Dell EMC ML3 User Manual page 109

Table 36. Warning events (continued)
Event Code Message Text and Description
4003 The drive configuration failed.
4004 The drive status request failed.
4005 Drive is reporting a critical TapeAlert.
4006 A drive reported temperature is above the
threshold.
4007 Cartridge error.
4008 Cleaning tape expired.
4009 Firmware upgrade of one or multiple
expansion modules failed.
4010 Incompatible drive.
4012 Move Cartridge failed due to media issue.
Details and Solution
Remove and reseat the drive canister and retry
the operation.
Remove and reseat the drive canister to ensure
that the drive is fully seated. If the issue persists,
reset the drive.
Power-cycle the drive, and verify whether the
drive reports the same TapeAlert.
v Verify that the drive fan is spinning, is not
obstructed, and that the ambient temperature
is within specification.
v Ensure that drive bay cover plates are in place
in each location where no drive is installed.
The drive cover plates are required for proper
airflow.
Remove the cartridge and inspect it for damage.
Retry operation with another cartridge.
Discard the cleaning cartridge and retry the
cleaning operation with a new cleaning cartridge.
The Base Module must be able to communicate
with a powered on and connected expansion
module to complete the upgrade.
v Reseat the expansion controller and check the
interconnect cable and power connections.
v Retry the firmware upgrade.
Remove the incompatible drive. Install only
drives that are supported by the library.
v View the event details to determine which
cartridge was involved.
v Verify surrounding events that might point to
problems with this media in other move
operations.
v Remove the media from the library, and
physically inspect the media to ensure that no
physical damage exists.
v If the media appears to be undamaged, put the
media back into the library and retry the move
operation. If the problem persists, retry the
operation with a different cartridge in the
same drive.
v If the problem follows the media, remove the
media from use.
v If the problem follows the drive, use the
library Management GUI to pull a drive
support ticket and check the device analysis
section for help.
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Troubleshooting