Troubleshoot Your Computer; Troubleshoot The Wi-Fi Connection - Honeywell Thor CV41 User Manual

Troubleshoot Your Computer

Use the troubleshooting tables in this section to fix problems with the Wi-Fi connection,
802.1x security, or general problems with operating the computer.
Note: If you send the computer in for service, it is your responsibility to save the computer data and configuration.
Honeywell is responsible only for ensuring that the hardware matches the original configuration when repairing
or replacing the computer.

Troubleshoot the Wi-Fi Connection

Use this troubleshooting table to help solve problems with your 802.11 radio connec-
tion.
Problems With the Wi-Fi Connection
Problem
When you turn on the computer after it
was suspended for a while (10 to 15
minutes or longer), it can no longer send
or receive messages over the network.
The computer is connected to the
network and you move to a new site to
collect data. Your computer now shows
you are not connected to the network.
The computer appears to be connected
to the network, but you cannot establish
a terminal emulation session with the
host computer.
The computer appears to be connected
to the network, but the host computer is
not receiving any information from the
computer.
A network connection icon appears in
the toolbar, but then disappears.
70 CV41 Vehicle Mount Computer (Windows Embedded Standard) User Guide
Solution
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect
network, turn off the "Keep Alive" message from host
to maintain the TCP session while the computer is
suspended.
Move closer to an access point or to a different
location to reestablish communications until you
reconnect with the network.
There may be a problem with the host computer, or
with the connection between the access point and
the host computer. Check with the network
administrator to make sure the host is running and
allowing users to log in to the system.
There may be a problem with the connection
between the access point and the host computer.
Check with the network administrator or use your
access point user's manual.
The computer may not be communicating with the
intended access point. Make sure the network name
matches the access point network name.
The access point may not be communicating with
the server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.