Dell EMC ML3 User Manual page 97

Table 34. Resolving errors (continued)
Problem
Tape is stuck in drive.
Cartridge cannot be removed
from storage slot.
Device does not power on.
No message appears on the
Operator Panel display.
Cannot load the cleaning
cartridge.
User account locked.
A cartridge that is recently
imported from a different
environment is causing issues.
The library displays incorrect
bar codes.
Solution
Try the following steps, in this order, to remove the stuck tape.
Note: The tape drive must rewind the tape before it is ejected. This procedure can
take up to ten minutes or more, depending on how much tape must be rewound.
When the tape is rewound, the eject cycle takes fewer than 16 seconds.
The Ready light flashes while the tape rewinds. Wait for the tape to finish
rewinding before another operation is attempted.
1. Stop all Host Activity.
2. Attempt to unload or move the cartridge to a slot.
3. Power down the library, disconnect the cable from the drive, power on the
library, and wait until the tape drive is idle or ready. Attempt to Move
Cartridge to Slot.
4. Attempt a Eject Cartridge from Drive as an emergency unload operation.
Important: Inspect the tape cartridge that was stuck. Damage or misplaced labels
on the cartridge might cause the load/unload failure. Discard any tape cartridge
that is found to have issues.
1. Unlock the magazine and extend it to access the storage slot.
2. Grasp the cartridge and remove it from the storage slot. Some tapes need to be
inserted and removed several times to condition them for free movement in
and out of the magazine.
3. Check the bar code label and verity that it is secure to the cartridge.
4. Check the cartridge for damage.
Other Library Problems
v Check all power cord connections.
v Check the LEDs on the power supplies.
v Make sure that Power on the front panel was pressed, and the green Ready
LED is lit.
v Make sure that the outlet has power. Try another working outlet.
v Replace the power cord.
v Check all power cord connections.
v Check the LEDs on the power supplies.
v Make sure that Power on the front panel was pressed, and the green Ready
LED is lit.
v Make sure that the outlet has power. Try another working outlet.
v Make sure that you are using an LTO cleaning cartridge.
v Make sure that the cleaning cartridge is not expired. A cleaning cartridge
expires after 50 cleaning cycles.
From the Configuration > User Accounts > Access Recovery page, you can
receive a temporary administrator password for login to the Management GUI
that is valid for two hours.
Tape Drive or Media Problems
Media that is moved from one environment to another can cause issues until it
acclimates to the new conditions. A cartridge must be acclimated for at least 24
hours before it is used, particularly if it was stored at a substantially different
temperature or level of humidity than the device.
v Verify that the label is properly applied.
v Verify that the label is not soiled.
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Troubleshooting