Using Hp Pc Hardware Diagnostics - HP ENVY x360 15 Maintenance And Service Manual

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Using HP PC Hardware Diagnostics

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows diagnostic tests to be run to

determine whether the computer hardware is functioning properly. The tool runs within the Windows operating

system in order to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on the computer, it must first be downloaded and

installed. To download HP PC Hardware Diagnostics Windows, see

Windows on page

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support

or HP Support Assistant.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:

Select the Start button, and then select HP Help and Support.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator.

– or –

To access HP PC Hardware Diagnostics Windows from HP Support Assistant:

Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –

Select the question mark icon in the taskbar.

Select Troubleshooting and fixes.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test to be run, and then follow the on-screen

instructions.

NOTE:

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-

digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then

provide the Failure ID code.

58.

If a diagnostic test needs to be stopped at any time, select Cancel.

Downloading HP PC Hardware Diagnostics

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