Moneris mobile 8200 Operating Manual
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Moneris mobile 8200 Operating Manual

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Moneris Mobile 8200
OPERATING MANUAL
Software Version 6.60
Documentation Date: April 27, 2009

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  • Page 1 Moneris Mobile 8200 OPERATING MANUAL Software Version 6.60 Documentation Date: April 27, 2009...
  • Page 2 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this guide in terms of their correctness, accuracy, reliability or otherwise.

  • Page 3: Table Of Contents

    Stand-by Mode ....................19 2.2 Optional Features.....................19 2.2.1 Balanced Prompt...................20 2.2.2 Cashback.......................20 2.2.3 Cheque Authorization ...................20 2.2.4 Using a Chip Card on the Mobile 8200 ............21 2.2.5 Clerk Subtotalling ..................22 2.2.6 Clerk IDs.......................22 2.2.7 Credit-only Processing..................23 2.2.8 Dial Backup Communications for Ethernet ..........23 2.2.9...
  • Page 4 2.2.20 Tip Entry by Cardholder ................27 2.2.21 Tip Line on Pre-Authorization Receipts............27 2.2.22 Tip Reporting ....................27 2.2.23 Tip Percentage Default .................28 2.3 Standard Procedures ....................28 2.3.1 Powering Up the Mobile 8200 ..............28 2.3.2 Powering Down the Mobile 8200..............29 2.3.3 Attaching the Battery ..................29 2.3.4 Removing the Battery ..................30...
  • Page 5 2.3.26 Entering the Promo Code for Private Label Credit Card Transactions ..39 2.3.27 Finding the Original Sequence Number............40 2.3.28 Cardholder Entry ..................40 CHAPTER THE MONERIS MOBILE 8200 HARDWARE 3.1 Setting up the Hardware ..................53 3.2 Selecting the Base Location..................54 3.2.1 Base Location Considerations ..............54...
  • Page 6 4.8 Configuring Multi-terminal Reporting..............97 4.8.1 Enabling Multi-Terminal Reporting..............97 4.8.2 Disabling Multi-terminal Reporting..............98 4.8.3 Changing the Terminal Name ...............98 4.8.4 Deleting the Terminal Name .................99 4.9 Configuring Cheque Authorization................99 4.10 Initialization......................100 4.10.1 First Initialization ..................100 4.10.2 Re-initialization...................100 Moneris Mobile 8200 Operating Manual...
  • Page 7 Credit Pre-Authorization as Default with Chip Card ......124 5.3.7 Corporate Card Purchase with Chip Card .........125 5.4 Debit Card Transactions ..................126 5.4.1 Debit Purchase....................126 5.4.2 Debit Purchase Void ...................127 5.4.3 Debit Refund ....................128 5.4.4 Debit Refund Void..................129 Moneris Mobile 8200 Operating Manual...
  • Page 8 5.7.2 Receipt Printing after a Transaction (Debit) ..........137 CHAPTER THE ERNEX PROGRAMS 6.1 The Ernex Gift Card Program................141 6.2 The Moneris Gift Card Program ................142 6.3 Gift Card Transactions...................142 6.3.1 Activate a Gift Card ..................142 6.3.2 Deactivate a Gift Card ................143 6.3.3...
  • Page 9 6.9.10 Printing an Ernex Help List ................170 CHAPTER THE AIR MILES REWARDS PROGRAM 7.1 Air Miles Rewards Transactions................171 7.2 Air Miles Rewards Administration ................171 7.3 Configuring the Air Miles Rewards Program ............171 7.3.1 The Air Miles REWARDS SETUP Menu.............172 Moneris Mobile 8200 Operating Manual...
  • Page 10 Printing the Air Miles Rewards Transaction List ........194 7.5.7 Printing an Air Miles Rewards Configuration List ........195 7.5.8 Printing an Air Miles Rewards Help List............196 7.5.9 Rewards - Reprint Last Receipt..............196 CHAPTER ADMIN TRANSACTIONS 8.1 Log On........................197 8.2 Log Off ........................197 viii Moneris Mobile 8200 Operating Manual...
  • Page 11 10.1 Close Batch......................215 10.2 Multi-terminal Reports ..................216 10.2.1 Multi-Terminal Report for All Terminals............216 10.2.2 Multi-Terminal Report for One or More Terminals by Name.....217 10.2.3 Multi-Terminal Report for One or More Groups of Terminals....218 CHAPTER TROUBLESHOOTING Moneris Mobile 8200 Operating Manual...
  • Page 12 Table of Contents 11.1 Additional Documentation..................219 11.2 Telephone Assistance ....................219 11.3 Troubleshooting .....................219 11.4 Error Messages on the 8200 Terminal ..............220 11.5 Hardware Problems....................237 11.6 Understanding DECLINED Messages..............239 11.7 Error Messages during Code Authentication ............241 Moneris Mobile 8200 Operating Manual...

  • Page 13: Chapter 1 Introduction

    1.3 Learning About the Terminal The Moneris Mobile 8200 terminal is a short-range wireless debit and credit card payment system that connects to the point-of-sale (POS) services provided by Moneris Solutions. To introduce yourself to the terminal, read these sections: •...

  • Page 14: Caring For The Terminal

    IMPORTANT: You must use the exact power adaptor and cable provided with the base by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the base and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 15: Features And Procedures

    Tip amount by the cardholder on the terminal for both debit and credit transactions as well as many other features. 2.1 Standard Features These features are available and enabled on all Moneris Mobile 8200 terminals. • Backlight •...

  • Page 16: Communications Status

    2.1.3 Communications Status As the terminal communicates with the Moneris Host through the base, it displays PROCESSING to indicate that the transaction is proceeding correctly. Depending on the type of communication, additional status information is provided...

  • Page 17: The Menu Feature

    If your communication base is using Dial Communications to communicate with the Moneris Host, the terminal will ask the base to dial the Moneris Host each time you begin a transaction (it, the base, does not make any noise when it dials).
  • Page 18 PAYMENT processes a private label credit Payment transaction Note: This item appears only if the terminal is set up on the Moneris Host to process this transaction. CHEQUE AUTH connect to a cheque authorization service and obtain approval based on a...
  • Page 19 VOID-PAYMENT voids a private label credit Payment transaction Note: This item only appears if the terminal is set up on the Moneris Host to process this transaction. To access the TRANSACTIONS menu: from the READY screen: 1. Press the Admin key.
  • Page 20 The functions are listed in the order they appear on the menu. ADMIN Allows you to: FUNCTIONS LOGON log on to the Moneris Host and allow the terminal to process transactions. LOGOFF log off of the Moneris Host and prevent the terminal from processing transactions...
  • Page 21 Centre. The Configuration menu (see CONFIG FUNCTIONS below) contains a list of parameters and programs that can be enabled and configured on the Mobile 8200 terminal. IMPORTANT: A number of these programs require agreements between the merchant and a service provider other than Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.
  • Page 22 REMOTE D-LOAD download upgrades from the Moneris Host RESTORE DEFLT reset all of the parameters on the terminal to the factory defaults To access the CONFIG FUNCS menu:...
  • Page 23 Pre-Authorization transactions using chip credit cards as well as magnetic stripe credit cards COMM WARNINGS Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. CASH BACK enable the ENTER CASH BACK prompt during debit Purchase...
  • Page 24 SET TIME-OUT Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. SITE TEST Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre.
  • Page 25 DNS SETUP enter the Primary and Secondary DNS addresses PING Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. CONNECT T-OUT Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre.

  • Page 26: Admin Codes

    Other transactions can each be accessed using a 2-digit code: • Reporting Transactions • Administrative Transactions • Configuration Transactions To start a transaction or function using the Admin code, at the READY screen: 1. Press the Admin key twice. Moneris Mobile 8200 Operating Manual...
  • Page 27 Driver's Licence Credit Card Void-Purchase Stripe Credit Card Void Purchase Chip Credit Card Void Purchase Debit Card Void Purchase Chip Debit Card Void Purchase Void-Refund Stripe Credit Card Void Refund Chip Credit Card Void Refund Moneris Mobile 8200 Operating Manual...
  • Page 28 Print EMV Parameters List Print Help List Administrative Transactions TRANSACTION CODE Log on Log off Reprint (a receipt or report) MasterCard Transaction Data Language (change between English and French) Backlight Training Private Label Credit Application Moneris Mobile 8200 Operating Manual...
  • Page 29 Restore Default Settings Ernex Transactions TRANSACTION CODE Ernex Initialization Ernex Communication Ernex Configuration List Enable Ernex Disable Ernex Ernex General Parameters Ernex Open Batch Totals Ernex Reprint Ernex Routing Code Ernex Help List Ernex Transaction List Moneris Mobile 8200 Operating Manual...

