Additional Features - Mitel MiVoice 6920 User Manual

A
DDITIONAL FEATURES

Additional features

The following features are available using feature keys only if your System Administrator has defined a
programmable key or softkey with the respective functionality on your phone.
When configured on a programmable key, icons are displayed beside the label indicating type of function-
ality. When a generic ON/OFF icon or a custom ON/OFF icon (such as those displayed for DND, Make
Busy, Phone Lock, Call Fwd Always, Night Service, and Record a Call) is displayed, the key acts as a
toggle to enable and disable the respective feature. If no icon s displayed beside the key's label, the
feature either requires user input or is used to convey information.
For detailed information on how to use any of the following features, please contact your System Admin-
istrator.
Feature
Account Code
NonVerified
Account Code Verified
ACD
Auto Answer
Description
Non-verified Account
Codes let you enter
codes on the SMDR
record for billing and/or
call management.
Verified Account Codes
let you access features
that are not normally
available at a station.
You enter Verified
Account Codes before
making a call to
change the COS and
COR at any station.
When you hang up, the
station returns to
normal.
Automatic Call
Distribution (ACD)
functionality allows call
centers to process
incoming calls based
on a number of
customizable
parameters.
Auto-Answer lets you
automatically answer
calls that ring your
Prime line.
Icons Type
Non-Toggle
Non-Toggle
Non-Toggle
Toggle ON/OFF
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