Additional Features - Mitel MiVoice 6940 User Manual

Additional features

The following features are available using feature keys only if your System Administrator has defined
a programmable key or softkey with the respective functionality on your phone.
When configured on a programmable key, icons are displayed beside the label indicating type of
functionality. When a generic ON/OFF icon or a custom ON/OFF icon (such as those displayed for
DND, Make Busy, Phone Lock, Call Fwd Always, Night Service, and Record a Call) is displayed,
the key acts as a toggle to enable and disable the respective feature. If no icon is displayed beside
the key's label, the feature either requires user input or is used to convey information.
For detailed information on how to use any of the following features, please contact your System
Administrator.
Feature
Account Code
NonVerified
Account Code
Verified
ACD
Auto Answer
Call Fwd Always
Call Fwd Busy
Call Fwd Busy
External
Call Fwd Busy
Internal
Call Fwd No Ans.
External
Description
Non-verified Account Codes let you enter
codes on the SMDR record for billing
and/or call management.
Verified Account Codes let you access
features that are not normally available at
a station. You enter Verified Account
Codes before making a call to change the
COS and COR at any station. When you
hang up, the station returns to normal.
Automatic Call Distribution (ACD)
functionality allows call centers to process
incoming calls based on a number of
customizable parameters.
Auto-Answer lets you automatically
answer calls that ring your Prime line.
Call Fwd Always is used to redirect all
incoming calls to an alternate number.
Call Fwd Busy is used to redirect both
incoming internal and external calls to an
alternate number when your phone is
busy.
Call Fwd Busy External is used to redirect
incoming external calls to an alternate
number when your phone is busy.
Call Fwd Busy Internal is used to redirect
incoming internal calls to an alternate
number when your phone is busy.
Call Fwd No Ans. External is used to
redirect incoming external calls to an
alternate number when you do not
answer.
Additional features
Icons Type
Non-Toggle
Non-Toggle
Non-Toggle
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
Toggle ON/OFF
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