  • Page 30: Stored Transactions

    IMPORTANT: The oldest transaction is dropped once the terminal memory reaches capacity. If your terminal is replaced, the memory cannot be transferred to the new terminal, and is therefore lost. Moneris recommends printing a list of all transactions on the old terminal before disconnecting it then installing the new terminal.

  • Page 31: Training Mode

    These features may be available on your Mobile 8200 depending on the configuration of your Merchant ID on the Moneris Host. If the feature is available and you wish to use it, you must enable and configure the feature. If you do not wish to use an enabled feature, you can deactivate it.

  • Page 32: Balanced Prompt

    Stored Transactions report match the Moneris Host totals printed on the Current Batch Totals report (printed during the Close Batch). This prompt is used solely for your in-house record keeping and is not reported to the Moneris Host. 2.2.2 Cashback This feature gives your customers the option of withdrawing cash from their debit account when they make a Purchase at your place of business.

  • Page 33: Using A Chip Card On The Mobile 8200

    Features and Procedures 2.2.4 Using a Chip Card on the Mobile 8200 Cards with a chip in them, called "chip cards," must be inserted into the chip card reader left in the reader for the entire transaction. The terminal will display the REMOVE CARD prompt when it is time to remove the chip card from the chip card reader.

  • Page 34: Clerk Subtotalling

    A default Clerk ID can be assigned on the terminal and all transactions performed on that terminal will be added to the Default Clerk IDs totals regardless of which operator performs the transaction. The terminal will not prompt for a Clerk ID if a Default Clerk ID has been set. Moneris Mobile 8200 Operating Manual...

  • Page 35: Credit-Only Processing

    If your business accepts only credit card payments (i.e. does not accept debit card payment), you may wish to have a credit-only terminal that processes only magnetic stripe credit cards and chip credit cards. Contact the Moneris Merchant Service Centre to determine whether this option meets your business needs.

  • Page 36: Terminal Names

    Pre-Authorization transaction rather than a Purchase transaction. This feature must be set at the Moneris Host and is downloaded to your terminal during Initialization. To change it, please contact the Moneris Merchant Service Centre. To use chip credit cards as well as magnetic stripe credit cards for Pre-authorizations, you...

  • Page 37: Air Miles Rewards Transactions

    (or even a Merchant copy) of the receipt for qualifying credit Purchases. (For instructions, refer to the "Configuring the Receipt Format" procedure.) It is strongly recommended that you always print a Merchant copy for your records. Moneris Mobile 8200 Operating Manual...
  • Page 38 To find the maximum SDV for a card/card entry type, print a terminal Configuration Parameters list. (Refer to the "Printing the Parameters Configuration List" procedure.) Look at the bottom of the list for these values: Moneris Mobile 8200 Operating Manual...

  • Page 39: Tip Entry By Cardholder

    Authorization transactions, you must enable the Tip Entry feature. 2.2.22 Tip Reporting Enabling this feature adds the following financial and reporting options to the terminal: • Credit Pre-Authorization Advice List (accessible from the TRANSACTIONS menu) Moneris Mobile 8200 Operating Manual...

  • Page 40: Tip Percentage Default

    Tip amount of their choosing (in dollars or percent) or select your preset Tip amount to add to the total Purchase amount for debit and credit Purchases. 2.3 Standard Procedures These procedures are followed for all configurations of the Moneris Mobile 8200 terminal. • Powering up the terminal •...

  • Page 41: Powering Down The Mobile 8200

    2.3.2 Powering Down the Mobile 8200 The Moneris Mobile 8200 handheld terminal does not have an ON/OFF switch. To help reduce battery usage, power down the terminal when you are not using it. To power down (or turn off) the terminal from the READY screen: IMPORTANT: Ensure the terminal is off the base.

  • Page 42: Removing The Battery

    IMPORTANT: Do not touch the contacts on the battery or the handheld. 2.3.5 Charging the Battery To recharge the battery, it must be placed on a Mobile 8200 base. The Mobile 8200 has two bases that can charge the battery: •...

  • Page 43: Battery Charge Level

    2.3.8 Battery Management Tips The Moneris Mobile 8200 handheld terminal uses one of these two battery types: nickel metal hydride (NiMH) lithium ion (Li-ion).

  • Page 44: Bilingual Displays And Receipts

    This change is permanent until this function is used again. These options can only be used from the READY screen. They cannot be used during a transaction. 2.3.10.1 Use Admin Code 04 to Change Language From the READY screen or the TERMINAL SETUP REQUIRED prompt: Moneris Mobile 8200 Operating Manual...

  • Page 45: Taking A Manual Imprint Of A Credit Card

    Centre. 4. REFUND: Sign the sales draft yourself. 5. Provide the customer with the Cardholder copy of the Sales Draft, and retain the Merchant copy for your records. 6. Press OK to continue the transaction. Moneris Mobile 8200 Operating Manual...

  • Page 46: Cancelling A Transaction

    Features and Procedures Go back to the transaction. 2.3.12 Cancelling a Transaction Note: Once the terminal has begun communicating with the Moneris Host, the transaction can no longer be cancelled. To cancel a transaction: 1. Press Can/Ann. The CANCELLED status prompt appears on the terminal screen.

  • Page 47: The Reprint Function

    Card number after the card has been swiped. The PAN Fraud Check then compares the keyed-in digits to the information contained in the card’s magnetic stripe to ensure they match. Moneris Mobile 8200 Operating Manual...

  • Page 48: Code 10 Authorization

    There are a number of factors that affect whether the terminal prompts for a POS Admin card including whether debit cards are processed, how the terminal is set up on the Moneris Host and whether the SWIPE ADMIN CARD prompt has been enabled on the terminal.

  • Page 49: Entering Alphabetic Characters And Punctuation

    Note: These are not allowed for Clerk IDs and Invoice Numbers. using the 1 key: (space) using the 0 key: @ (at sign) * (asterisk) # (pound or number sign) , (comma) . (period or dot) Moneris Mobile 8200 Operating Manual...

  • Page 50: Entering The Clerk Id

    2.3.24 Credit Pre-Authorization Advice List - Entering an Amount At the ENTER ORIGINAL AMOUNT entry screen: 1. Key in a new amount. OR Press OK to accept the displayed amount. The ENTER TIP AMOUNT entry screen appears. Moneris Mobile 8200 Operating Manual...

  • Page 51: Deleting A Pre-Auth From The Pre-Authorization Advice List

    Key in the promotional code supplied to you by the private label card provider and press OK (Refer to "Entering Alphabetic Characters and Punctuation"), or simply press OK to leave this blank. The next prompt appears. Continue the transaction. Moneris Mobile 8200 Operating Manual...

  • Page 52: Finding The Original Sequence Number

    The <application name> SELECTED VERIFYING CARD prompt appears while the chip verifies that the card is valid. d. When the verification is complete, the transaction continues. If the SELECT <application> prompt appears during a chip Refund, Purchase Void, or Refund Void transaction: Moneris Mobile 8200 Operating Manual...
  • Page 53 Note: The dollar value entered must be in increments of 10 (e.g., $10.00 or $20.00 or $30.00, etc.). The PURCHASE $#.##-OK? prompt appears. (This includes the Cashback amount if any.) 3. The cardholder presses OK. Continue the transaction. Moneris Mobile 8200 Operating Manual...
  • Page 54 If the TIP? prompt appears, the cardholder can take any of the following actions: Press F1 (##%) to add the preset Tip amount as a percentage. OR Press F3 either a percentage or a dollar amount, or add no Tip at all. Moneris Mobile 8200 Operating Manual...
  • Page 55 The PURCHASE $##.##-OK? prompt appears. (The amount now includes the Tip). 3. The cardholder presses OK. The RETURN TO CLERK prompt appears. 4. The cardholder returns the terminal to you. 5. Press OK to continue the transaction. Continue the transaction Moneris Mobile 8200 Operating Manual...
  • Page 56 Press F1 (##%) to add the preset Tip amount as a percentage. OR Press F3 (OTHER) to key in a different Tip amount as either a percentage or a dollar amount, or add no Tip at all. Moneris Mobile 8200 Operating Manual...
  • Page 57 Continue the transaction. NO Tip If the cardholder does not want to add a Tip and has already pressed F3 (OTHER): 1. At the ENTER TIP IN PERCENTAGE OR AMOUNT? prompt, the cardholder presses F3 ($). Moneris Mobile 8200 Operating Manual...
  • Page 58 Note: The Tip percentage is applied only to the original Purchase amount and does not include the Cashback amount. ADD preset Tip If the cardholder is adding a preset Tip amount and has already pressed F1 (##%): 1. At the PURCHASE $#.##-OK? prompt, the cardholder presses Moneris Mobile 8200 Operating Manual...
  • Page 59 F3 ($). The ENTER TIP AMOUNT entry screen appears. 2. The cardholder simply leaves the dollar value at $0.00 and presses OK. The PURCHASE $#.##-OK? prompt appears. 3. The cardholder presses OK. Continue the transaction. Moneris Mobile 8200 Operating Manual...
  • Page 60 1. At the PURCHASE $#.##-OK? prompt, the cardholder presses OK. (The amount now includes the Tip.) Continue the transaction. ADD different Tip (%) If the cardholder is adding a different Tip amount as a percentage Moneris Mobile 8200 Operating Manual...
  • Page 61 Continue the transaction. 2.3.28.8 Cardholder Entry on Terminal Keypad for Credit Purchase with Chip Card When the CUSTOMER PRESS OK TO CONTINUE prompt appears. a. Pass the terminal to the customer. Do NOT press OK. Moneris Mobile 8200 Operating Manual...
  • Page 62 Amount on Terminal Keypad for Debit Purchase with Chip Card" procedure. If the TIP? prompt appears, refer to "Entering Tip Amount on Terminal Keypad for Debit Purchase with Chip Card" procedure. The PURCHASE $#.##-OK? prompt appears. (This includes the Tip and/or Cashback amount if any.) Moneris Mobile 8200 Operating Manual...
  • Page 63 The ENTER PIN & OK entry screen appears. e. The cardholder keys in their PIN, and presses OK. Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." Continue the transaction. Moneris Mobile 8200 Operating Manual...

