Ricoh Aficio IS 2425 Operating & Troubleshooting Instructions page 80

Troubleshooting When Using the Scanner Function
Message
Error has oc-
curred in the
scanner driver.
Communication er-
ror has occurred
on the network.
Scanner is in use
for other func-
tion. Please
wait.
5
Insufficient mem-
ory. Close all
other applica-
tions, then re-
start scanning.
No User Code is
registered. Con-
sult your system
administrator.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
Reference
"Turning Off the Main Power", About This Machine
"Network Settings", General Settings Guide
"Using telnet", Network Guide
72
Cause
An error has occurred in
the driver.
A communication error has
occurred on the network.
A function of the ma-
chine other than the
scanner function is being
used such as the copier
function.
Memory is insufficient.
Access is restricted with
user codes.
The entered login user
name, password, or driv-
er encryption key was
invalid.
Solution
• Check whether the network cable is
connected correctly to the client
computer.
• Check whether the Ethernet board of
the client computer is recognized
correctly by Windows.
• Check whether the client computer
can use the TCP/IP protocol.
Check whether the client computer can
use the TCP/IP protocol.
Wait for a while and reconnect.
• Close all the unnecessary applica-
tions running on the client computer.
• Uninstall the TWAIN Driver, and
then reinstall it after restarting the
computer.
Contact the administrator.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has not
been granted. Contact the administrator.