Phone Features
Headset
Home Screen
Touchscreen
Volume
Mute
Speakerphone
Polycom
Place Conference Call
1. Call the first party
2. Tap Confrnc
3. Dial and connect with the other party
4. Tap Confrnc to join all parties
Save Caller to Favorites
1. From Lines view, tap your extension
2. Tap Recent
3. Tap
next to the number you want to save
4. Tap Save
5. Enter a First Name and Last Name
Tip: Press the number on the keypad that matches
the letters you need to type
6. Tap Save
7. Tap Add to Favorites
8. Tap Yes (or tap Edit Index to assign the favorite
to another number on the keypad)
Favorites display on Lines view below your exten-
sion.
Update Ringtones
1. From Home view, tap Settings
2. Tap Basic > Ring Type
3. Tap the ringtone you want to use
®
®
VVX
500 Quick Guide
Getting Started: Voicemail Initial Set Up
To set up voicemail the first time you use the phone:
1. Dial your extension and tap
2. When promoted for a password, enter 1234
3. Record your greeting when prompted
Listen to Voicemail
1. From Home view, tap Mes-
sages
2. Tap Message Center
3. Tap Connect and follow the
prompts
Change Voicemail Greeting
1. From Home view, tap Messages
2. Tap Message Center
3. Tap Connect
4. Enter your password followed by #
5. Press 5 and follow the prompts
Copyright © 2016 ShoreTel, Inc. All rights reserved. | Eff: 03.02.16
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