HP ENVY x360 13 Maintenance And Service Manual
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HP ENVY x360 13 Maintenance And Service Manual

Convertible pc
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Maintenance and Service Guide
HP ENVY x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ENVY x360 13

  • Page 1 Maintenance and Service Guide HP ENVY x360 13 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If Not all features are available in all editions or HP Inc. under license. Windows is either a you do not accept these license terms, your sole versions of Windows.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 External component identification ................................. 4 Locating hardware ..................................4 Locating software ..................................4 Right side ....................................5 Left side ..................................... 6 Display ......................................7 Keyboard area ................................... 8 TouchPad ................................8 Lights ..................................
  • Page 6 Downloading Remote HP PC Hardware Diagnostics UEFI ................58 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 58 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 58 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............59...
  • Page 7 Backing up information and creating recovery media ..................... 60 Using Windows tools ............................60 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..60 Restoring and recovery ................................. 61 Restoring, resetting, and refreshing using Windows tools ................. 61 Recovering using HP Recovery media ......................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP ENVY x360 13 Convertible PC (model number 13m-ar0xxx) Processors AMD® Ryzen™7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz FSB, 6-MB L2/L3 cache, ● quad core, 15 W) AMD Ryzen5-3500U 2.1-GHz (turbo up to 3.7-GHz) processor (2400-MHz FSB, 6-MB L2/L3 cache, ●...
  • Page 10 ● 65-W AC adapter (non-PFC, slim, black barrel, 4.5-mm, straight) LA MERCO 65-W HP Smart AC adapter (non-PFC, EM, barrel, 4.5-mm, new EM) ● Support for a 1.00-m, Prime, Sticker power cord with a C5 connector in 15 countries and regions...
  • Page 11 Category Description ● Windows 10 Home 64-bit Single Language ● Windows 10 Home 64-bit Single Africa Market Language Windows 10 Home 64-bit Single APAC EM Language ● Windows 10 Home 64-bit Single India Market Language ● Windows 10 Home 64-bit Single Indonesia Market Language ●...

  • Page 12: External Component Identification

    External component identification The computer features top-rated components. This chapter provides details about the computer components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer.

  • Page 13: Right Side

    Press in on the card, and then remove it from the memory ▲ card reader. USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch.

  • Page 14: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲...

  • Page 16: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 17: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. Off: Computer sound is on. Keyboard area...

  • Page 18: Speakers And Fingerprint Reader

    Speakers and fingerprint reader Component Description Speakers (2) Produce sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. To use the fingerprint reader, place your finger on ▲ the fingerprint reader until it reads your fingerprint. Chapter 2 External component identification...

  • Page 19: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 20: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speakers (2) Produce sound.

  • Page 21: Labels

    Locate this information before contacting support. The service label will resemble the example shown below: Item Component HP product name Model number Product ID Serial number Warranty period...

  • Page 22: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. NOTE: Details about the computer, including model number, serial number, product identification, and length of warranty, are on the service tag at the bottom of the computer.
  • Page 23 Item Component Spare part number 13.3-inch, UWVA, TouchScreen display assembly: FHD, AntiGlare, display assembly with privacy filter in ceramic white finish L57886-001 FHD, AntiGlare, display assembly with privacy filter in nightfall black finish L53430-001 UHD, BrightView, display assembly in ceramic white finish L57889-001 UHD, BrightView, display assembly in nightfall black finish L53433-001...
  • Page 24 Item Component Spare part number FHD, BrightView, display assembly in ceramic white finish L57888-001 FHD, BrightView, display assembly in nightfall black finish L53432-001 Keyboard/top cover with backlight and TouchPad in ceramic white finish for use only on computer models equipped with a display assembly with a privacy filter (includes backlight cable, keyboard cable, and TouchPad cable): For use in Japan L57948-291...
  • Page 25 Item Component Spare part number For use in Taiwan L53454-AB1 For use in Thailand L53454-281 For use in Turkey L53454-141 For use in the United Kingdom L53454-031 For use in the United States L53454-001 Keyboard/top cover with backlight in nightfall black finish for use only on computer models NOT equipped with a display assembly with a privacy filter (includes backlight cable and keyboard cable): For use in Belgium L53453-A41...
  • Page 26 Item Component Spare part number Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz L53452-601 FSB, 6-MB L2/L3 cache, quad core, 15 W), 16-GB of system memory, a graphics subsystem with UMA memory, and the Windows 10 operating system Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz L53451-601 FSB, 6-MB L2/L3 cache, quad core, 15 W), 8-GB of system memory, a graphics subsystem...
  • Page 27 Item Component Spare part number In ceramic white finish L57882-001 In nightfall black finish L53425-001 Rubber foot strips (2, not illustrated, included in the Rubber Foot Kits) In ceramic white finish L57883-001 In nightfall black finish L53439-001 Computer major components...

