Cisco ATA 190 Administration Manual
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Cisco ATA 190 Administration Manual

Analog telephone adapter
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Cisco ATA 190 Analog Telephone Adapter
Administration Guide for SIP
Version 1.0
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-31821-01
Text Part Number: OL-31821-01

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Summary of Contents for Cisco ATA 190

  • Page 1 Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP Version 1.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-31821-01 Text Part Number: OL-31821-01...
  • Page 2 OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.

  • Page 3: Table Of Contents

    Adding the ATA 190 to the Cisco Unified Communications Manager Database Adding the ATA 190 with Auto-Registration Adding the ATA 190 with Cisco Unified Communications Manager Administration Determining the MAC Address of an ATA 190 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 4 Call-Waiting Caller ID Call Hold Group Call Pickup Meet–Me Conference Privacy Shared Line Speed Dial Redial Unattended Transfer Semi-unattended Transfer Fully Unattended Transfer (Blind Transfer) Voice Mail Indication Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 5 Recommended ATA 190 Tone Parameter Values by Country Troubleshooting and Maintenance Resolving Startup Problems Symptom: The ATA 190 Does Not Go Through its Normal Startup Process Symptom: The ATA 190 Does Not Register with Cisco Unified Communications Manager Checking Network Connectivity...
  • Page 6 Troubleshooting ATA 190 Security General Troubleshooting Tips Where to Go for More Troubleshooting Information Cleaning the ATA 190 L O S S A R Y N D E X Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 7: Cisco Ata 190 Analog Telephone Adapter Overview

    (VoIP) services using the ATA 190. Most of the tasks described in this guide are not intended for end users of the ATA 190. Many of these tasks impact the ability of the ATA 190 to function on the network, and require an understanding of IP networking and telephony concepts.

  • Page 8: Related Documentation

    Provides definitions of commonly used terms. Index Provides reference information. Related Documentation For more information about the ATA 190 or Cisco Unified Communications Manager, refer to the following publications: Cisco ATA 190 Analog Telephone Adapter • RFC 3261 (SIP: Session Initiation Protocol) •...

  • Page 9: Cisco Product Security Overview

    Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
  • Page 10 Means danger. You are in a situation that could cause bodily injury. Before you work on any Warning equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco ATA 190 Analog Telephone Adapter Administration Guide for SIP 1.0 OL-31821-01...

  • Page 11: Cisco Ata 190 Analog Telephone Adaptor Administration Guide For Sip (Version

    The ATA 190 analog telephone adapters are handset-to-Ethernet adapters that allow regular analog phones to operate on IP-based telephony networks. The ATA 190 supports two voice ports, each with an independent phone number. The ATA 190 also has an RJ-45 10/100BASE-T data port.

  • Page 12: Session Initiation Protocol Overview

    SIP is a peer-to-peer protocol. The peers in a session are called User Agents (UAs). A user agent can function in one of these roles: User agent client (UAC)—A client application that initiates the SIP request. • Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 13 LAN side and the switched-circuit network side. • Phones—Can act as either a UAS or UAC. The ATA 190 can initiate SIP requests and respond to requests. SIP Servers SIP servers include: Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)

  • Page 14: Hardware Overview

    The ATA 190 has one network port—an RJ-45 10/100BASE-T data port to connect an • Ethernet-capable device, such as a computer, to the network. The ATA 190 performs auto-negotiation for duplexity and speed and is capable of 10/100 Mbps, Note full-duplex operation.
  • Page 15 Communications Administration allows you to configure a SIP profile that supports T.38 fax communication. Voice Codecs Supported The ATA 190 supports these voice codecs (check your other network devices for the codecs they support): Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)

  • Page 16: Other Supported Protocols

    User-configurable, call waiting, permanent default setting • Comfort noise during silent period when using G.711u/a and G.729ab Advanced audio mode • Caller ID format • Ring cadence format • Silence suppression • Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 17: Modem Standards

    V.22 V.23 • Fax Services The ATA 190 supports two modes of fax services, in which fax signals are transmitted using the G.711 codec: Fax pass-through mode—Receiver-side Called Station Identification (CED) tone detection with • automatic G.711A-law or G.711µ-law switching.

  • Page 18: Supplementary Services

    Installation and Configuration Overview Table 1-1 provides the basic steps required to install and configure the ATA 190 to make it operational in a typical SIP environment where a large number of ATA 190s must be deployed. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)
  • Page 19 Chapter 1 Cisco ATA 190 Analog Telephone Adapter Overview Installation and Configuration Overview Table 1-1 Overview of the Steps Required to Install and Configure the ATA 190 and Make it Operational Action Reference Plan the network and ATA 190 configuration.
  • Page 20 Chapter 1 Cisco ATA 190 Analog Telephone Adapter Overview Installation and Configuration Overview Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) 1-10 OL-31821-01...
  • Page 21 Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the ATA 190 must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the ATA 190 with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 22: Providing Power To The Ata 190

    Unified Communications Manager System Guide, and Cisco Unified Communications Manager Security Guide. Providing Power to the ATA 190 The ATA 190 is powered with external power. External power is provided through a separate power supply. The following sections provide more information about powering a ATA 190: Power Guidelines, page 2-2 •...

  • Page 23: Understanding Phone Configuration Files

    Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.

  • Page 24: Understanding The Ata 190 Startup Process

    Understanding the ATA 190 Startup Process When connecting to the VoIP network, the ATA 190 goes through a standard startup process, as described Table 2-1. Depending on your specific network configuration, not all of these process steps may occur on your ATA 190.

  • Page 25: Adding The Ata 190 To The Cisco Unified Communications Manager Database

    Adding the ATA 190 to the Cisco Unified Communications Manager Database Before installing the ATA 190, you must choose a method for adding the devices to the Cisco Unified Communications Manager database. These sections describe the methods: Adding the ATA 190 with Auto-Registration, page 2-6 •...
  • Page 26 Adding the ATA 190 with Cisco Unified Communications Manager Administration You can add the ATA 190 individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each device.

  • Page 27: Determining The Mac Address Of An Ata 190

    Several of the procedures that are described in this manual require you to determine the MAC address of an ATA 190. You can determine the MAC address for a device in any of these ways: Look at the MAC label on the back of the device.
  • Page 28 Chapter 2 Preparing to Install the ATA 190 on Your Network Determining the MAC Address of an ATA 190 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 29: Installing The Ata 190

    C H A P T E R Installing the ATA 190 This section describes how to connect the ATA 190 hardware and configure the ATA 190 by loading the QED and firmware files. You must install the QED file first and then install the firmware file.

  • Page 30: What The Ata 190 Package Includes

    5V Power Adapter with appropriate Country Clip • Ethernet Cable • The ATA 190 is intended for use only with the 5V DC power adapter that comes with the unit. Note Installing the ATA 190 To install an ATA 190, follow these steps: Procedure Connect the power supply to the Cisco DC Adapter port.

  • Page 31: Attaching A Phone To The Ata 190

    Attaching a Phone to the ATA 190 You can attach one or two phones to an ATA 190 by connecting them to a line port of the ATA 190 with a RJ11 cable. The line LED will blink when there is activity on that line.
  • Page 32 See the Cisco Unified Communications Manager Security Guide for more information. If you want to update LSC, you need to use reset to factory default from Chapter B, “Voice Menu Note Codes”. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 33: Configuring The Ata 190

    You must use Cisco Unified Communications Manager Administration to configure telephony features and assign users. This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures. Telephony Features Available for the ATA 190...

  • Page 34: Unified Communications Manager, Page

    Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features. Be sure to inform your users Note whether these features are activated. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 35: Voice-Messaging System

    Cisco Unified IP Phone Configuration. • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones. Cisco Unified Communications • Manager Features and Services Guide Barge and Privacy. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 36: Configuring Product Specific Configuration Parameters

    System > Enterprise Phone Configuration Configuration window Common Phone Profile Device > Device Settings > Common Phone Profile window Phone Configuration window Device > Phone; Product Specific Configuration portion of window Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 37 If you do not check this box, the corresponding parameter setting does not take effect. Note Some ATA 190 parameters are set from port 1 only. Setting the parameters from port 2 will have no effect. Set the following parameters from port 1 only—IVR Password, Phone Load Name, CDP, and Web Access.

  • Page 38: Adding Users To Cisco Unified Communications Manager

    Set up speed dial and call forwarding numbers. Subscribe to services that are accessible from an ATA 190. • You can add users to Cisco Unified Communications Manager using either of these methods: To add users individually, choose User Management > End User from •...

  • Page 39: Using Fax Mode

    Voice Over IP (VoIP) network as though the fax were a voice call. With T.38 fax relay mode, the ATA 190 supports the transmission of faxes, in real time, between two standard fax terminals communicating over SIP networks. T.38 fax relay mode provides a more reliable...

