Troubleshoot Operating The Computer - Honeywell Thor CV41 User Manual

Problems Reading Bar Codes (Continued)
Problem
You scan a valid bar code label
to enter data for your
application. The data decoded
by the scanner does not match
the data encoded in the bar
code label.
The input device attached to
the computer does not work
well or read bar code labels very
quickly.
The connected scanner is not
scanning.
Only one SR61T (Gen II)
scanner shows up in Intermec
Settings, but two SR61's are
connected.
When connected to USB, the
SR30 or SR61T (Gen II) does
not show up in Intermec
Settings.

Troubleshoot Operating the Computer

Use this section to troubleshoot problems that may prevent you from being able to
operate the computer.
Problems Operating the Computer
Problem
You press the
and nothing happens.
74
Power
button
CV41 Vehicle Mount Computer (Windows Embedded Standard) User Guide
Solution
The scanner may have decoded the bar code label in a
symbology other than the label's actual symbology. Try
scanning the bar code label again. Make sure you scan the
entire label.
Set the Scanner Model command to the specific attached
input device. Check enabled bar code symbologies and
enable only the symbologies being used.
Check to see that the right scanner model is selected in
Intermec Settings. You may also need to reset the scanner to
the factory default settings and reconnecting the scanner
through Intermec Settings.
By default, the SR61T does not expose its serial number at
the keyboard HID profile. To allow more than one SR61T to be
connected, use EasySet and scan the correct label to expose
the serial number of the SR61T.
Make sure that:
• USB Auto-detect is enabled in Intermec Settings.
• Enable the HID profile, by scanning one of the following
bar codes:
SR30 Scanner
SR61T (Gen II) Scanner
Solution
Try the following solutions:
• Make sure that power is connected to the computer, and
that the Power switch on the smart dock is on.
• If your computer is not connected to the smart dock, you
may have run out of battery power.
• Disconnect the UPS battery and turn the power back on.
For help, see Disconnect the UPS Battery
.