  • Page 65: The Moneris Mobile 8200 Hardware

    3 The Moneris Mobile 8200 Hardware The Moneris Mobile 8200 Terminal and Base The Mobile 8200 is a hand-held wireless terminal that consists of an integrated PINpad, an integrated printer, a magnetic stripe card reader, and a removable, rechargeable battery. The terminal communicates over short distances with a communications base.

  • Page 66: Selecting The Base Location

    + Indoor/Outdoor Floor plan + L-Shaped Floor plan + Multi-Level Floor plan 3. After you receive your Mobile 8200 POS system and configure it with the assistance of the Moneris installation team, the Moneris representative will check the range of the base from the spot you selected.

  • Page 67: Do Not Place The Base Near

    3.2.7 Indoor/Outdoor Floor plan If your location has an outdoor area where you wish to use the Mobile 8200 (e.g. a patio), try the base locations indicated below to see which provides the best coverage. Moneris Mobile 8200 Operating Manual...

  • Page 68: L-Shaped Floor Plan

    The Moneris Mobile 8200 Hardware 3.2.8 L-Shaped Floor plan If the area in which you plan to use the Mobile 8200 in your location is an L-shape, try the base locations indicated below to see which provides the best coverage.

  • Page 69: Registering The Handheld To A Base

    The Moneris Mobile 8200 Hardware 3.3 Registering the Handheld to a Base A terminal must be registered to a communications base in order to process transactions. Registering introduces the terminal to the base so that the terminal knows which base to look for and the base knows which terminal(s) to accept transactions from.

  • Page 70: The Handheld Terminal

    • Removable, rechargeable NiMH or Li-ion battery 3.5 The Integrated Printer A thermal printer is integrated into the Moneris Mobile 8200 terminal. It prints black text on white, one-part thermal paper. Note: The maximum paper roll diameter is 2 inches.

  • Page 71: The Display

    The Moneris Mobile 8200 Hardware 3.6 The Display The display screen on the terminal displays the merchant and cardholder prompts as well as status and error messages. The Idle screen is displayed when the terminal is not performing any transactions or functions.

  • Page 72: The Pre-Auth Ready Screen

    The Moneris Mobile 8200 Hardware The READY screen displays "READY" over "PURCHASE". This screen appears when the terminal is operating normally. Debit cards cannot be used to process transactions. The Purchase READY screen READY PURCHASE ENTER AMOUNT $0.00 If the READY screen isn't displayed, press Can/Ann repeatedly to access it.
  • Page 73 The Moneris Mobile 8200 Hardware 3.7.1.2 The Function Keys NAME IMAGE ALLOWS YOU TO... select the option above the key (e.g. CREDIT) scroll down through options select an option select the option above the key (e.g. DEBIT) scroll up through options...

  • Page 74: The Magnetic Stripe Reader

    The Moneris Mobile 8200 Hardware 3.8 The Magnetic Stripe Reader The magnetic stripe reader (MSR) is located in a slot on the right-hand side of the terminal. When a payment card is swiped, the MSR reads the information encoded on the card's magnetic stripe.

  • Page 75: The Battery

    Types. 3.10.1 Identifying Battery Types To Identify which type of battery the Moneris Mobile 8200 terminal has been shipped with, locate the battery sticker on the handheld terminal side of the battery. Look for the Li-ion (for lithium ion) or NiMH (for nickel metal hydride) marking.

  • Page 76: The Communications Base

    The communications base connects to up to seven (7) terminals via wireless communication and to the Moneris Host via Ethernet and dial. If you have a number of 8200 handheld terminals, they can communicate with the Moneris Host through one communications base, but each terminal will need a charge-only base charge the battery when the handheld is not in use.

  • Page 77: The Charge-Only Base

    (for Dial Communications) 3.12 The Charge-Only Base If you have a number of 8200 handheld terminals, they can communicate with the Moneris Host through one communications base, but each terminal will need a charge-only base to charge the battery when the handheld is not in use.

  • Page 78: The Led On The Base

    On the communications base, it also indicates the ready-to-communicate status between the base and the handheld terminals, and the ready-to-communicate status between the base and the Moneris Host. Moneris Mobile 8200 Operating Manual...

  • Page 79: Led States On The Communications Base

    The Moneris Mobile 8200 Hardware Green LED on the Base 3.13.1 LED States on the Communications Base LED STATE Ethernet Communications Dial Communications The communications base is The communications base is powered off. powered off. FLASHING The base is powered on but...

  • Page 80: The Cables

    IMPORTANT: You must use the exact power adaptor and cable provided with the terminal and base by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and/or base and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 81: Dial Communications Cable

    The Moneris Mobile 8200 Hardware To power down the base, simply remove the power pack (2) from the power outlet. To reset the base, power down the base, then wait 30 seconds, and then power up the base. 3.14.3 Dial Communications Cable When connected to a telephone wall jack and the LINE port on the communications base, this cable allows the base to use dial communications.

  • Page 83: Configuring Your Terminal

    4 Configuring Your Terminal Your Mobile 8200 terminal can be set up to accept and process a variety of cards including debit cards, credit cards with a magnetic stripe, credit cards with a chip, private label cards, corporate (a.k.a. purchasing) cards, Ernex Gift Cards and Ernex Loyalty programs. The terminal can also be set up to process cheque authorizations.

  • Page 84: Configuring Dial Communications

    IMPORTANT: Do NOT attempt to configure your terminal without assistance from the Moneris Merchant Service Centre If your terminal will communicate with the Moneris Host over a standard analog telephone line as back-up for Ethernet communications, you will need to set up these parameters.
  • Page 85 Configuring Your Terminal 5. To enter or change the PBX prefix for the seven-digit local telephone number and the ten- digit long distance telephone number to the Moneris Host: Note: This field is optional. a. Press OK to select PREFIX.

  • Page 86: Dial Backup Communications For Ethernet

    Moneris Merchant Service Centre. If your terminal will communicate with the Moneris Host over the Internet using Public IP with Dynamic addressing, you will need to set up these parameters. Each handheld terminal must have its own unique IP address assigned to it.
  • Page 87 Note: If the RE-INITIALIZATION REQUIRED message appears, you must perform a initialization to complete the configuration process. The terminal is ready to communicate with the Moneris Host over the Internet. 4.1.3.2 Configuring Dynamic Private IP Communications IMPORTANT: Do NOT attempt to configure your terminal without assistance from the Moneris Merchant Service Centre.
  • Page 88 Configuring Your Terminal If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Dynamic addressing, you will need to set up these parameters. Each handheld terminal must have its own unique IP address assigned to it.
  • Page 89 Moneris Merchant Service Centre. If your terminal will communicate with the Moneris Host over the Internet using Public IP with Static addressing, you will need to set up these parameters. Each handheld terminal must have its own unique IP address assigned to it.
  • Page 90 Key in the terminal's IP Address, and press OK. (Refer to "Entering alphabetic characters punctuation") The TERMINAL SETUP menu reappears. f. Scroll down to MASK ID, and press OK. The ENTER MASK ID entry screen appears. Moneris Mobile 8200 Operating Manual...
  • Page 91 Note: If the RE-INITIALIZATION REQUIRED message appears, you must perform a initialization to complete the configuration process. The terminal is ready to communicate with the Moneris Host over the Internet. 4.1.3.5 Configuring Static Private IP Communications IMPORTANT: Do NOT attempt to configure your terminal without assistance from the Moneris Merchant Service Centre.
  • Page 92 Configuring Your Terminal If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Static addressing, you will need to set up these parameters. Each handheld terminal must have its own unique IP address assigned to it.

