TouchWand Wanderfull Technical Manual page 34

4. Checking the general connection of the Internet and contacting the ISP if there
is no connection
5. Disconnect for 5 seconds and reconnect the controller to the power
6. Contact i-feel's technical service through our home page at www.i-feel.co.il
7. Incorrect username and password - You must provide a user name and
password and stick to them when entering the controller
Symptom - A dynamic scenario is running in an inaccurate timing
A possible cause of the phenomenon
1. Network connection problem
2. Partial definition of user data in app settings
Recommendations for solving the problem
1. Set the settings tab:
a. Exact latitude and latitude of the location - the following site can be used to
locate the data: https://www.latlong.net
b. Make sure COUNTRY is correct for the country you are in
third. TIME ZONE +2 GMT ISRAEL TEL AVIV / JERUSALEM must be set
Symptom: Failed to add new unit
A possible cause of the phenomenon
1. Testing the distance between a physical unit and a controller
2. Background noise test - no environmental factor affecting the internal
communication
(possible with the use of ToolKit)
3. A fault in the end unit
4. Location of the controller relative to the other end units
5. Internal noise source
Recommendations for solving the problem
1. It is necessary to ensure that the direct distance of each end unit shall not
exceed 5-7 meters. If the distance exceeds the direct range, the relay points shall
be added to serve as a range booster. Each point will be connected to L and N
and will increase the home network as part of the MESH network.
2. If there are external noises, consider the relevant positions and re-adjust the
position of each unit optimally where the noise will be minimal for each unit.
3. Make sure to contact i-feel, you can contact us through the homepage: www.i-
feel.co.il
4. A central position of the controller should be maintained. If the house has 3
levels, the controller unit should be located on the middle floor.
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