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HP ENVY x360 Maintenance And Service Manual

4 inch 2-in-1 laptop pc
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Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ENVY x360

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome is a trademark of Google User License Agreement (EULA).

  • Page 3: Table Of Contents

    Turning on the touchpad ..................................7 Touchpad components .......................................7 Lights ................................................8 Power button and fingerprint reader................................... 9 Special keys............................................11 HP Hubs Launcher (select products only) ..............................12 Bottom ................................................12 Labels .................................................. 13 3 Illustrated parts catalog ..........................................16 Computer major components......................................16 Display assembly subcomponents....................................19...
  • Page 4 Installing a BIOS update ....................................57 7 Backing up, restoring, and recovering....................................58 Backing up information and creating recovery media...........................58 Using Windows tools for backing up.................................58 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......58 Restoring and recovering your system..................................59...
  • Page 5 Accessing HP PC Hardware Diagnostics Windows..........................61 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........61 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).... 62 Downloading HP PC Hardware Diagnostics Windows........................62 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........62 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........
  • Page 6 12 Recycling................................................78 Index....................................................79...

  • Page 7: Product Description

    Category Description Product Name HP ENVY x360 14 inch 2-in-1 Laptop PC Processor Intel™ Core® i7-1355U 1.7 GHz processor (10 cores, 12 MB L3 cache, 15 W) Intel Core i5-1335U 1.3 GHz processor (10 cores, 12 MB L3 cache, 15 W)
  • Page 8 Precision touchpad support ● Taps enabled as default Digital pen HP slim rechargeable digital pen Power requirements Battery: 3 cell, 43 Whr, Long Life, polymer battery AC adapter: 65 W AC adapter (non-PFC, straight, 3-prong, 4.5 mm) Power cord: C5, 1.0 m (3.3 ft), conventional with sticker and C5, 1.0 m (3.3 ft), premium with sticker Security ●...

  • Page 9: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 10: Left Side

    Table 2-1 Right-side components and their descriptions Component Description microSD™ memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: Hold the card label-side up, with connectors facing the computer.

  • Page 11: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Wake-On-Voice (Select Products Only)

    Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly. To access the wake-on-voice settings, follow these steps: Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei. When the tool opens, scan the QR code with your mobile device, which takes you to the settings page, where you can select your wake-on-voice features.

  • Page 13: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here.

  • Page 14: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 15: Power Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light On: Microphone is off.
  • Page 16 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. Table 2-6 Power button and fingerprint reader and their descriptions Component Description Power button ●...

  • Page 17: Special Keys

    Table 2-6 Power button and fingerprint reader and their descriptions (continued) Component Description Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. ■ Touch your finger to the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 18: Hp Hubs Launcher (Select Products Only)

    HP Hubs Launcher. From the HP Hubs Launcher, you can open HP apps such as HP Command Center, OMEN Gaming Hub, and myHP. ● Press briefly to open the HP Hubs Launcher. Then use the mouse pointer to select an app to open. -or- Hold to change the selected apps and then automatically open them.

  • Page 19: Labels

    Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 20 Table 2-9 Service label components and their descriptions Component Serial number Product ID HP product name Table 2-10 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Table 2-11 Service label components and their descriptions...
  • Page 21 ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 22: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available. For spare part information, see Preparation for disassembly on page Top cover with keyboard with backlight in natural silver finish (includes backlight cable and keyboard cable): For use in French Canada N41026-DB1...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (6a) Solid-state drive: NOTE: The solid-state drive spare part kit does not include the solid-state drive shield. The solid-state drive shield is not available as a spare part. 1 TB, M.2 2280, PCIe-NVMe, value solid-state drive L85370-005 512 GB, M.2 2280, PCIe, NVMe, value solid-state drive...

  • Page 25: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (14) Bottom cover N41011-001 Display assembly subcomponents To identify the display assembly subcomponents, use this illustration and table. Table 3-2 Display component descriptions and part numbers Item Component Spare part number...

  • Page 26: Miscellaneous Parts

    814618-001 HP USB Type-C–to–VGA adapter 831751-001 HP USB external DVD-RW Drive 747080-001 Hub: HP Elite USB Type-C MultiPort hub L39572-001 HP USB Type-C–to–USB-A hub 916838-001 Tilt G1 pen in natural silver finish (includes cable) N44378-001 Power cord (C5, 1.0 m [3.3 ft], conventional with sticker) for use in North America...

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 28: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...

  • Page 30: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 31: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 32: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 33: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 34: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 35 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 37: Battery

    Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you. Remove the four Torx6 M2.0 × 6.3 screws (1) that secure the bottom cover to the computer. Insert a thin, plastic tool, such as a case utility tool (2), into the display hinge areas and release the rear edge of the bottom cover from the computer.

  • Page 38: Speakers

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 39: Power Connector Cable

    Table 5-3 Speaker description and part number Description Spare part number Speakers (includes left and right speakers, cables, and four rubber isolators) N41021-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).

  • Page 40: Wlan Module

    Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30). Disconnect the battery cable from the system board (see Battery on page 31).
  • Page 41 devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).

  • Page 42: Solid-State Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WLAN module, reverse the removal procedures. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Solid-state drive To remove the solid-state drive, use this procedure and illustration.
  • Page 43 Remove the Phillips M2.0 × 3.2 screw (3) that secures the solid-state drive to the system board. The solid-state drive tilts up. Slide the solid-state drive (4) away from the slot and remove it. Thoroughly inspect and clean (if necessary) the thermal pad material from the surfaces of the solid-state drive and the solid-state drive shield each time the solid-state drive is removed.