  • Page 93: Configuring The Receipt Format

    The terminal is ready to communicate with the Moneris Host over the Internet. As the terminal communicates with the Moneris Host through the base, it displays PROCESSING to indicate that the transaction is proceeding correctly. Depending on the type...
  • Page 94 Scroll down to P-A TIP LINE, and press OK. The PRINT PRE-AUTH TIP LINE? prompt appears. b. Press F1 to select YES. The PRINTER CFG menu re-appears. To print a signature line on Credit Card Transaction receipts (including private label and corporate cards): Moneris Mobile 8200 Operating Manual...
  • Page 95 Note: Merchant copy printing is enabled by default (i.e., set to YES). Moneris recommends that you do not change this setting. a. Scroll down to RCPT LIMIT-M, and press OK. The MERCHANT RECEIPT BELOW FLOOR LMT? prompt appears.

  • Page 96: Select Number Of Receipts Printed For A Transaction

    English message, make sure to replace the 'xxxxxx' in the French Option 1 message as well. Note: You can select more than one trailer message to print on your receipts. A. Select a trailer message option: Moneris Mobile 8200 Operating Manual...

  • Page 97: Reset The Trailer Message To The Original Text

    5. Select the trailer message option you wish to reset to the original text: Scroll down to the trailer message option, and press OK. Scroll down and select INITIAL TEXT (i.e., press OK). The RESET MSG TO ITS INITIAL TEXT? prompt appears. Moneris Mobile 8200 Operating Manual...

  • Page 98: Trailer Message Options

    WITH YOUR NEXT PURCHASE [These messages are blank and can be used to create personalized messages for your cardholder receipts.] 4.2.4.2 French Trailer Messages OPTION FRENCH MESSAGES 1 HAPPY HOLID JOYEUSES FETES MERCI DE MAGASINER CHEZ xxxxxx Moneris Mobile 8200 Operating Manual...

  • Page 99: Disabling The Backlight

    IMPORTANT: Do NOT attempt to configure your terminal without assistance from the Moneris Merchant Service Centre. Moneris Mobile 8200 Operating Manual...

  • Page 100: Configuring Private Label

    • notify Moneris that you will be using this service to ensure that your terminal's initialization parameters are updated on the Moneris Host. • re-initialize your terminal 4.6 Configuring General Parameters The General Parameters menu allows you to enable and configure the optional features on your terminal.
  • Page 101 Scroll down to the card type (DEBIT only or DEBIT & CREDIT) for which the Tip Entry prompt will appear, and press OK. OR Scroll down to NO TIP, and press OK to remove the prompt. The GENERAL PARAMETERS menu reappears. Moneris Mobile 8200 Operating Manual...
  • Page 102 Note: The amount that you key in must be less than and not equal to Preset Amount 3, but it must be greater than and not equal to Preset Amount 1. Set Cashback Preset Amount 3: (This can be used to set a third amount or allow a customer to enter a different amount) Moneris Mobile 8200 Operating Manual...
  • Page 103 Scroll down to BALANCE PROMPT, and press OK. The TOTALS BALANCED PROMPT? prompt appears. b. Press F1 (YES) to have the Balanced prompt appear. Press F3 (NO) to skip the Balanced prompt. The GENERAL PARAMETERS menu reappears. Moneris Mobile 8200 Operating Manual...
  • Page 104 Scroll down to MAIL/TEL ORDER, and press OK. The MAIL/TEL ORDER TRANSACTIONS? prompt appears. b. Press F1 (YES) to have the Mail/Tel item appear. Press F3 (NO) to leave the Mail/Tel item off. The GENERAL PARAMETERS menu reappears. Moneris Mobile 8200 Operating Manual...

  • Page 105: Configuring Clerk Subtotals

    IMPORTANT: Clerk Subtotals must be cleared manually (by performing a Clerk Subtotals Report) on a regular basis (weekly is recommended). If not, the Moneris Host will automatically clear the totals when the number of transactions for a card type within a Clerk ID reaches 10,000.

  • Page 106: Allow Clerks To Zero Totals

    - Scroll down and select SWIPE if only Clerk ID cards will be used. You must now identify the location of the Clerk ID on the card stripe. The CLERK SUBTTL CFG menu reappears. 7. Press Can/Ann repeatedly until the READY screen reappears. Moneris Mobile 8200 Operating Manual...

  • Page 107: Adding Clerk Ids (Including The Default Clerk Id)

    When all the Clerk IDs have been added: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to add the Clerk IDs to the Host then returns to the READY screen. 4.7.4 Removing Clerk IDs Use this function to remove Clerk IDs associated with your Merchant ID.

  • Page 108: Enabling Clerk Subtotalling

    When all the Clerk IDs have been removed: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to remove the Clerk IDs from the Host then returns to the READY screen. 4.7.5 Enabling Clerk Subtotalling From the READY screen: 1.

  • Page 109: Enabling The Default Clerk Id

    Report. This configuration enables Multi-Terminal Reporting and assigns a terminal name to the terminal. IMPORTANT: Do NOT attempt to configure your terminal without assistance from the Moneris Merchant Service Centre. 4.8.1 Enabling Multi-Terminal Reporting From the READY screen: Moneris Mobile 8200 Operating Manual...

  • Page 110: Disabling Multi-Terminal Reporting

    F1 to select YES. - use only the Close Batch transaction to close the batch on this terminal, press F3 to select The terminal communicates with the Moneris Host then returns to the READY screen. 4.8.2 Disabling Multi-terminal Reporting Follow steps 1 through 5 above. At step 6, press F3 to select NO. The terminal communicates with the Moneris Host then returns to the READY screen.

  • Page 111: Deleting The Terminal Name

    4. Press F3 to select NO. The terminal communicates with the Moneris Host then returns to the READY screen. The terminal name has now been removed from the Moneris Host and the terminal can no longer be closed using the Multi-terminal Report function.

  • Page 112: Initialization

    First Initialization instructions below. From time to time, the Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to your terminal or your merchant account. Follow the Re-initialization instructions below.

  • Page 113: Restore Factory Defaults

    Configuring Your Terminal IMPORTANT: Do NOT select NO unless instructed to do so by a Moneris Service Centre representative. 5. Please wait while the terminal communicates with the Moneris Host. This may take a few minutes. The CLEAR TERMINAL STORAGE? prompt appears.

  • Page 115: Chapter 5 Financial Transactions

    A debit Refund transaction moves funds from your business account to the debit cardholder's chequing or savings account. The Moneris Mobile 8200 point-of-sale terminal can process a variety of financial transactions on cards including debit cards, magnetic stripe credit cards, chip credit cards, private label credit cards and purchasing/corporate cards.

  • Page 116: Credit Purchase Void

    If the CUSTOMER PRESS OK TO CONTINUE prompt appears. Refer to the "Tip Entry by Credit Cardholder" procedure. The terminal communicates with the Moneris Host. 3. Please wait while the terminal processes the transaction. If the ENTER PROMO CODE entry screen appears, refer to the "Entering the Promo Code"...
  • Page 117 IMPORTANT: You must enter an Original Authorization number that exists in the current Batch. If you do not have the number, you may not be able to process this transaction. The terminal communicates with the Moneris Host. 8. Please wait while the terminal processes the transaction. If the ENTER PROMO CODE entry screen appears, refer to the "Entering the Promo...

  • Page 118: Credit Refund

    If the ENTER INVOICE NO entry screen appears instead, refer to the "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)" procedures. Moneris Mobile 8200 Operating Manual...

  • Page 119: Credit Refund Void

    If the ENTER PROMO CODE entry screen appears instead, refer to the "Entering the Promo Code" procedure. If the ENTER INVOICE NO entry screen appears instead, refer to the "Entering the Invoice Number" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 120: Credit Pre-Authorization

    Financial Transactions Then the terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)" procedures. 5.2.5 Credit Pre-Authorization A Pre-Authorization transaction starts the purchase process by confirming that the Pre- authorization amount is available on the credit card and then placing a hold on that amount.

