Mitel MiVoice 6940 User Manual
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Mitel MiVoice 6940 User Manual

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See also: User Manual , Installation Manual
Poste A6863i
Systèmes de communications A5000
MiVoice 6940 IP phone with MiVoice 5000
08/2017
AMT/PUD/TR/0151/0/2/EN
User's Guide
 

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Summary of Contents for Mitel MiVoice 6940

  • Page 1 Poste A6863i Systèmes de communications A5000 MiVoice 6940 IP phone with MiVoice 5000 08/2017 AMT/PUD/TR/0151/0/2/EN User’s Guide  ...
  • Page 2 Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 5: Table Of Contents

    Contents Description of the terminal ......1 The Menu/Ident key ..........3 Touchscreen: .
  • Page 6 Contents Quick access ..........23 Viewing a call log .
  • Page 7 Syncing mobile contacts ........49 Answering an incoming mobile call using your Mitel 6940 SIP Phone ..49 Login / Logout function .

  • Page 8: Description Of The Terminal

    Description of the terminal Goodbye key: Ends an active call. The Goodbye key also exits an open list (such as Call History) Handset and menus (such as the Static Settings menu) without saving changes. Redial key: Displays a list of your Speaker previously outgoing dialed calls.
  • Page 9 Description of the terminal Mute key: Mutes the microphone Directory Key: Display a list of so that your caller cannot hear you your contacts (the LED beside the key turns on when the microphone is on mute). Speaker/Headset key: Transfers Call history key: Displays a list of the active call to the speaker or...

  • Page 10: The Menu/Ident Key

    Description of the terminal The Menu/Ident key This key gives access to the functions offered by the operating system. They differ accord- ing to the terminal status. • Terminal idle: see the summary in “Menu options”, page 61. • Terminal busy: whether the terminal is busy, waiting for an answer or the correspondent is already on line, pressing the Menu key displays the available functions.

  • Page 11: Touchscreen

    Description of the terminal Touchscreen: The content of the screen varies according to the terminal and guides you in your searches by displaying the context-sensitive keys. Follow the instructions. To navigate through the different pages of the screen, scroll from right to left (and vice ver- sa) or from top to bottom (and vice versa) with your finger on the area concerned.
  • Page 12 Description of the terminal Note: after input timeout in the terminal configuration menu (Voir “Setting the display”, page 59., the screen changes to power-saving mode. In this case, a frame moves on the screen, showing time and date only. Pressing any key reactivates the full screen display. During a call, the screen also indicates: •...

  • Page 13: The Context-Sensitive Alphabetic And Numeric Keypad

    Description of the terminal The context-sensitive alphabetic and numeric keypad This keypad is displayed when it is necessary to enter an alphabetic and/or numeric value in a field. Press the field in question to display this keypad. This keypad is either displayed automatically on certain contexts or by clicking on the field in question.
  • Page 14 Description of the terminal To change from alphabetic mode to numeric mode, successively press the key on the bot- tom left side:...

  • Page 15: Extension Modules

    Description of the terminal Extension modules Your terminal features some extension modules which complete your terminal with a num- ber of programmable keys that vary according to model. Using an expansion module gives an immediate view of the programmed keys (supervi- sion, multi-key, multi-line, filtering, etc.), regardless of whether the terminal is idle or com- municating."...

  • Page 16: Call Modes

    Call modes Your telephone proposes various call modes suited to your activities. These features complete the classical handset mode (or discreet mode): lifting the handset to answer or make a call and on-hooking to end a call. Using the hands-free mode Handsfree mode lets you make or answer a call without lifting the handset.

  • Page 17: Adjusting The Listening Volume Level

    Call modes Switching from handset mode to hands-free mode You are discussing in handset mode: • Press the handsfree key then hang up. -> The conversation continues in handsfree mode. The handsfree key indicator light goes on. At the end of the conversation, press the End key.

  • Page 18: Making A Call

    Making a call There are several ways to make a call, depending on whether the called party's number is new or has already been stored by the terminal. The procedures for calling the parties whose numbers have been stored in the logs are ex- plained in the chapters dedicated to these features.

  • Page 19: Calling An Operator (Switchboard)

    Making a call Calling an operator (switchboard) To reach the person in charge of call distribution: Dial on the keypad. Press Dial to confirm. Dial Calling an internal party by name You can search in the system directory for the name of the person whose number you do not know.

  • Page 20: Using The Automatic Callback Function

    Making a call Using the automatic callback function You are calling an internal correspondent but he is busy and does not answer. You can ask that he be called back automatically. Enabling automatic callback 1 - Press the context-sensitive More key in the lower panel of the menus.

