Resolving Issues With Workspaces; Resolving Issues With Browser; Resolving Issues With Input - SMART SPNL-6265-V2 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING

Resolving issues with Workspaces

Issue
Workspaces is unable to display
any content.

Resolving issues with Browser

Issue
There is an issue with Browser.

Resolving issues with Input

Issue
There is an issue with the image.
56 smarttech.com/kb/171167
Solutions
Make sure the display's date and time are set correctly.
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See Date & time on page 71.
Connect the iQ appliance to a network with Internet access.
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Solutions
Make sure the display is connected to a network with Internet access.
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See Connecting to a network on page 30.
If Browser can't visit secure (https) websites, ensure the display's date and time
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are correct.
See Date & time on page 71.
Contact your system administrator.
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Solutions
Make sure the video cable is securely fastened to both your computer and the
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iQ appliance.
Replace the video cable with a better quality video cable.
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If you're using two connected video cables, use one longer cable or move the
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computer so it's within a single cable length of the iQ appliance.
If you're using a display adapter with your video cable, try a different display
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adapter.
If your computer is connected to the iQ appliance, verify that the input source is
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OPS/HDMI.
See Connecting cables for room computers, guest laptops and other input
sources on page 22.
If the display's input source is OPS/HDMI, make sure your computer is
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connected to the iQ appliance.
See Connecting cables for room computers, guest laptops and other input
sources on page 22.
The video signal from your computer or mobile device might be HDCP
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protected. Connect your computer to the display's connector panel.
See Connecting cables for room computers, guest laptops and other input
sources on page 22.
The computer or mobile device's video resolution settings and refresh rates
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aren't supported by the iQ appliance. The iQ appliance supports the following
resolutions and refresh rates:
1920 × 1080 at 60 Hz
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1600 × 900 at 60 Hz
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1280 × 720 at 60 Hz
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