  • Page 121: Credit Pre-Authorization As Default

    If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)" procedures. You must perform a Pre-Auth Advice transaction in order to complete this transaction.

  • Page 122: Credit Advice - With Pre-Authorization Sequence Number

    ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. 3. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...

  • Page 123: Credit Advice - With Voice Authorization Number

    If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)" procedures. If the FIND ORIGINAL TRANSACTION? prompt appears, complete another Pre- Auth if you wish.

  • Page 124: Credit Pre-Authorization Advice List

    "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. 9. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...
  • Page 125 If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)" procedures. The P-A ADVICE LIST menu reappears listing all uncompleted Pre-Auth transactions if any.

  • Page 126: Manually Processing Credit Transactions

    5.2.11 Manually Processing Credit Transactions UNDER Floor Limit If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually. Note: In order to process credit Purchases and Refunds manually you must have a paper sales draft for the card type (e.g.

  • Page 127: Corporate Card Purchase

    4. Key in the Customer Reference number, and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. 5. Please wait while the terminal communicates with the Moneris Host to process the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...
  • Page 128 MOTO transaction. • The cardholder signature is not required. • Receipts do not need to be printed; however, Moneris recommends printing the Merchant copy and retaining it for your records. You must configure your terminal to prompt for E-Commerce MOTO transactions.
  • Page 129 Financial Transactions The terminal communicates with the Moneris Host. 5. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)" procedures. 5.2.14.2 Purchase Transaction with only E-Commerce enabled Note: Even if enabled, the Tip Entry prompt will not appear during E-commerce and MOTO transactions because the cardholder is not present and cannot key in an amount.

  • Page 130: Private Label Transactions

    ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The terminal communicates with the Moneris Host. 6. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...
  • Page 131 If the ENTER LAST 4 DIGITS entry screen appears, key in the last 4 digits of the private label credit Card number, and press OK. The terminal communicates with the Moneris Host. 6. Please wait while the terminal processes the transaction.

  • Page 132: Chip Credit Card Transactions

    ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 3. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...
  • Page 133 ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 8. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...

  • Page 134: Credit Refund With Chip Card

    ENTER INVOICE NO entry screen appears instead, refer to the "Entering the Invoice Number" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 8. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...
  • Page 135 ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 8. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...

  • Page 136: Credit Pre-Authorization With Chip Card

    ENTER INVOICE NO entry screen appears instead, refer to the "Entering the Invoice Number" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 6. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...

  • Page 137: Corporate Card Purchase With Chip Card

    ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 3. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...

  • Page 138: Debit Card Transactions

    The ENTER CUSTOMER REFERENCE NUMBER entry screen appears. 4. Key in the Customer Reference Number, and press OK, or simply press OK to leave this field blank. The terminal communicates with the Moneris Host. 5. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Credit)"...

  • Page 139: Debit Purchase Void

    The cardholder keys in their PIN and presses OK. Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 140: Debit Refund

    The cardholder keys in their PIN and presses OK. Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 141: Debit Refund Void

    The cardholder keys in their PIN and presses OK. Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 142: Chip Debit Card Transactions

    The cardholder keys in their PIN and presses OK. Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 143: Debit Purchase Void With Chip Card

    "Cardholder Entry on the Terminal Keypad for Debit Purchase with Chip Card" procedure. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. 3. Please wait while the terminal processes the transaction. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 144: Debit Refund With Chip Card

    "protect your PIN." 12. The cardholder keys in their PIN and presses OK. The PLEASE WAIT prompt appears; the terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 145: Debit Refund Void With Chip Card

    Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." 11. The cardholder keys in their PIN and presses OK. The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 146: Cheque Authorization

    Note: Please respect the cardholder's privacy while they enter their PIN, and encourage your customers to "protect your PIN." 12. The cardholder keys in their PIN and presses OK. The terminal communicates with the Moneris Host. For information about receipts, refer to the "Receipt Printing after a Transaction (Debit)"...

  • Page 147: Cheque Authorization With A Driver's Licence

    If the ENTER LAST 4 DIGITS entry screen appears, key in the last 4 digits of the Card number, and press OK. The terminal communicates with the Moneris Host. 7. Record the APPROVED number on the back of the cheque.

  • Page 148: Province Or State Code

    5. If the Cardholder copy prints, tear it off, and press OK. Do also the following if applicable: * If no merchant signature line appears on the receipt, give this copy to the cardholder if they are present; otherwise, consider mailing to them. Moneris Mobile 8200 Operating Manual...

  • Page 149: Receipt Printing After A Transaction (Debit)

    UPDATE POINTS TO refer to the "Starting an Ernex Loyalty ANOTHER CARD? prompt appears, Card Transaction" procedure. refer to the "Starting an Ernex Loyalty Card Transaction" d. Press OK to return to the READY procedure. screen. Moneris Mobile 8200 Operating Manual...
  • Page 150 ANOTHER CARD? prompt Card Transaction" procedure. appears, refer to the "Starting an d. Press OK to return to the READY Ernex Loyalty Card Transaction" screen. procedure. d. Press OK to return to the READY screen. Moneris Mobile 8200 Operating Manual...
  • Page 151 The terminal prints the Merchant copy of the receipt, which you retain. If the UPDATE POINTS TO ANOTHER CARD? prompt appears, refer to the "Starting an Ernex Loyalty Card Transaction" procedure. d. Press OK to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 153: Chapter 6 The Ernex Programs

    6 The Ernex Programs The ERNEX program allows you to offer your customers two electronic card-based programs that are activated and processed through the Mobile 8200 terminal: • Gift Cards: allows you to offer your customers stored-value gift cards for pre-defined dollar values as well as variable-value cards and rechargeable cards.

  • Page 154: The Moneris Gift Card Program

    Moneris Solutions. To enable the Moneris Gift Card program on the terminal, follow the Ernex program setup process. The following transactions can be performed with the Moneris Gift Card program. They all begin at the ERNEX menu: • Activate a Moneris Gift Card •...

  • Page 155: Deactivate A Gift Card

    1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. 3. Scroll down to DEACTIVATE, and press OK. The SWIPE OR ENTER CARD prompt appears. Moneris Mobile 8200 Operating Manual...

  • Page 156: Ernex Gift Card Purchase

    Number" procedure. The ENTER TOTAL AMOUNT entry screen appears. 6. Key in the amount of the Purchase including taxes, and press OK. If the ENTER INFO entry screen appears, refer to the "Entering Optional Information" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 157: Ernex Gift Card Refund

    7. Key in the REF # that appears on the Ernex Gift Card Purchase receipt, and press OK. The PROCESSING prompt appears, and then the APPROVED message appears. 8. Press OK. The receipts are printed and the terminal returns to the ERNEX menu. 9. Press Can/Ann to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 158: The Ernex Loyalty Program

    Ernex Help List • Ernex Configuration Parameters List • Stored Ernex Transactions • Ernex Transaction Inquiry 6.5 Ernex Loyalty Transactions 6.5.1 Activate a Loyalty Card Activating a Loyalty Card allows the card to be used. Moneris Mobile 8200 Operating Manual...

  • Page 159: Deactivate A Loyalty Card

    This should be done when a Loyalty card is lost, stolen or demagnetized in order to stop unauthorized use. The terminal will print a receipt with the last available points balance on the card. Moneris Mobile 8200 Operating Manual...

  • Page 160: Ernex Redemption

    "Entering the Number of Points" procedure. The PROCESSING prompt appears. If the BALANCE DUE $###.## PRESS OK prompt appears, refer to the "Selecting the Balance Due Payment Method" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 161: Loyalty Card Purchase

    Swipe the Loyalty card or key in the Loyalty Card number: If the ENTER INFO entry screen appears, refer to the "Entering Optional Information" procedure. If the ENTER BENEFIT AMOUNT screen appears, refer to the "Entering the Benefit Amount" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 162: Starting An Ernex Loyalty Card Transaction From A Pre-Auth Completion Transaction

    Note: You must have the original Ernex Loyalty Card Purchase receipt available in order to perform this transaction. From the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 163: Ernex Procedures

    - Cardholder Copy of the Ernex receipt, press F3 to select CUSTOMER. The PRINTING message appears while a duplicate of the most recently printed receipt is printed. 4. The terminal returns to the ERNEX menu. 5. Press Can/Ann to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 164: Starting An Ernex Loyalty Card Transaction From A Financial Transaction

    To transfer the remaining balance to a new gift card: a. press F1 to select YES. The terminal automatically begins an Activation transaction (start at step 4). To simply deactivate the card and forfeit the remaining balance: Moneris Mobile 8200 Operating Manual...

