Ricoh Aficio IS 2425 Operating & Troubleshooting Instructions page 79

Message
Fatal error has
occurred in the
scanner.
Cannot connect to
the scanner.
Check the network
Access Mask set-
tings in User
Tools.
Scanner is not
ready. Check the
scanner and the
options.
Insufficient mem-
ory. Reduce the
scanning area.
Insufficient mem-
ory. Reduce the
scanning area.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
("XXX" and "YYY" indi-
cate scanner names.)
Cause
An unrecoverable error
has occurred on the ma-
chine.
An access mask is set.
The ADF cover is open.
Scanner memory is in-
sufficient.
When a paper misfeed
occurs in the machine
during printing, scanning
cannot be performed.
• The main power
switch of the previ-
ously used scanner is
not set to "On".
• The machine is not
connected to the net-
work correctly.
When a Message Is Displayed
Solution
Contact your service representative.
Contact the network or scanner administrator.
Check whether the ADF cover is closed.
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See the
TWAIN Driver Help.
The problem may be due to the follow-
ing cause:
• "The Relationship between the Reso-
lution and the Scanning Area" chart
in Help for halftone scanning might
not always apply. Scanning cannot
be performed if large values are set
for brightness when using halftone
or high resolution.
After the misfed paper has been re-
moved, proceed with scanning.
• Check whether the main power
switch of the scanner used for the
previous scan is turned off.
• Check whether the scanner used for
the previous scan is connected to the
network correctly.
• Deactivate the personal firewall of
the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Network Settings", General Set-
tings Guide and "Using telnet", Net-
work Guide.
• Select the scanner used for the previ-
ous scan.
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