  • Page 21: Receiving A Call

    Receiving a call During an incoming call, the terminal rings and the message indicator light blinks. If the caller is stored in any of the directories (internal or external ), the display indicates the associated name. Adjusting the ringer volume You can adjust the ringer volume during the ringing phase.

  • Page 22: During A Call

    During a call Using the mute function A call has been set up with a correspondent and you wish to have a confidential conversa- tion without the correspondent hearing you: Deactivate the microphone: Press Mute. -> The handset microphone is deactivated; the indicator light associated with the key blinks.
  • Page 23 During a call Remarque : The message disappears once the call is resumed on the other terminal or if the correspondent ends the call.

  • Page 24: Switching A Call Between Two Terminals Of The Same Association

    During a call On the second, idle terminal (Mitel 6000 SIP Phone): Menu 1 - Press the context-sensitive Menu key. Retrieve parking 2 - Press the key to display Retrieve parking then press Select to confirm. 3 - Dial the number of the terminal on which you have executed the Parking function then click to confirm.

  • Page 25: Transferring A Call

    During a call Transferring a call You are communicating with a correspondent and you wish to transfer the call to another terminal: Transfer 1 - Press the context-sensitive Transfer key. 2 - Dial the extension number. Dial 3 - Press Dial. You can wait for the called party to answer or hang up immediately.

  • Page 26: Calling A Second Correspondent

    During a call Calling a second correspondent You are in the middle of a call with a party and you want to call a second party, inside or outside the company. 1 - Press the second line key. -> Your first correspondent is put on hold. 2 - Dial the number of the second correspondent.

  • Page 27: Making A Transfer During An Enquiry Call

    During a call Making a transfer during an enquiry call You are engaged in an enquiry call (with one correspondent on line and another on hold). You wish to link up your two correspondents then hang up. 1 - Press the context-sensitive Transfer key.

  • Page 28: Setting Up A Conference During An Enquiry Call

    During a call Releasing one of the correspondents 1 - Select the correspondent to be released. 2 - Press the context-sensitive Leave key to release the selected Leave correspondent. Ending the conference • Press or hang up. Setting up a conference during an enquiry call You are engaged in an enquiry call (with one correspondent on line and another on hold).
  • Page 29 During a call...

  • Page 30: Call Logs

    Call logs Four lists are available in the Call logs menu: • Missed calls log: unanswered calls • Incoming calls log: answered calls • Outgoing calls log: calls made • All calls: all incoming and outgoing calls. You can automatically call back a stored number while viewing a log. You can delete a re- cord or all the records stored.

  • Page 31: Calling A Party From The Logs

    Call logs When you fail to answer your calls, a message on the screen informs you about the number of missed calls. To see the missed call(s), press the quick-access missed-calls-log key Remarque : When you answer a call from a number saved in the missed calls log, this number is deleted from the list.

  • Page 32: Speed Dial

    Speed dial This function is used to save a number on a programmable key. You can call your corre- spondent by pressing the programmed key. Saving a number on a keypad key On the keypad: 1 - Press and hold down (for 3 seconds) a key not yet programmed on the numeric keypad.

  • Page 33: Changing Or Deleting The Programming On A Key

    Speed dial Changing or deleting the programming on a key 1 - Press the Options key. Dial 2 - Select the Dial menu. 3 - Select the option Modif Speeddialnum. Modif Speeddialnum 4 - Press Select to confirm. 5 - Select type then the key to modify or delete. 6 - Use the context-sensitive Backspace key to delete a number...

  • Page 34: Call Forwarding

    Call forwarding If absent or busy, you can forward your calls to another terminal, an external number (GSM number, for instance) or to your voice mailbox This function can also be programmed through feature codes. They are described in Sec- tion “Forwarding your calls through feature codes”, page 29.
  • Page 35 Call forwarding Choose the origin of calls. You have chosen the origin of the calls to be forwarded. • origins: for forwarding all calls. • Internal origin: for forwarding calls from internal extensions. • External origin: for forwarding calls from external extensions. All origins 4 - Select the option you want (All...

  • Page 36: Cancelling All Forwarding Operations

    Call forwarding Cancelling all forwarding operations Menu 1 - Press the context-sensitive Menu key. Forward 2 - Select Forward then press Select to confirm. 3 - Select Cancel all forwards to cancel all the previously Cancel all forwards programmed forwarding operations. Cancel a forward Menu 1 - Press the context-sensitive...

  • Page 37: Overriding Call Forwarding

    Call forwarding Forward on busy to another terminal * 2 3 1 - Press successively the keys * 2 3 or 2 - Dial the extension number you want. -> All incoming calls to your terminal are forwarded to the chosen terminal.

  • Page 38: Directory

    Directory The context-sensitive Pers. Dir (Voir “Description of the terminal”, page 1) can be used to access the internal directory stored on the terminal, and the external contacts de- fined either in the corporate directory or in the personal contacts (from Outlook Exchange). Note: Contact the system operator for information on how to activate this context-sensitive key, the available external resources and the required identification information.
  • Page 39 Directory Checking or calling from the personal directory (with external directories configured and activated) Press the Pers. dir. key. (Voir “Description of the terminal”, Pers.Dir. page -> the list of available directories (internal and external) is displayed on the left side, together with the number of recordings per directory.

  • Page 40: Identification For Access To Microsoft Exchange Contacts

    Directory Copying a contact from an external directory to the internal directory This procedure applies when the external directory sources are configured. 1 - Press the Pers. dir. key. (Voir “Description of the terminal”, Pers.Dir. page 2 - Select the external directory concerned. 3 - Search for the contact to copy.

  • Page 41: Internal Directory Management

    Internal directory management You can save in your internal directory your most frequently used internal or external num- bers (up to 200 names). The records are displayed according to a configuration made in the terminal menu Voir “Other options”, page 60. However, since these numbers are saved on the terminal, they are not accessible from an- other terminal: case of moving a subscription (login/logout) or associated terminals.
  • Page 42 Directory 2 - Select ( the line to correct. 3 - Enter the correction. 4 - Use the context-sensitive Backspace key to delete incorrect characters. Reminder: you can use the key to place the cursor behind the character to be deleted. 5 - Press the context-sensitive Save key to save the correction.

  • Page 43: Voicemail

    Voicemail The voicemail helps you to manage your calls when you are absent or simply when you do not want to be disturbed. For the voicemail system to be able to record your messages, you must configure and per- sonalize your voice mailbox, then forward your calls. You must activate call forwarding to voicemail so your calls can be forwarded to it.

  • Page 44: Activating Call Forwarding To Your Voicemail

    Voicemail Activating call forwarding to your voicemail To activate call forwarding to your voicemail, see Chapter “Call forwarding”, page 27. Consulting new messages Terminal idle: the message indicator blinks and displays a magnetic tape symbol, informing you that you have one or more unread messages in your voicemail box. You want to consult your voicemail: Press the context-sensitive Voicemail...

  • Page 45: Multi-Key Function

    Multi-key function A multi-key programmed terminal has only one directory number, but has personalised keys to enable it to process several calls at the same time. Therefore, you can answer your parties as the calls arrive and display the calls on hold. The number of personalised keys must be equal to the number of calls you wish to have at the same time.
  • Page 46 Multi-key function To change from one correspondent to the other, just press successively the blinking programmed key. Releasing a correspondent: To release one of the correspondents (the one with whom you are talking): Leave • Press End to release the ongoing call then the line key of the correspondent with whom you wish to resume the call.

  • Page 47: The Multi-Line Function

    The multi-line function A multi-line terminal has several directory numbers*. Each directory number is stored on a programmable key. This function is mainly used to program on the same set: - A standard number that you give to everyone. - A private number that you only give to some people; this can also be a backup number. Examples: For a manager, - an unfiltered private number...

  • Page 48: Communicating With The Multi-Line Function

    The multi-line function Communicating with the multi-line function The multi-line function has been stored on at least two programmable keys on your termi- nal (one key per line). Answering a call: When a call arrives on your terminal set to multi-line, the indicator light associated with the personalised key blinks, and the caller ID appears on screen.

  • Page 49: The Supervision Function

    The supervision function Programming on your terminal the supervision of a set of terminals enables you to: • Know the status of supervised terminals (free, called, busy) • Quickly pick up calls on these terminals • Call these terminals directly. Remarque : this function will be programmed by your system operator.
  • Page 50 The supervision function Intercepting an ongoing call: The supervised terminal is called, and the indicator light turns yellow (visible on the extension module): • Press the Hold key to put the ongoing call on hold (or a free line key). •...

  • Page 51: The Filter Function

    The filter function The filter function Filtering enables a "filtered" terminal to forward calls to a "filtering" terminal while monitor- ing the forwarded calls. It requires using two programmable keys on the Filtering terminal and two programmable keys on the Filtered terminal: •...
  • Page 52 The filter function • Press the blinking line key. You can also press the line key or lift the handset. If you are already on line, the same message appears and you hear a beep: • Press the new blinking line key. Transfer the inbound call to the filtered set: You wish to transfer the intercepted call to the filtered terminal.
  • Page 53 The filter function Transfer the incoming call to the filtering terminal: You have intercepted a call meant for you and you wish to transfer it to the filtering terminal. 1 - Press a free line key. 2 - Press the supervision key corresponding to the filtering Filterer supe terminal.
  • Page 54 The filter function...

