
require repair. Contact a service
representative.
try rotating the paper 180° in the tray.
page 3.5.