Dell EMC ML3 User Manual page 96

Table 34. Resolving errors (continued)
Problem
Failure/Attention Indication on
Operator Panel display.
Attention LED is lit on the front
or the rear of the Base Module.
Failure/Attention Indication on
Management GUI Library
Dashboard
Attention LED and Cleaning
LED are lit.
Single Character Display (SCD)
is shown on drive.
The Attention LED is lit but the
Cleaning LED is not lit after a
cartridge load.
The Cleaning LED is lit after a
cleaning cartridge was used.
A particular cartridge sets off
the Attention LED and possibly
the Cleaning LED.
Host receives error message.
SNMP Monitoring system
receives trap.
Event is received by email
notification.
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Dell EMC ML3 Tape Library: User's Guide
Solution
Review tickets on the Check Event Ticket Log on Management GUI.
Review tickets on the Check Event Ticket Log on Management GUI.
Tap the icon to see information about the event.
This problem is likely caused by a drive that requires cleaning.
v Check Event Ticket Log on Management GUI.
1. Review tickets on the Check Event Ticket Log on Management GUI.
2. Use SCD. See Drive Single Character Display.
The library was unable to complete the requested operation with the selected tape
cartridge.
v Use cartridges that are compatible with the drive type.
v Use the correct type of cartridges for the operation. For example, use a cleaning
cartridge for cleaning.
v Make sure that you are using a Universal cleaning cartridge.
The cleaning cartridge is expired. (A cleaning cartridge expires after 50 cleaning
cycles.)
v Replace the cleaning cartridge.
Retry the operation with a different cartridge.
If the Attention LED is cleared, and then immediately redisplays each time that a
particular cartridge is reloaded, that cartridge must be suspected as defective.
v Export the cartridge and load a known good cartridge. In some cases, a
cartridge can be worn out, the memory is defective, or was formatted as a
Firmware Upgrade cartridge.
v Any cartridge that is suspected of being defective or contaminated must NOT
be reused in any drive.
v If the bad cartridge is a cleaning cartridge, it might be expired.
Event Notification on Host, SNMP, or Email
v Use ITDT. See "The ITDT firmware update, dump retrieval and drive test tool "
on page 77.
v Use Sense Data. See "Sense data" on page 100.
Check Event Ticket Log on Management GUI.
Check Event Ticket Log on Management GUI.
Cartridge Movement Problems