Where To Go For More Troubleshooting Information; Cleaning The Ata 190; Troubleshooting With Syslog - Cisco ATA 190 Administration Manual

Where to Go for More Troubleshooting Information

Table D-2
Summary
One-way audio
Phone call cannot be established The phone does not have a DHCP IP address and is unable to
Where to Go for More Troubleshooting Information
If you have more questions about troubleshooting the ATA 190, several Cisco.com websites can provide
you with more tips. Choose from the sites available for your access level.
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Cleaning the ATA 190

To clean your ATA 190, use a soft, dry cloth to wipe the surface. Do not apply liquids or powders directly
on the device. As with all non-weather-proof electronics, liquids and powders can damage the
components and cause failures.

Troubleshooting With Syslog

Before version 1.2.1 the ATA 190 could only send the voice syslog package to the network. To capture
syslog, customer had to use Wireshark tool or Syslog tool.
Starting with version 1.2.1, Syslog-ng daemon or syslog tool is introduced. With syslog-ng, the user can
capture both system log and voice log. Syslog-ng can direct the log to a local file or to the remote syslog
server.
The local log file can be downloaded through a web page. The file makes troubleshooting at the customer
side convenient.
Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP (Version 1.1)
D-8
ATA 190 Troubleshooting (continued)
ATA 190 Troubleshooting Resources:
http://www.cisco.com/c/en/us/support/unified-communications/ata-190-series-analog-telephone-a
dapters/tsd-products-support-series-home.html
Cisco Products and Services (Technical Support and Documentation):
http://www.cisco.com/cisco/web/support/index.html
Explanation
When at least one person in a call does not receive audio, IP
connectivity between phones is not established. Check the
configurations in routers and switches to ensure that IP connectivity
is properly configures.
register with Cisco Unified Communications Manager.
Verify the following:
1. The Ethernet cable is attached.
2. The Cisco CallManager service is running on the Cisco Unified
Communications Manager server.
3. Both phones are registered to the same Cisco Unified
Communications Manager.
Appendix D Troubleshooting and Maintenance
OL-31821-02