  • Page 40: Fax Modem Speeds

    The ATA 190 supports the following fax modem speeds: 14.4 kb/s • 12 kb/s • • 9.6 kb/s • 7.2 kb/s • 4.8 kb/s 2.4 kb/s • Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 41: Call Waiting In The United States

    Call Waiting in the United States, page 6-6 • Call Waiting in Sweden, page 6-6 • About Call Forwarding, page 6-6 • Call Forwarding in the United States, page 6-6 • Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 42: Call Forwarding In Sweden

    Step 2 Caller ID When the phone rings, the ATA 190 sends a Caller ID signal to the phone between the first and second ring (with name, phone number, time, and date information, if these are available). Call-Waiting Caller ID The ATA 190 plays a call waiting tone, then sends an off-hook Caller ID signal to the phone immediately after the first tone burst.

  • Page 43: Group Call Pickup

    It enables the phone lines to barge into an existing call. —If auto barge is enabled, off hook triggers C-barge. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 44: Speed Dial

    Press #90 (the transfer service activation code) on your phone keypad, then enter the phone number to Step 2 which you want to transfer the other party, then press #. Hang up your phone. Step 3 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 45: Voice Mail Indication

    Using SIP Supplementary Services Common Supplementary Services Voice Mail Indication This feature allows the ATA 190 to play an intermittent dial tone if there is a message in the user's voice mail box. Voice-Messaging System This feature enables callers to leave messages if calls are unanswered or access voice messages. Perform...

  • Page 46: Call Waiting In The United States

    About Call Forwarding In SIP, the ATA 190 can control call forwarding and call return.The type of call forwarding that is supported for the ATA 190 is Forward Unconditional—Forwards every call that comes in.

  • Page 47: Physical Specifications

    1.8m cord Indicator lights and LEDs Phone 1, phone 2, internet, and power Documentation Quick Start Guide Administration Guide (available online) Provisioning Guide (available online) Environmental Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 48: Electrical Specifications

    Table A-3 Environmental Specifications Description Specification Operating temperature 23 to 113°F (-5 to 45°C) Non-operating temperature –13 to 158°F (–25 to 70°C) Relative humidity 5% to 95% noncondensing Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 49: Physical Interfaces A

    Software Specifications (All Protocols) Description Specification Call progress tones Configurable for two sets of frequencies and single set of on/off cadence Dual-tone multifrequency (DTMF) DTMF tone detection and generation Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 50 SIP (RFC 3261 bis) SIP Compliance Reference Information Information on how the ATA 190 complies with the IETF definition of SIP as described in RFC 2543 is found at the following URL: Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0)
  • Page 51 Appendix A ATA 190 Specifications SIP Compliance Reference Information http://www.ietf.org/rfc/rfc2543.txt Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 52 Appendix A ATA 190 Specifications SIP Compliance Reference Information Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 53: Ivr Configuration Menu

    ATA 190. Accessing the IVR and Configuring Your Phone Setting To access the IVR and configure your phone settings, follow these steps: You can change the PIN on the Cisco Unified CM User Options web page. Note Procedure To access the IVR, go off-hook on the phone connected to Line 1 and press ****.
  • Page 54 Value 0 for DHCP and 1 for static IP Show VLAN Configure VLAN To disable VLAN—Set VLAN id to 4095 To enable VLAN—Set VLAN id from 1 to 4094 Factory Reset 73738 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...
  • Page 55 Recommended ATA 190 Tone Parameter Values by Country This section provides tables of recommended tone parameters for the followings countries, listed alphabetically: The extended tone format used by some countries is available with ATA 190 firmware version 9.0(3). Note Australia •...
  • Page 56 DialTone 1,31163,0,3307,0,1,0,0,0 BusyTone 1,31163,0,1657,0,0,4000,4000,0 ReorderTone 1,24916,0,3483,0,0,4000,4000,0 RingbackTone 102,31163,1316,30742,1474,2,3200,1600,3200,16000,0 SITTone 100,1,31163,1657,0,0,0,0,2,6000,800,6000,3200,0,0,2,0 Table C-5 United States Parameter Recommended Values DialTone 2,31537,30830,1490,1859,1,0,0,0 BusyTone 2,30466,28958,1246,1583,0,4000,4000,0 ReorderTone 2,30466,28958,1246,1583,0,2000,2000,0 RingbackTone 2,30830,30466,793,862,0,8000,24000,0 SITTone 2,30466,28958,1246,1583,0,2000,2000,0 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) OL-31821-01...

