Faults - Causes And Remedies - Bartec BCS 3608ex-NI User Manual

Handscanners
BCS 3600 series
ex
11 Faults – causes and remedies
Subject to technical modifications
17/05/18
Information about the configuration of host parameters and barcode types can be found in the
ZEBRA Product Reference Guide.
Please contact BARTEC Automation & Enterprise Mobility Support: Service-
mobilecomputing@bartec.de if none of the solutions set out rectify the fault.
Fault
Scanner beam does not appear
when the trigger button is
pressed
Hand-held scanner emits a
scanner beam, but does not
decode barcodes
Hand-held scanner decodes
barcodes, but does not send
these to the host
Possible cause
No power is supplied to the
hand-held scanner
Wrong interface cable is being
used
Hand-held scanner has been
deactivated
Scanner beam has been
deactivated
Barcode is not legible
Scanner beam is not capturing
the whole width of the barcode
Distance between barcode and
hand-held scanner is wrong
Hand-held scanner has not
been correctly programmed for
the host type
Interface cable has not been
correctly connected
Cradle has not been
programmed for the host type
Hand-held scanner is not
connected to the cradle
11 Faults – causes and
Solution
Connect the power supply to the wired
hand-held scanner.
Connect the correct interface cable.
Activate the hand-held scanner.
Further information about this can be
found in the ZEBRA Product Reference
Guide.
Activate the scanner beam.
Further information about this can be
found in the ZEBRA Product Reference
Guide.
1. To test the scan engine, scan
barcodes of the same type.
2. Print the barcode out again if it is
damaged.
 Select the optimal scan position for the
barcode.
 Move the barcode into the field of
vision of the hand-held scanner.
Position the hand-held scanner closer to
or farther away from the barcode.
Program the hand-held scanner for the
host type.
Further information about this can be
found in the ZEBRA Product Reference
Guide.
Connect the interface cable correctly.
Check the host parameters of the hand-
held scanner or change the parameters.
Connect the hand-held scanner to the
cradle (see Chapter 8.1.3, P. 55)
remedies
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