  • Page 44: Fan

    To remove the fan, use this procedure and illustration. Table 5-7 Fan description and part number Description Spare part number Fan (includes cable) N41019-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).
  • Page 45 Remove the bottom cover (see Bottom cover on page 30). Disconnect the battery cable from the system board (see Battery on page 31). Remove the display assembly: Remove the WLAN module antenna cover (1) that secures the WLAN antenna cables to the WLAN module.
  • Page 46 Release the camera module cable and the display panel cable from the retention clip (3) that is built into the computer. Remove the six Phillips M2.5 × 4.2 screws (1) that secure the display assembly to the computer. Swing the top edge of the display assembly (2) away from the computer as far as it will open. Remove the display assembly (3) from the computer.
  • Page 47 Slowly and firmly twist the tape (3) while pulling it (4) away from the display panel assembly until it is fully released. Swing the top edge of the display panel assembly (1) up and away from the display back cover until it rests behind the display back cover.
  • Page 48 Remove the display panel assembly. The display panel assembly is available using spare part number N41025-001. To remove the display panel cable: Remove the display panel assembly. Release the display panel cable from the retention channel that is built into the display back cover.
  • Page 49 Detach the camera module (3) from the display back cover. The camera module is attached to the display back cover with double-sided tape. Release the ZIF connector (1) the camera module cable is connected to, and then disconnect the camera module cable (2) from the camera module. The camera module is available using spare part number N09471-001 and includes double- sided tape.
  • Page 50 To remove the hinges and hinge caps: Remove the display panel assembly. Release the display panel cable (1) and the camera module cable from the left hinge area. Release the wireless antenna cables (2) from the right hinge area. Remove the six M2.5 × 3.3 screws (3) that secure the hinges to the display back cover. Remove the hinges (4).

  • Page 51: System Board

    To reassemble and replace the display assembly, reverse the removal procedures. System board To remove the system board, use these procedures and illustrations. Table 5-8 System board descriptions and part numbers Description Spare part number All system board spare part kits include an integrated processor, UMA graphics subsystem memory, integrated system memory, and replacement thermal material.
  • Page 52 Carefully disconnect the two WLAN antenna cables (3) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable connects to the WLAN module #2 Aux terminal.

  • Page 53: Heat Sink

    Remove four Phillips M2.0 × 2.0 screws (2) that secure the system board to the computer. Lift the left edge of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. To install the system board, reverse the removal procedures.
  • Page 54 Remove the bottom cover (see Bottom cover on page 30). Disconnect the battery cable from the system board (see Battery on page 31). Remove the shield material that covers the WLAN module (see WLAN module on page 34). Remove the fan (see Fan on page 38).

  • Page 55: Fingerprint Reader

    To replace the heat sink, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-10 Fingerprint reader description and part number Description Spare part number Fingerprint reader N09455-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or fingerprint reader cable.

  • Page 56: Fingerprint Reader Cable

    To replace the fingerprint reader and bracket, reverse the removal procedures. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. The fingerprint reader cable is available using spare part number N41013-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).

  • Page 57: Touchpad

    Release the ZIF connector (2) the touchpad cable is connected to, and then disconnect the touchpad cable from the touchpad. Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided tape. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures.

  • Page 58: Audio Jack Board Cable

    Remove the four Phillips M2.0 × 3.2 screws (2) that secure the touchpad to the computer on the bottom edge of the touchpad. Remove the touchpad bracket (3). The touchpad bracket is not available as a spare part. Lift the rear edge of the touchpad (4) until it rests at an angle. Remove the touchpad (5) by sliding it up and away from the computer at an angle.

  • Page 59: Audio Jack Board

    Detach the audio jack board cable (3) from the computer. The audio jack board cable is attached to the computer with double-sided tape. Remove the audio jack board cable. To replace the audio jack board cable, reverse the removal procedures. Audio jack board To remove the audio jack board, use this procedure and illustration.

  • Page 60: Top Cover With Keyboard

    Lift the left side of the audio jack board (2) until it rests at an angle, and then remove the audio jack board by sliding it up and to the left. To replace the audio jack board, reverse the removal procedures. Top cover with keyboard To remove the top cover with keyboard, use this procedure and illustration.

  • Page 61: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs . Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 62: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 63: Installing A Bios Update

    Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation.

  • Page 64: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 65: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 66: Changing The Computer Boot Order

    Restoring and recovery methods on page 59 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 67: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 68: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 69: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 70: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 71: Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 72: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 73: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 74: Display Specifications

    Table 9-1 Computer specifications (continued) Metric U.S. Operating –15 m to 3,048 m –50 ft to 10,000 ft Nonoperating –15 m to 12, 1 92 m –50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
  • Page 75 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.

  • Page 76: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 77 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 78: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 79: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 80: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 81: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 82 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 83 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 84 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 12 Recycling...
  • Page 85 58 caring for wood veneer 27 removal 42 battery disinfecting 26 spare part number 42 illustrated 18 HP Easy Clean 25 spare part numbers 19 removal 31 removing dirt and debris 25 spare part number 18, 31 components BIOS...
  • Page 86 18 recovery 59 spare part numbers 49 HP Sure Recover 60 nonvolatile memory 70 fingerprint reader bracket HP Sure Start 70, 74 illustrated 18 hub, spare part numbers 20 removal 49 operating system, product fingerprint reader cable...
  • Page 87 USB flash drive 59 solid-state drive 68 illustrated 20 recovery media 58 static electricity 21, 22 removal 43 creating using HP Cloud storage, product description 1 spare part numbers 20 Recovery Download support information 28 wireless antennas, identifying 6 Tool 58...

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