  • Page 57: Troubleshooting And Maintenance

    C H A P T E R Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your ATA 190 or with your IP telephony network. It also explains how to clean and maintain your phone.
  • Page 58 Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the ATA 190 by entering http://x.x.x.x where x.x.x.x is the IP address of the ATA 190.

  • Page 59: Resolving Startup Problems D

    DNS server. Verify this setting by entering http://x.x.x.x where x.x.x.x is the IP address of the ATA 190. You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system.
  • Page 60 Registering the Phone with Cisco Unified Communications Manager A phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the...

  • Page 61: Verifying Dhcp Settings

    Verifying Physical Connection Verify that the Ethernet connection to which the ATA 190 is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 62: Checking Static Ip Address Settings

    ATA 190 Resets Unexpectedly The ATA 190 sends messages with request type 151 to renew the DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the ATA 190 to restart and request a new IP address from the DHCP server.

  • Page 63: Troubleshooting Ata 190 Security

    Troubleshooting ATA 190 Security Table D-1 provides troubleshooting information for the security features on the ATA 190. For information relating to the solutions for any of these issues, and for additional troubleshooting information about security, see the Cisco Unified Communications Manager Security Guide.
  • Page 64 The RxType and the TxType statistics show the codec that is being phone and another device used for a conversation between this ATA 190 and the other device. The values of these statistics should match. If they do not, verify that the other device can handle the codec conversation or that a transcoder is in place to handle the service.

  • Page 65: Where To Go For More Troubleshooting Information

    Cleaning the ATA 190 To clean your ATA 190, use a soft, dry cloth to wipe the surface. Do not apply liquids or powders directly on the device. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 66 Chapter D Troubleshooting and Maintenance Cleaning the ATA 190 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) D-10 OL-31821-01...
  • Page 67 The decimal step number then is coded in its binary equivalent prior to transmission. The process is reversed at the receiving terminal using the same nonlinear scale. Compare with compression and expansion. See also a-law and µ-law. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) GL-1 OL-31821-01...
  • Page 68 A firewall router uses access lists and other methods to ensure the security of the private network. Fax over IP FoIP Fully Qualified Domain (FQDN) format “mydomain.com” or “company.mydomain.com.” FQDN Frequency shift key Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) GL-2 OL-31821-01...
  • Page 69 Foreign Exchange Office. An FXO interface connects to the public switched phone network (PSTN) central office and is the interface offered on a standard phone. Cisco FXO interface is an RJ-11 connector that allows an analog connection at the PSTN central office or to a station interface on a PBX.
  • Page 70 Plain old phone service. Basic phone service supplying standard single-line phones, phone lines, and POTS access to the PSTN. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) GL-4 OL-31821-01...
  • Page 71 A terminal or gateway that acts as a source or sink of Session Initiation Protocol (SIP) voice data. An SIP endpoint endpoint can call or be called, and it generates or terminates the information stream. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) GL-5 OL-31821-01...
  • Page 72 Voice activity detection. When enabled on a voice port or a dial peer, silence is not transmitted over the network, only audible speech. When VAD is enabled, the sound quality is slightly degraded but the connection monopolizes much less bandwidth. Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) GL-6 OL-31821-01...
  • Page 73 VoIP is a blanket term, which generally refers to Cisco’s standard-based (for example H.323) approach to IP voice traffic. eXtensible Markup Language. Designed to enable the use of SGML on the World-Wide Web. XML allow you to define your own customized markup language.
  • Page 74 Glossary Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) GL-8 OL-31821-01...
  • Page 75 ATA 187 using conference conference call in Sweden in United States BAT (Bulk Administration Tool) configuration file .cnf.xml creating overview caller ID 4-2, 6-2 Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) IN-1 OL-31821-01...
  • Page 76 FXS ports physical connection, verifying physical interfaces physical specifications power group call pickup providing to the ATA 187 power source description external power Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) IN-2 OL-31821-01...
  • Page 77 DNS settings requesting configuration file network connectivity requesting CTL file network outages understanding physical connection supplementary services services on Cisco Unified Communications common Manager Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) IN-3 OL-31821-01...
  • Page 78 Cisco Unified Communications Manager using phone templates to add phones VLAN verifying voice messaging system warnings installation lightning activity main disconnecting device product disposal Cisco ATA 190 Analog Telephone Adaptor Administration Guide for SIP (Version 1.0) IN-4 OL-31821-01...

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