  • Page 55: Mobile Intégration

    • When your mobile phone has been discovered, use the navigation keys to highlight the respective entry in the list of available devices and press the Select button or Pair soft- key. A Bluetooth pairing request displays on both the Mitel 6940 SIP Phone and your mobile device.

  • Page 56: Syncing Mobile Contacts

    • Ensure the pairing code matches on both devices and press Yes on the Mitel 6940 SIP Phone and acknowledge the pairing request on your mobile phone. The Mitel 6940 SIP Phone attempts to pair the mobile phone and if successful, automati- cally attempts to connect to the mobile phone.
  • Page 57 Press the Push call softkey to push the mobile call’s audio from your Mitel 69406940 SIP Phone to your mobile phone Press the Mobile softkey to pull the mobile call’s audio from your mobile phone to the Mitel 6940 SIP Phone.

  • Page 58: Login / Logout Function

    Login / Logout function At the moment, you are occupying an office equipped with a general-purpose terminal (not assigned to a subscriber). You can take your calls, programmed forwards as well as the language associated with your subscriber number from there. When you get back to your office, you will use the same procedure to retrieve your calls on your own terminal, as well as its configuration (forwards, programmable keys, terminal set- tings, etc.).

  • Page 59: Configuration Options

    Configuration options You will find in the appendix the list of all the options offered by the system (Voir “Menu options”, page 61), as well as links to the chapters handling the item. For terminals without Menu/Ident key, the feature code allowing the use of these options is also described.
  • Page 60 Configuration options 2 - Select Lock and press Select to confirm. Lock Note: the request is immediately taken into account. -> The idle screen displays the message "Tel. locked". The terminal is locked, but you can call an internal correspondent. Remarque : To lock your terminal, you must first enter a personal password, for it will be required to unlock it...
  • Page 61 Configuration options Standby mode* You wish to step out whereas some colleagues have activated call forwarding or filtering to your terminal. This function allows these calls to be temporarily forwarded to the owners so callers are not penalised. If you are part of a hunt group, your terminal will be excluded from this.

  • Page 62: General Settings

    Configuration options Via feature code: Enabled: * 2 4 + extension number Disable: # 2 4 + extension number General settings The general settings are accessible by successively selecting Menu>Settings>General. Viewing the terminal ID This option displays the subscriber's directory number and My number identity.

  • Page 63: Changing The Language

    Changing the language The language menu is accessible by pressing successively Menu>*Language (the aster- isk is used to identify the option even if the current language is not known to the user 1 - Select Language. Language -> Inside the same menu, the currently used language is preceded by an asterisk.

  • Page 64: Terminal Settings

    Terminal settings Terminal settings Your terminal offers some settings options which you can use to personalise it. Accessing settings options 1 - Press the Options key to access the terminal options. 2 - Use the touchscreen for navigation and press the icon concerned.
  • Page 65 Terminal settings Tones Define the type of tones according to your country.

  • Page 66: Setting The Display

    Terminal settings Setting the display Go to the Display menu. Welcome screen: -> Select any of the modes displayed (using the arrows). -> Enter the timeout before changeover to display in power- saving mode (use the context-sensitive keypad). Brightness: -> Adjust the brightness using the horizontal browser keys. ->...

  • Page 67: Other Options

    Other options In the terminal options, other menus can be used to obtain some information or to change the terminal status. Telephone status The Status menu gives information about the terminal's computer configuration. The Syst.info. key is reserved for the administrator. Choosing a language If the Menu/Ident key is available on your terminal, it is better to use the menu option...

  • Page 68: Appendices

    Appendices Appendices Menu options The table below shows the menu tree structure, accessible via the system key Menu when the terminal is idle. The available options are used to deploy the functions offered by the system. All the functions are described in the table below: Some of them are not accessible from your terminal.
  • Page 69 Appendices Settings • Calls • Forward Same as forwarding • Alarm “Configuration options”, page 52 • Lock • Do not disturb • General deactivation / global standby • Deactivating a hunt group • Remote forwarding • General • My number “Configuration options”, page 52 •...

  • Page 70: Glossary (Terms You Need To Know)

    Appendices Glossary (terms you need to know) Conference call Three-way call from a call with two parties. Filtering Used to forward calls meant for a "filtered" terminal to a "filterer" terminal. Intercept group Group of sets associated to the same group and authorised to intercept calls intended for this group.

  • Page 71: Troubleshooting Check

    Appendices Troubleshooting Check... Fault detected Possible causes No display Check that the set is connected to the line (dial tone in the earpiece). Check the cord to connect to the line. Check that the other sets in the installation are working. Check the screen contrast setting.
  • Page 72 Appendices...

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