  • Page 165: Selecting The Balance Due Payment Method

    "Entering alphabetic characters and punctuation".) If data is displayed and you want to accept that data, press OK. To change it, simply key in the new information then press OK. Go back to the transaction. Moneris Mobile 8200 Operating Manual...

  • Page 166: Entering The Activation Amount

    Go back to the transaction. Customized Prompt Example Ernex may customize this prompt for you. If this prompt has been customized, e.g. FOOD TOTAL PRESS OK is programmed to appear then: When the FOOD TOTAL PRESS OK prompt appears: Moneris Mobile 8200 Operating Manual...

  • Page 167: Entering The Number Of Points For A Redemption

    Customized Prompt Example If this prompt has been customized, e.g. FOOD TOTAL PRESS OK appears, an additional prompt appears: When the FOOD TOTAL PRESS OK prompt appears: a. Press OK. The ENTER DATA entry screen appears. Moneris Mobile 8200 Operating Manual...

  • Page 168: The Menu Feature In Ernex

    Opens the Ernex SETUP menu To access the ERNEX menu, from the READY screen: 1. Press the ADMIN key. The MAIN MENU appears. 2. Scroll down to ERNEX and press OK. The ERNEX menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 169: The Ernex Setup Menu

    Mobile 8200 terminal. IMPORTANT: The Ernex program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.

  • Page 170: The Ernex Voucher Header Menu

    To accept the default code, press OK. To change the default code, key in the 2-digit routing code provided by Moneris, and press OK. The SETUP menu reappears. COMMUNICATION Tests the communication link between the terminal and the Ernex...

  • Page 171: The Ernex Report Functions Menu

    CLOSE BATCH close the current Ernex batch on the Ernex Host and print a Batch Totals report of all Ernex transactions OPEN BATCH retrieve the gift and loyalty card batch totals by gift and loyalty IDs Moneris Mobile 8200 Operating Manual...

  • Page 172: Ernex Admin Transactions

    For a Loyalty Card: swipe the card on the terminal OR key in the Card number and press OK. If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 173: Voiding An Ernex Transaction

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The SWIPE OR ENTER CARD prompt appears. 4. Swipe the Ernex card on the terminal OR Key in the Ernex Card number, and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 174: Ernex Close Batch

    Follow the Re-initialization instructions below. The handheld terminal does not need to be sitting on a base (communications or charge-only) during initialization, however it is recommended. Moneris Mobile 8200 Operating Manual...
  • Page 175 The ENTER ERNEX TERMINAL ID entry screen appears. 5. To keep the Ernex Terminal ID displayed on the screen, simply press OK To replace the displayed ID, key in a new Ernex Terminal ID (min. 1, max. 8 digits), and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 176: Ernex Reports

    6.9.2 Printing a Stored Transactions Report for Ernex Transactions This report contains information about the Ernex transactions saved in the terminal's memory. It prints only the terminal totals (i.e. the number of Ernex transactions and total dollar and Moneris Mobile 8200 Operating Manual...

  • Page 177: Printing An Ernex Open Batch Totals Report

    The Open Batch Totals request retrieves the gift and loyalty card batch totals by gift and loyalty IDs that were processed since the last Close Batch request. IMPORTANT: The POS Admin card is required if you wish to print unmasked Card numbers on this report. From the READY screen: Moneris Mobile 8200 Operating Manual...

  • Page 178: Ernex Transaction Inquiry Report

    5. To print complete Card numbers on the report, swipe the POS Admin card OR To print masked Card numbers on the report, simply press OK. If the ENTER CLERK ID entry screen appears..., refer to the "Entering the Clerk ID" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 179: Clerk Subtotalling On Ernex Transactions

    This feature allows you to produce Clerk Subtotals reports tracking Ernex totals and the number of Ernex transactions performed using the Clerk Inquiry function. The Clerk Inquiry function can be performed for clerk, a group of clerks all clerks one or more terminals. Moneris Mobile 8200 Operating Manual...

  • Page 180: Ernex Clerk Subtotals Report For All Clerks

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 5. Press F3 (MULTIPLE). If enabled, the ZERO CLERK TOTALS? prompt appears. a. Press F1 (Yes) to reset the totals for all selected Clerk IDs to zero. The MULT CLERKS(00 PEND) prompt appears. Moneris Mobile 8200 Operating Manual...

  • Page 181: Ernex Clerk Subtotals Report For One Clerk

    When you have finished configuring Ernex on your terminal, perform this function in order to have a printed record of the terminal’s Ernex parameters. Included on the print-out are: • Ernex software version number (Ernex Core Version) • terminal identification information (Ernex Term ID) Moneris Mobile 8200 Operating Manual...

  • Page 182: Printing An Ernex Help List

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal displays PRINTING while it prints the report. When the reports are finished printing, the terminal returns to the ERNEX menu. 5. Press Can/Ann to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 183: The Air Miles Rewards Program

    Set the maximum number of rewards per transaction. Set the Rewards Totals Reset time of day. Enable the Enter Reference Number prompt. Configure the Bonus Offers if you intend to offer them. Configure the Tax setup. Moneris Mobile 8200 Operating Manual...

  • Page 184: The Air Miles Rewards Setup Menu

    Centre. The Air Miles Rewards configuration menu (see REWARD PROGRAM below) contains a list of parameters that can be enabled and configured on the Mobile 8200 terminal. IMPORTANT: The Air Miles Rewards program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.

  • Page 185: Planning The Rewards Program Configuration

    Before configuring an Air Miles Rewards program on your terminal, you will need to decide which parameters to use in creating your formula and what values those parameters will have. The parameters are: • Calculator and Factor values • Incentive parameters • Maximum Rewards value Moneris Mobile 8200 Operating Manual...

  • Page 186: Rewards Program Planning Worksheet

    Enable Enter Reference Number prompt (circle one): YES or NO Step 4. Configure the Bonus Offers: Number: ________ Description: _________________________ Reward Type (circle one): MULTIPLIER or POINTS If MULTIPLIER selected: Value: _____________ Multiplier Type (circle one): BASE POINTS or BONUS OFFERS Moneris Mobile 8200 Operating Manual...

  • Page 187: Reward Program Components - Calculator And Factor Values

    PURCHASE ÷ CALC 1 = REWARDS $10.00 ÷ $2.00 = 5 Description: Calculator 1 is applied to all sales of $2.00 or more, so the cardholder will receive 5 rewards miles for their $10.00 purchase. Example 2 Moneris Mobile 8200 Operating Manual...
  • Page 188 Example 4 Values: CALC 1 = $2.00 FACTOR 1 = 52 CALC 2 = $1.00 FACTOR 2 = 98 PURCHASE = $300.00 REWARDS 1 = 150 MAX PURCHASE 1 = $104.00 MAX REWARDS 1 = 52 Moneris Mobile 8200 Operating Manual...

  • Page 189: Reward Program Components - Bonus Offer Values

    3. As a multiplier applied to other Bonus Offers - If a cardholder qualifies for a Bonus Offer, the miles from that Bonus Offer may be eligible for the application of an additional multiplier value. See Example Moneris Mobile 8200 Operating Manual...
  • Page 190 The cardholder was awarded 115 miles for their Purchase and has qualified for the Bonus Offer. The miles for the purchase are multiplied by the Bonus Offer value of 1.5 for a grand total of 172 rewards miles. Example 3 Values: Moneris Mobile 8200 Operating Manual...

  • Page 191: Reward Program Components - Incentive Values

    Total Incentive Rewards. Description: The cardholder is awarded 115 miles for their purchase. This number of miles is multiplied by the Incentive value of 1.5 to give the cardholder a rewards total of 172 miles. Moneris Mobile 8200 Operating Manual...

  • Page 192: Order Of Calculation

    Incentive Rewards. If Incentive Value >1.00 and at least one Points Bonus Offer is configured then calculate the sum of Total Incentive Rewards + Total Points Bonus Offer Rewards. 7.3.8 Rewards Calculation Table Value Definition Moneris Mobile 8200 Operating Manual...
  • Page 193 Multiplier Value x (Points Bonus Offer #N Rewards Rewards) (MBO#N) Total Multiplier Bonus Offer MBO#1 + ... + MBO#N Rewards Total Bonus Offer Rewards (Total Points Bonus Offer Rewards) + (Total Multiplier Bonus Offer Rewards) Moneris Mobile 8200 Operating Manual...

  • Page 194: Enable The Rewards Program

    Reward Purchases and the REWARD REFUND program selection prompt will appear during Reward Refund transactions. 7.3.11 Configure the Calculator and Factor Values Refer to your Rewards Program Planning worksheet for the values to key in for each parameter. Moneris Mobile 8200 Operating Manual...

