HP ENVY x360 Maintenance And Service Manual
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HP ENVY x360 Maintenance And Service Manual

HP ENVY x360 Maintenance And Service Manual

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HP ENVY x360 Convertible PC
(model number 13-y0XX)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP ENVY x360

  • Page 1 HP ENVY x360 Convertible PC (model number 13-y0XX) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................3 Locating hardware ..............................3 Locating software ..............................3 Right side ................................4 Left side ................................. 5 Display ..................................6 Top ..................................7 TouchPad ............................. 7 Lights ..............................8 Keys ..............................
  • Page 6 Determining the BIOS version ......................39 Downloading a BIOS update ......................40 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 41 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............41 8 Specifications .............................. 43 Computer specifications ............................43 9 Backing up, restoring, and recovering ......................
  • Page 7 11 Recycling ..............................53 Index ................................54...
  • Page 8 viii...

  • Page 9: Product Description

    ● 256-GB PCIe NVMe M.2 solid-state drive supporting TLC Audio and video HP Wide Vision FHD and HD webcam with indicator light, 1080p by 30 frames per second, BSI sensor, f2.2, 88° wide field of vision; Bang & Olufsen audio...
  • Page 10 ● ● Taps enables as default Power requirements Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) with C5, 1.00-meter power cord Support for 3-cell, 56-WHr, 4.96-AHr, Li-ion battery Security Support for Discret Trusted Platfom Module (TPM) and fTPM 2.0...

  • Page 11: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 12: Right Side

    Environmental Notices. To access this guide: ▲ Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Left Side

    Left side Component Description Power connector Connects an AC adapter. AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ●...

  • Page 14: Display

    Component Description Power light ● On: The computer is on. Off: The computer is off or in Hibernation. Hibernation is a ● power-saving state that uses the least amount of power. Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

  • Page 15: Top

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select HP Help and Support, and then select ▲ HP Documentation.

  • Page 16: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● ● Off: Computer sound is on. Chapter 2 External component identification...

  • Page 17: Keys

    Keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with key or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 18: Illustrated Parts Catalog

    This number describes the duration of the warranty period for the computer. Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Component HP product name (select products only) Chapter 3 Illustrated parts catalog...
  • Page 19 Component Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Service label...

  • Page 20: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 21 Item Component Spare part number Display assembly (includes display panel assembly, display back cover, display panel cable, webcam/microphone module, wireless antenna): 13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-flat (2.00-mm), UWVA, (eDP 906707-001 1.3+PSR), TouchScreen display assembly with flush glass design, 72% color gamut; typical brightness: 340 nits;...

  • Page 22: Miscellaneous Parts

    Miscellaneous parts Component Spare part number 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) 854116-850 HP adapters: HP HDMI-to-VGA adapter 701943-001 HP USB external DVD+/-RW DL SuperMulti Drive 747080-001 HP USB Type–A-to-USB Type–C adapter 833960-001 HP USB Type–C-to-USB 3.0 adapter...

  • Page 23: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Case utility tool or similar plastic, flat-edged tool ● ● Flat-bladed screwdriver Magnetic screwdriver ● ● Phillips P0 and P1 screwdrivers Torx T5 screwdriver ●...

  • Page 24: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 25: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 26: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 27: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 28: Removal And Replacement Procedures

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 29 Remove the two Torx5 M2.0×7.8 screws (1) and the six Torx5 M2.0×3.9 screws (2) that secure the bottom cover to the computer. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer near the display hinge area. Release the bottom cover (2) by swinging the rear edge up and forward until it releases.

  • Page 30: Battery

    Battery Description Spare part number 3-cell, 56-WHr, 4.96-AHr, Li-ion battery (includes cable) 789116-005 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 31: Wlan Module

    Remove the battery (2). Reverse this procedure to install the battery. WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter 793840-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 32 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 33: Solid-State Drive

    Solid-state drive Description Spare part number 1-TB, 2280, PCIe, 3×4, NVMe, solid-state drive supporting TLC DS 865697-002 512-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847110-010 256-MB, M2.2280, PCIe, 3×4, SS, NVMe, solid-state drive supporting TLC DS 847109-012 Before removing the solid-state drive, follow these steps: Turn off the computer.

  • Page 34: Speakers

    Speakers Description Spare part number Speakers (2, include left and right speakers and cables) 801501-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 35: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 906721-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 36: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 906708-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 37: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable 906720-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 38: Fan

    Description Spare part number Fan (includes cable) 801493-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 39: System Board

    System board NOTE: The system board spare part kit includes the processor, 16-GB of system memory, a graphics subsystem with UMA memory, and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 906722-601 4.0-MB L3 cache, dual core, 15-W) and the Windows 10 Professional operating system Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB,...
  • Page 40 (11) Right speaker cable Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×4.2 screw (2) that secure the system board to the keyboard/top cover. Lift the left (1) and right sides (2) of the system board until it rests at an angle. Remove the system board (3) by sliding the front edge up and forward at an angle.

  • Page 41: Heat Sink

    Reverse this procedure to install the system board. Heat sink Description Spare part number Heat sink (includes replacement thermal material) 828819-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Display Assembly

    Reverse this procedure to install the heat sink. Display assembly Description Spare part number 13.3-in, UHD (3840×2160), WLED, BrightView, ultraslim-flat (2.00-mm), UWVA, (eDP 1.3+PSR), 906707-001 TouchScreen display assembly with flush glass design, 72% color gamut; typical brightness: 340 nits; 16:9 ultra wide aspect ratio; equipped with an FHD webcam/microphone module 13.3-in, QHD+ (3200×1800), WLED, BrightView ultraslim-flat (2.60-mm), UWVA, (eDP 1.2), TouchScreen 906706-001 display assembly with flush glass design, 72% color gamut;...
  • Page 43 Battery (see Battery on page Fan (see Fan on page System board (see System board on page Remove the display assembly: Release the display panel cable (1) from the retention clip that secures it. Remove the four Phillips PM2.5×4.1 broad head screws (2) that secure the display assembly to the keyboard/top cover.
  • Page 44 Remove the display assembly (2) by sliding it up and forward. Reverse this procedure to install the display assembly. Chapter 5 Removal and replacement procedures...

  • Page 45: Audio Jack Module

    Audio jack module Description Spare part number Audio jack module (includes cable) 801497-011 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 46 Power connector cable Description Spare part number Power connector cable 800229-002 Before removing the power connector cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 47: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 48: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 49: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 50 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 51: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 52 Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 53: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 54: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 55: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 56: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 57: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 58: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 59: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 60 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 61 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 62 8 TouchPad 7 removal 33 mute 8 volume 4 spare part number 13, 33 power 6 HP PC Hardware Diagnostics (UEFI) locating information using 41 hardware 3 camera light 6 HP Recovery Manager software 3 camera, location 6...
  • Page 63 47 USB 3.0 (powered) charging 4, 5 USB flash drive 48 USB Type-C 4 USB 3.0 charging (powered) port 4, using HP Recovery media 46 power button 5 recovery media power connector 5 USB Type-C port 4 creating 45 power connector cable USB Type-C-to-USB 3.0 adapter,...
  • Page 64 WLAN module removal 23 spare part number 13, 23 Index...

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