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Contact with hotline/help desk
Hotline/help desk
If you are unable to solve a certain problem, please contact the hotline/help desk.
Additional details are given in the "Safety" and "Warranty" manuals. Please have
the following information ready when you call:
•
the model name and serial number of the Pocket PC. The serial number is located
on a sticker on the back of the Pocket PC.
•
Notes of any messages that appear on the screen and information on acoustic signals.
•
Any changes you have made to the hardware or software after receiving the Pocket PC.
•
Your system configuration and all peripheral devices connected to your system (e. g. keyboard).
•
Your sales contract.
•
Your IMEI number.
The Fujitsu Siemens Computers hotline or help desk requires the device information for your Pocket
PC in order to process your problem. You can find this information directly on your device:
Calling up the IMEI number
IMEI number
The IMEI number (International Mobile Equipment Identity) is a 15-digit serial number,
which is used to uniquely identify your Pocket PC.
► Select Start – Settings – System – System Information.
► Select Identity.
The IMEI number is displayed.
Calling up the UUID
The UUID (Universally Unique Identifier) is a globally unique 16 or 28 bit number,
that is also used to identify your device.
► Select Start – Settings – System – System Information.
► Select Identity.
The UUID is displayed.
A26391-K182-Z120-1-7619, edition 2
Troubleshooting and tips
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