  • Page 195: Configure The Incentive Values

    The configuration steps are the same for both the RETAIL and the WHOLESALE program types. The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. From the REWARD PROGRAM menu: Moneris Mobile 8200 Operating Manual...

  • Page 196: Configure The Maximum Rewards Allowed

    The configuration steps are the same for both the RETAIL and the WHOLESALE program types. The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. Moneris Mobile 8200 Operating Manual...

  • Page 197: Set The Rewards Totals Reset Time Of Day

    The REWRD CFG-RETAIL menu appears. b. Scroll down to REFERENCE NO, and press OK. The REFERENCE NUMBER? selection screen appears. i. To display the ENTER REFERENCE NUMBER entry screen during Reward transactions, press F1 to select YES. Moneris Mobile 8200 Operating Manual...

  • Page 198: Configure The Bonus Offers

    Key in the value of the multiplier (min. 1.00, max. 99.99), and press OK. The Bonus Offer Setup menu re-appears. i. Scroll down to MULTIPLR TYPE, and press OK. The MULTIPLIER TYPE menu appears. Moneris Mobile 8200 Operating Manual...
  • Page 199 Scroll down to BONUS END DATE, and press OK. The BONUS OFFR END DATE entry screen appears. p. Key in the last date the bonus offers will be available (YYYYMMDD), and press OK. The Bonus Offer Setup menu re-appears. Moneris Mobile 8200 Operating Manual...

  • Page 200: Configure The Tax Type

    2. Key in the number of minutes the terminal must wait before attempting an automatic SAF Upload transaction, and press OK. (min. 1 minute, max. 15 minutes, default is 5 minutes) The REWARD PROGRAM menu re-appears. Moneris Mobile 8200 Operating Manual...

  • Page 201: Air Miles Transactions

    Bonus Offers, you must select those Bonus Offers in order to calculate the correct number of miles to be added to the cardholder's account. Moneris Mobile 8200 Operating Manual...

  • Page 202: Applying The Incentive To An Air Miles Rewards Purchase

    2. Scroll down to REWARDS, and press OK. The REWARD MENU appears. 3. Scroll down to REFUND, and press OK. The SWIPE ADMIN CARD prompt appears. 4. Swipe your MONERIS POS Admin card. If the ENTER CLERK ID entry screen appears instead, refer to the "Entering the Clerk ID"...

  • Page 203: Add Bonus Offers During A Rewards Refund

    14 characters of the bonus offer name (e.g. if bonus offer 001 is named "June and July Offer" then the receipt will display "001 JUNE AND JULY " and the Bonus Offer number to be entered here is 001). The POINTS REFUNDED entry screen appears. Moneris Mobile 8200 Operating Manual...

  • Page 204: Air Miles Admin Transactions

    7.5 Air Miles Admin Transactions 7.5.1 Completing Air Miles Reward Transactions Air Miles transactions are not complete until they have been uploaded to the Moneris Host for processing. The terminal automatically connects to the Moneris Host to upload and complete the transactions in the Reward SAF Log (refer to the "Printing the Air Miles Rewards SAF List"...

  • Page 205: Saf Log Status Icons

    7.5.4 Deleting a transaction from the Air Miles Rewards SAF List If an Air Miles Rewards transactions does not need to be sent to the Moneris Host for completion, e.g. if you wish to cancel the transaction before it is completed, you can delete the transaction from the Air Miles Rewards SAF Log in order to ensure that it is not completed accidentally.

  • Page 206: Printing An Air Miles Rewards Totals Report

    (i.e. you simply press OK as each criteria appears), all transactions in the terminal memory are listed. IMPORTANT: The POS Admin card is required if you wish to print unmasked Card numbers on this report. Criteria are: • Date of Transaction • Card Number Moneris Mobile 8200 Operating Manual...

  • Page 207: Printing An Air Miles Rewards Configuration List

    • Factor values • Incentive values, descriptions and dates • Tax settings • Bonus Offer parameters From the READY screen or the TERMINAL SETUP REQUIRED prompt: 1. Press the Admin key. The MAIN MENU appears. Moneris Mobile 8200 Operating Manual...

  • Page 208: Printing An Air Miles Rewards Help List

    3. Scroll down to REPRINT, and press OK. A duplicate of the most recently printed Rewards receipt is printed. The terminal returns to the REWARD MENU. 4. Press Can/Ann to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 209: Admin Transactions

    The ADMIN FUNCS menu appears. 3. Press OK to select LOGON. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 4. The terminal communicates with the Moneris Host. 5. The READY screen appears. The terminal is now ready to process transactions.
  • Page 210 The LANGUAGE PREF menu appears. 11. Scroll down to select the applicant's Preferred Language, and press OK. PROCESSING is displayed on the terminal as it communicates with the Moneris Host. The Merchant copy of the receipt is printed. Moneris Mobile 8200 Operating Manual...

  • Page 211: Training Mode

    8.4 Training Mode 8.4.1 Training Mode Training mode allows you and your employees to practise operating the Moneris Mobile 8200 terminal without affecting your terminal total amounts, your financial accounts, and your customers’ accounts. Note: Once you enter Training mode you can not change the terminal language. If you wish...

  • Page 212: Reporting Functions

    Gift Card Transactions Loyalty card Combo Card Transactions Transactions Purchase using Gift Card Purchase (awards points) Purchase Refund using Gift Card Refund (removes points) Refund Activate/Reload Gift Card Redemption (uses points) Pre-Authorization Deactivate Gift Card Moneris Mobile 8200 Operating Manual...

  • Page 213: Ernex Reports

    All transactions performed on the terminal will now be in Training mode until you exit Training mode. All financial training transactions will be approved and stored in the terminal’s memory in Training Totals. Moneris Mobile 8200 Operating Manual...

  • Page 214: Exiting Training Mode

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. IMPORTANT: All transactions performed on the terminal will now be in normal mode. They WILL affect your terminal totals, your financial accounts, and your customers’ accounts. Moneris Mobile 8200 Operating Manual...

  • Page 215: Reports

    The MULT CLERKS(00 PEND) prompt appears. 5. Scroll down to ALL CLERKS, and press OK. The terminal communicates with the Moneris Host then prints: a. The CLERK SUBTOTALS report for each Clerk ID b. The OVERALL TOTALS report for all Clerk IDs.

  • Page 216: Clerk Subtotals Report For A Group Of Clerks

    "Entering alphabetic characters and punctuation".) Note: You must enter the Clerk ID even if the Default Clerk ID feature has been enabled. The terminal communicates with the Moneris Host then prints the CLERK SUBTOTALS report and returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after...

  • Page 217: Emv Parameters List

    3. Scroll down to EMV PARMS LIST, and press OK. The EMV PARMS LIST screen appears. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal prints out the EMV parameters list and then returns to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 218: Current Batch Totals Report

    The terminal finishes printing the report and returns to the READY screen. 9.5 Deposit Totals Inquiry The Deposit Totals Inquiry report provides transaction type totals by card type from the Moneris Host and grand totals by transaction type. From the READY screen: 1.

  • Page 219: Tip Totals Report

    ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID" procedure. 4. The terminal communicates with the Moneris Host. 5. The report prints and the terminal returns to the READY screen. 9.6 Tip Totals report This function prints a summary of all Tip amounts entered for Purchase and Pre-Auth Advice transactions stored in the current batch.

  • Page 220: Printing A Help List

    PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after a Financial Report" procedure. 9.8 Merchant Subtotals Report This function prints the merchant totals for the current batch from the Moneris Host. From the READY screen: 1. Press the Admin key.
  • Page 221 The BATCH NUMBER entry screen appears. Simply press OK. • To print the report for a specific Batch number, press F3 (BATCH). The BATCH NUMBER entry screen appears. Key in the batch number and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 222: Delete A Pre-Authorization Using Transaction Inquiry

    D. Press F1 (NEXT). The DELETE PRE-AUTH? screen appears. DELETE PRE-AUTH? CCCCCCCCCCC MMDD TT $999,999.99 NEXT DELETE E. Confirm that this is the correct transaction then press F3 (DELETE) to remove it from the terminal memory. Moneris Mobile 8200 Operating Manual...

  • Page 223: Private Label Transactions On Reports

    "Entering the Clerk ID" procedure. 5. Select the sorting method for the report: Press F1 to print the transactions that occur on a specific date. Press F3 to print the transactions that occur in a specific batch. Moneris Mobile 8200 Operating Manual...

  • Page 224: Transaction Inquiry Report

    3. Scroll down and select TRANS INQUIRY. The SWIPE ADMIN CARD prompt appears. 4. To print complete Card numbers on the report, swipe the POS Admin card OR To print masked Card numbers on the report, simply press OK. Moneris Mobile 8200 Operating Manual...

  • Page 225: Printing A Transaction Inquiry Report

    B. The terminal displays PRINTING while the report is printed. If the PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after a Financial Report" procedure. The terminal returns to the READY prompt. Moneris Mobile 8200 Operating Manual...

  • Page 226: Transaction Inquiry - Reprinting The Merchant Receipt Copy

    Trans Inquiry menu. To select another transaction to reprint, scroll through the list until the transaction is highlighted then press OK. To return to the READY screen, press Can/Ann repeatedly. Moneris Mobile 8200 Operating Manual...

  • Page 227: End-Of-Day Procedure

    If the Air Miles Rewards program is enabled on your terminal, reward transactions are saved on the terminal then forwarded to the Moneris Host in small groups. You do not need to process an administrative transaction in order to close Air Miles transactions. It is recommended, however, that you check at the end of the day to ensure all Air Miles Rewards transactions have been forwarded to the Moneris Host.

  • Page 228: Multi-Terminal Reports

    If the totals do not match, contact the Moneris Merchant Service Centre the next business day for reconciliation assistance. 5. The terminal communicates with the Moneris Host again, finishes printing the report, and returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing an Ernex Report after...

  • Page 229: Multi-Terminal Report For One Or More Terminals By Name

    The MULT TERM menu appears. 6. Scroll down to ALL TERMINALS, and press OK. The terminal communicates with the Moneris Host then, if the Deposit Totals report was requested in step 5, displays PRINTING while it prints the report and returns to the READY screen.

  • Page 230: Multi-Terminal Report For One Or More Groups Of Terminals

    10.2.3 Multi-Terminal Report for One or More Groups of Terminals This function does not compare totals stored in the terminal memory to totals stored on the Moneris Host. Therefore, ensure your receipts balance to the total of the Deposit Totals report (selected in step 5) or print a stored Transactions List report on each of the terminals selected.

  • Page 231: Troubleshooting

    Assistance can be accessed in a number of ways. You can: • refer to other Moneris Mobile 8200 documentation • call the Moneris Merchant Contact Centre 11.1 Additional Documentation To download a copy of the Moneris Mobile 8200 Quick Reference Guide: • go to: www.moneris.com/merchant/qrguides/ • and select "Mobile 8200"...

  • Page 232: Error Messages On The 8200 Terminal

    " IMPORTANT: If you are using PUBLIC IP communication, you may need to contact your ISP for assistance before contacting Moneris. Check the Error Message resolution to determine if this is the case. All error messages are listed in alphabetical order (regardless of their cause).
  • Page 233 - Ask the cardholder to return the terminal. - Press OK to display the merchant prompts. - The REFUND LIMIT EXCEEDED prompt appears. APP CA06 Contact the Moneris Merchant Service Centre assistance. ASSERT Contact the Moneris Merchant Service Centre assistance. Authenticate xxx...Failed! xxx = the application name or "OS"...
  • Page 234 - For a keyed in credit Card number or a debit card: cancel the transaction and request another form of payment. - For a private label card: cancel the transaction. Direct the cardholder to report the problem to their card Moneris Mobile 8200 Operating Manual...
  • Page 235 Press OK. The terminal will attempt to use dial backup to process the transaction. If dial backup is not available: - Press OK. The READY prompt appears. - Request an alternate form of payment. Contact the Moneris Merchant Service Centre assistance. CF00 IDLE Contact the Moneris Merchant Service Centre assistance.
  • Page 236 - Press OK again to return to the READY screen. - Process a Purchase using the chip card - request another credit card and retry the Pre- Authorization. CHIP TYPE The chip on the chip card cannot be used on this terminal. NOT SUPPORTED Moneris Mobile 8200 Operating Manual...
  • Page 237 Ernex Communication Test failed. PROBLEM WITH Press OK to return to the READY screen. ERNEX Contact the Moneris Merchant Service Centre assistance. CUSTOMER - A chip card was swiped on the Magnetic Stripe Card INSERT CARD Reader instead of inserted into the chip card reader.
  • Page 238 - If a chip card was used in the transaction, remove the chip card. - Any receipts finish printing with CANCELLED on them. - The READY screen appears. ETHERNET COMMS The terminal was unable to communicate with the Moneris ERROR-DIAL USED Host over the Ethernet connection and dial backup was used PRESS OK to process the transaction.
  • Page 239 Magnetic Stripe Card reader continue. HOST CONNECTION The terminal has attempted to connect to the Moneris Host FAILED via a dial line and has failed. The terminal will display this message for 3 seconds then return to the previous prompt.
  • Page 240 There has been a terminal, host or communication problem FAILED, CONTACT during the Initialization. SERVICE CENTRE Press OK to return to the READY screen. Contact the Moneris Merchant Service Centre assistance. INITIALIZATION The Merchant ID entered during the Initialization was not FAILED, MERCHANT correct.
  • Page 241 PRESS OK - Record the 3-digit number that appears where the ### is in this example. - Press OK to return to the READY screen. Contact the Moneris Merchant Service Centre assistance. INIT REQ'D The Moneris Host is requesting a...
  • Page 242 Comms Base 1 to allow the terminal to communicate with Comms Base 1. MAC FAILURE The terminal was unable to initialize to the Moneris Host. PRESS OK Press OK. The terminal may automatically attempt another initialization or may simply return to the READY screen.
  • Page 243 Troubleshooting Check the ID, and re-enter it when the prompt re-appears. If the Merchant ID was entered correctly and the message re-appears, contact the Moneris Merchant Service Centre for assistance. MISMATCHED During a swiped credit card transaction, the digits entered...
  • Page 244 The transaction is declined. REMOVE CARD - If the REMOVE CARD message appears under the PIN RETRIES EXCEEDED message, remove the chip card from the chip card reader. - Press Can/Ann. Moneris Mobile 8200 Operating Manual...
  • Page 245 If problem persists, contact the Moneris Merchant Service Centre for assistance. RETRY - SYSTEM The Moneris Host or the Third Party Host was unable to TIME OUT ### process the transaction. Retry the transaction. If the problem persists, contact the Moneris Merchant Service Centre for assistance.
  • Page 246 SYSTEM PROBLEM One or more of the messages sent between the terminal and PLEASE RETRY the Moneris Host are missing data or have incorrect data. Wait for a few minutes then try the transaction again. If the message reappears, contact the Moneris Merchant Service Centre for assistance.
  • Page 247 MasterCard Transaction Data: NOT FOUND No data could be found. Wait until the terminal returns to the ADMIN FUNCS menu. TRANSACTION -Credit Purchase Void; NOT FOUND -Credit Refund Void; -Debit Purchase Void; -Debit Refund Void: Moneris Mobile 8200 Operating Manual...
  • Page 248 VALID VALUES The value for the SAF upload time period was less than 1 or ARE FROM 1 TO greater than 15. 15 MINUTES Check the value and enter a valid value. Moneris Mobile 8200 Operating Manual...

  • Page 249: Hardware Problems

    IMPORTANT: If you are using PUBLIC IP communication, you may need to contact your ISP for assistance before contacting Moneris. Check the Hardware Problem resolution to determine if this is the case. HARDWARE...
  • Page 250 Check the contrast setting and increase or decrease it to work with the dark lighting at the terminal location. Ethernet Contact the Moneris Merchant Service Centre for assistance. communication problems are happening intermittently. The green Power...

  • Page 251: Understanding Declined Messages

    "CANCELLED" is printed on the report, and the batch is NOT closed. Contact the Moneris Merchant Service Centre for assistance. TOTALS NOT If a Close Batch transaction is sent to the Ernex Host when there are...
  • Page 252 If the problem persists, advise the debit cardholder to contact CANCELLED their branch. Request another form of payment. DECLINED The terminal has not been set up on the Moneris Host to process CARD NOT SETUP that card type. Call the Moneris Merchant Contact Centre for assistance.

  • Page 253: Error Messages During Code Authentication

    The message will appear for 2 seconds. It may appear by itself or with one or more of these Code Authentication messages then the SSA menu appears. If any of these error messages appears, contact the Moneris Merchant Service Centre assistance. ERROR DESCRIPTION & ACTION MESSAGE Authenticate xxx = the application name or "OS"...
  • Page 254 Troubleshooting Do NOT touch the keys on the terminal. Do NOT power down the terminal. Contact the Moneris Merchant Service Centre for assistance. CFS xxx has xxx = application name or CFS name no certific info! This message will appear for 2 seconds. It may appear by itself or...

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