  • Page 28: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W slim AC adapter (non-PFC, 4.5-mm, 1.8-m) L24008-001 65-W USB Type-C slim AC adapter (non-PFC, 4.5-mm) L40713-001 Duck head adapter for use in Japan...
  • Page 29 Component Spare part number For use in South Korea L22328-001 For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Screw Kit L53440-001 Miscellaneous parts...

  • Page 30: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T5 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 31: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 32: Electrostatic Discharge Damage

    Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 33: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 34: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 35: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 38 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 36: Bottom Cover

    Bottom cover Description Spare part number In ceramic white finish L57882-001 In nightfall black finish L53425-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Battery

    Use a case utility tool (1) or similar thin plastic tool to separate the front edge (2) of the bottom cover from the keyboard/top cover. Remove the bottom cover (3). Reverse this procedure to install the bottom cover. Battery Description Spare part number 4-cell, 53-Wh, 3.54-Ah, Li-Ion battery L08496-855...

  • Page 38: Solid-State Drive

    Remove the battery (5). Reverse this procedure to install the battery. Solid-state drive Description Spare part number 1-TB, PCIe, NVMe, solid-state drive with TLC L53446-001 1-TB, PCIe, NVMe, solid-state drive L53442-001 512-GB, PCIe, NVMe, solid-state drive with TLC L53445-001 512-GB, PCIe, NVMe, solid-state drive L53448-001 256-GB, PCIe, NVMe, solid-state drive with TLC L53444-001...

  • Page 39: Wlan Module

    Remove the solid-state drive: Fold back the solid-state shield (1) to access the solid-state drive retention screw. The solid-state drive shield is available using spare part number L53436-001. Remove the Phillips M2.0×2.3 broad head screw (2) that secures the solid-state drive to the system board. The solid-state drive rises up (3).
  • Page 40 Remove the bottom cover (see Bottom cover on page 28). Disconnect the battery cable from the system board (see Battery on page 29). Remove the WLAN module: Disconnect the WLAN antenna cables (1) from the WLAN module. NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/ black WLAN antenna cable connects to the WLAN module "#2/Aux"...

  • Page 41: Memory Module Shield

    Memory module shield Description Spare part number Memory module shield L57890-001 Before removing the memory module shield, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 42: Fan

    Description Spare part number Fan (includes cable) L53434-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 43: Front Speakers

    Front speakers Description Spare part number Front speakers (includes left and right speakers, cables, and rubber isolators) L53441-001 Before removing the front speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Touchpad Cable

    TouchPad cable NOTE: The TouchPad cable is available using spare part number L53427-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 45: Touchpad

    TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L53427-001. Description Spare part number TouchPad (includes TouchPad bracket) L53438-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 46: Fingerprint Reader Module

    Remove the TouchPad (7). Reverse this procedure to install the TouchPad and cable. Fingerprint reader module NOTE: The fingerprint reader module spare part kit includes the bracket but does not include the fingerprint reader module cable. The fingerprint reader module cable is available using spare part number L53428-001. Description Spare part number In ceramic white finish...
  • Page 47 Release the ZIF connector (1) to which the fingerprint reader module cable is connected, and then disconnect the fingerprint reader module cable from the system board. Remove the Phillips M2.0×2.3 broad head screw (2) that secures the fingerprint reader module and bracket to the keyboard/top cover.

  • Page 48: Fingerprint Reader Module Cable

    Fingerprint reader module cable NOTE: The fingerprint reader module cable is available using spare part number L53428-001. Before removing the fingerprint reader module cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Rear Speakers

    Rear speakers Description Spare part number Rear speakers (includes left and right speakers, cables, and rubber isolators) L19602-001 Before removing the rear speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: System Board

    System board NOTE: The system board spare part kit includes a processor and replacement thermal material. Description Spare part number Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz FSB, 6-MB L53452-601 L2/L3 cache, quad core, 15 W), 16-GB of system memory, a graphics subsystem with UMA memory, and the Windows 10 operating system Equipped with an AMD Ryzen7-3700U 2.3-GHz (turbo up to 4.0-GHz) processor (2400-MHz FSB, 6-MB L53451-601...
  • Page 51 (7) TouchPad ZIF connector cable (8) Keyboard ZIF connector cable (9) Keyboard backlight ZIF connector cable Fold back the shielding material (1) to access the system board screws. Remove the four Phillips M2.0×3.0 broad head screws (2) that secure the system board to the keyboard/ top cover.
  • Page 52 Release the power connector (5) from the fitting in the keyboard/top cover. Lift the left side (1) of the system board until it rests at an angle, and then remove the system board (2) by sliding it up and to the left at an angle. Remove the system board.

  • Page 53: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) L53435-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 Reverse this procedure to install the heat sink. Chapter 5 Removal and replacement procedures...

  • Page 55: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable L53429-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: Power Button Actuator

    Power button actuator Description Spare part number In ceramic white finish L57885-001 In nightfall black finish L53437-001 Before removing the power button actuator, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Display Assembly

    Display assembly Description Spare part number In ceramic white finish: 13.3-inch, FHD, AntiGlare, UWVA, TouchScreen display assembly with privacy filter L57886-001 13.3-inch, UHD, BrightView, UWVA, TouchScreen display assembly L57889-001 13.3-inch, FHD, BrightView, UWVA, TouchScreen display assembly with LP L57887-001 13.3-inch, FHD, BrightView, UWVA, TouchScreen display assembly L57888-001 In nightfall black finish: 13.3-inch, FHD, AntiGlare, UWVA, TouchScreen display assembly with privacy filter...
  • Page 58 Release the webcam/microphone module cable and display panel cable from the retention clips (4) and routing channel built into the keyboard/top cover. Remove the two Phillips M2.5×6.6 screws that secure the display assembly to the keyboard/top cover. Swing the keyboard/top cover (1) up and away from the display assembly. Chapter 5 Removal and replacement procedures...
  • Page 59 Lift the display assembly (2) up and away from the keyboard/top cover and remove the display assembly. Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 60: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 61: Downloading A Bios Update

    If the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 62: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first first first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 63: Downloading Hp Pc Hardware Diagnostics Windows

    To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.

  • Page 64: Using Hp Pc Hardware Diagnostics Uefi

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 65: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 66: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

  • Page 67: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

  • Page 68: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 69: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 70: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 71 Metric U.S. 19.5 V dc @ 6.9 A – 135 W 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.3 A – 200 W 19.5 V dc @ 11.8 A – 230 W 19.5 V dc @ 16.92 A – 330 W Temperature Operating 5°C to 35°C...

  • Page 72: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 73: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 74 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two- pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 75: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 76: Index

    Index duck head adapter, spare part heat sink AC adapter and battery light 5 number 20 removal 45 AC adapter, spare part numbers 20 spare part number 18, 45 action keys 11 electrostatic discharge 24 adapter, spare part numbers 20 equipment guidelines 26 Impreza-C–to–A cable, spare part antenna, locations 7...
  • Page 77 USB SuperSpeed 5, 6 USB SuperSpeed port 5, 6 removal 41 USB Type-C with HP Sleep and USB Type-C port with HP Sleep and spare part number 17, 41 Charge 5 Charge 5 right side components 5 power button 6...

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