Moneris 8200 Quick Reference Manual

TROUBLESHOOTING

If one of the following error messages appears, follow the instructions to continue the transaction. As a general rule, when an error
message appears, press OK or Can/Ann to continue. If the problem is not resolved, call the Moneris Merchant Service Centre.
AMOUNT EXCEEDED RETURN PINPAD
• The Debit Refund amount was greater than your Refund limit.
Retrieve the terminal and press OK.
BASE BUSY PLEASE WAIT
• Another terminal is using the base. If the base becomes available,
this transaction will start. If not, PLEASE WAIT disappears. Press
OK and retry the transaction.
BASE NOT FOUND
• The BASE ID entered does not exist. Press OK, check the BASE ID
and re-enter it.
• The BASE ID entered has the maximum number of terminals
registered to it (max. = 7). Register to another base or Power Off
one of the other terminals.
• A transaction was tried on a terminal that has not been
registered. Register the terminal and retry the transaction.
• During a transaction, the terminal could not communicate with
the base. See "The wireless signal status icon is not visible" for
suggestions.
CARD PROBLEM OR CARD NOT SUPPORTED:
• Swipe the card again. If the message reappears: for Credit, key in
the card number manually; for Debit, request another form of
payment.
CHECK PRINTER
• Open the printer, check that there is a paper roll and that the roll
is loaded properly then close the printer.
ERROR 40#
• A communication error occurred. Press OK to finish printing the
cancelled receipts and retry the transaction.
ETHERNET COMMS ERROR-DIAL USED PRESS OK
• The terminal could not connect via Ethernet. If available, dial
back-up was used. Press OK to finish the transaction.
INVALID CARD TYPE
• Ensure the card is the correct type (e.g. debit card for debit) and
retry the transaction.
INVALID ENTRY
• In Training Mode, ensure the amount of the transaction or the
Tip is $1.00 or less (max. total = $2.00).
LOW BATTERY!!! DOCK TERMINAL
• The battery charge is too low. The terminal beeps 3 times then
powers down. Place the terminal on a base or replace the battery
with a fully charged one.
NO LINE DETECTED
• The terminal cannot detect an available communications line.
Check that all communications cable are connected to the base
and the wall jack correctly.
11317 (03/06)
NOT COMPLETED RETURN PINPAD
• Press OK to return to the READY screen. Wait for a moment then
try again. If the message reappears, check the connections on the
communication base then try the transaction again.
OPTION NOT AVAILABLE
• Press OK, check the Admin code, press Admin and re-try.
REFUND LIMIT EXCEEDED
• The Refund amount was greater than your Refund limit.
Credit Refunds: enter a lower amount to complete the
transaction. Debit Refunds: press OK then retry the Refund for
a lower amount. If necessary, call Moneris for a temporary
increase.
TCP CONNECTION FAILED OR
HOST CONNECTION FAILED:
• Check all cables to ensure everything is plugged in tightly.
• Check that the router and hub/switch (if any) are functioning.
• Public Internet: Contact your ISP (Internet Service Provider) for
assistance.
• Private Internet: Call the Moneris Merchant Service Centre.
• Corporate WAN: Call your corporate help desk to confirm that
the Corporate WAN is functioning properly.
Equipment Problems
The battery is not charging.
• If the battery is attached to a terminal, ensure is displayed on
the terminal when it is on the base.
• Move the terminal or battery on the base until the battery con-
tacts touch the base contacts.
• Ensure the Base Status light on the base is lit.
The display screen is blank.
• The terminal is in Stand-by Mode. Press OK. If the READY screen
does not appear, replace the battery.
The Base Status Light is not lit.
• Wait for 30 seconds then check the power cable on the base and
ensure everything is plugged in tightly.
The (wireless signal status icon) is not visible.
• Walls and (metal) equipment may affect communication
between the base and the terminal.
• Ensure the terminal is close enough to the communication base
(max. range = 60m indoors to 120m outdoors).
• If is still not visible, place the terminal on the
communications base and perform the transaction.
The icon appears.
• The battery needs to be recharged. Replace the battery or place
the terminal on a base to complete the current transaction.
IMPORTANT You must use the exact power adaptor and cable
provided with the base, and use only batteries
provided by Moneris Solutions. Failure to do so
may affect the operability of, or cause damage
to, the terminal and/or the base.
It is the merchant's responsibility to ensure that proper card
processing procedures are followed at all times. Please refer
to your Merchant manuals and the Terms & Conditions of your
Merchant Agreement for details. MasterCard and VISA Merchant
Manuals are available for free download at
www.moneris.com/merchant/manuals/index.html
For Assistance call the
Moneris Merchant Service Centre
Toll-free 1-866-319-7450
For More Information
• For detailed instructions and information on
additional features, visit the Moneris Mobile 8200
Webhelp. Go to
www.moneris.com/merchant/manuals/index.html
and select Mobile 8200.
• To download additional copies of this Quick
Reference Guide go to
www.moneris.com/merchant/qrguides/
and select Mobile 8200.
8200 Keypad
F1 Move through the items on the display or
and Select the option displayed above the key, e.g.,
F3 if YES appears above F1, press F1 to select YES
if appears above F3, press F3 to scroll down
F2 not in use
Alphanumeric Key in numbers and (with the Admin key) letters
keys and punctuation
[Paper Feed] Advance the receipt paper in the printer
Admin Go to the Main Menu or
Select letters and punctuation.
Can/Ann Cancel a transaction or
Move back one screen at a time
CORR Clear displayed data one character at a time
OK Accept displayed data, finish keying data, or
Enter select a menu item
Entrée
® Moneris
Mobile
8200
Quick Reference Guide
For Debit and Credit Card Procedures
Your Moneris Merchant Number is:
Printer Display Screen Magnetic Stripe Card
Reader
Keypad
TERMINAL
Base Status
Light (not
shown)
COMMUNICATIONS Chip Card
AND-CHARGE BASE Reader
Record your IP Communication parameters here for reference: