Moneris vx810 duet User Manual
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Summary of Contents for Moneris vx810 duet
- Page 1 Using Your Terminal Moneris Vx810 Duet (07/12)
- Page 2 Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...
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Page 3: Table Of Contents
Contents Moneris Vx810 Duet ......Optional devices ....... -
Page 4: Moneris Vx810 Duet
Moneris Vx810 Duet Use this all-in-one POS solution to process transactions at the point of sale (POS). The lightweight Vx810 terminal/PINpad incorporates a display screen and keypad, and connects to the Duet base, which contains the printer and communications hardware. - Page 5 Terminal keys F1 to F4 • Multi-function keys that correspond to the options displayed on the right-hand side of display. Purple keys Function keys that correspond to the icons (if any) displayed on the screen above them: • Arrow key. Is located under the icon.
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Page 6: Optional Devices
Note: The PINpad displays “WELCOME/BONJOUR” while in idle mode. General guidelines for transactions with the PINpad 1. Begin the transaction on the Vx810 Duet terminal. 2. When “Swipe Card:” appears on the terminal, pass the PINpad to the customer for card entry (see Card Entry Options on page 6). - Page 7 Modular contactless reader If an optional modular contactless reader is connected to the Vx810 Duet terminal and your merchant account is configured for it, contactless cards can be tapped on the reader for Purchases and Refunds. However, the amount of the transaction must be equal to or less than the maximum Contactless Dollar Value (CDV).
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Page 8: Card Entry Options
Card entry options Insert: Chip cards 1. Wait for the “Swipe Card:”, “Insert or Swipe Card:” or “Swipe, Tap, or Insert Card:” prompt to appear on the terminal or PINpad. 2. Either you or the customer inserts the card into the device’s chip reader. - Page 9 Wave/Tap: Contactless cards Note: The transaction amount must be equal to or less than the maximum Contactless Dollar Value (see page 5). 1. Wait for the “Swipe, Tap, or Insert Card:” prompt to appear on the terminal or the “Insert or Swipe Card:”...
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Page 10: Transactions
Transactions All instructions in this guide begin at the transactions menu. To access the transactions menu from the DEBIT & CREDIT. To access applications menu, select the transactions menu from any screen in the DEBIT CANC ANNUL & CREDIT application, press the red repeatedly until the transactions menu appears. - Page 11 Pre-Authorization Authorizes a temporary amount when the final purchase amount is unknown (e.g., hotel or car rental). 1. Select Pre Auth then, on the Pre-Auth menu, select Auth. 2. Key in the Pre Auth amount and press the green key then follow the prompts. Refer to the Merchant and Customer prompts tables (see pages 12 and 13).
- Page 12 Refund Credits a customer’s account for a previous purchase. 1. Select Refund. If prompted, key in the manager password and press the green key. 2. Key in the refund amount and press the green key, then follow the prompts. Refer to the Merchant and Customer prompts tables (see pages 12 and 13).
- Page 13 Delete Pre-Auth Deletes a Pre-Authorization before it is completed. 1. Select Auth, then select Del Pre Auth. If manager password prompted, key in the press the green key. 2. Search for the Pre-Authorization transaction: • To search by Sequence number: •...
- Page 14 Auth #: Key in the Voice Authorization Number that you wrote on the paper sales draft when you called the Moneris Merchant Service Centre for voice authorization. Account #: Key in the card number and press the green key.
- Page 15 Reference #: Key in the customer reference number (0 to 16 digits) and press the green key. Promo Code: Key in the six-digit private label promotion code and press the green key. Tear Receipt and Press Tear off the receipt and press the green OK Key key.
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Page 16: Receipts
Receipts Useful codes • The Seq # is found on all receipts. It is the first six of the last seven digits of the Seq # printed on the receipt (e.g. if the Seq # is 0001234560, then key in 123456). •... - Page 17 Reprint a receipt Prints a duplicate Customer Copy of a receipt. Note: For signatureless transactions, only the Customer Copy is printed. To print signatureless transaction details for your records, perform a Transaction Inquiry (see page 16). Note: For debit transactions, if the terminal is set to print the Merchant copy only, the reprint receipt feature prints the Customer copy.
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Page 18: Reporting
To return to the transaction menu, press the red CANC ANNUL key twice. Merchant Sub-totals Report Prints the totals of all transaction types in the current batch on the Moneris host without closing the batch. REPORTS 1. Press the key (first purple key on the right). manager password... - Page 19 Tip Report Prints tip activity for the current batch in the terminal memory. Note: Clerk and Tip processing must be enabled to print this report. REPORTS 1. Press the key (first purple key on the right). If prompted, key in the manager password.
- Page 20 Deposit Totals Report Prints the totals of all transaction types in batches that have been closed on the Moneris host on the date this report is printed. 1. Press the REPORTS key (first purple key on the right). 2. Select Deposit Totals.
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Page 21: Administrative Transactions
3. Key in the and press the green key. The terminal communicates with the Moneris host, displays “Logon Success”, then returns to the transactions menu. Logoff To ensure unauthorized transactions cannot be processed, log off your terminal at the end of each business day. -
Page 22: End-Of-Day Process
Step 2: Confirmation Confirm that the totals on the Batch Totals Report match the totals on the Stored Transactions Report. If they do not match, call Moneris the next business day for reconciliation assistance. System Close If your merchant account is set up for System Close settlement, Moneris automatically settles your transactions for you at the end of each day. -
Page 23: Troubleshooting
If the error message reappears and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call the Moneris Merchant Service Centre at 1-866-319-7450. Error message Solution... - Page 24 INSERT OR SWIPE Contactless Dollar Value (CDV). Insert or swipe the same card or another card. EXC REFUND LIMIT Contact Moneris for a temporary increase in your daily refund limit. Please have the original purchase receipt available for reference. EXPIRED CARD The expiry date on the card has passed.
- Page 25 Completed” receipt is printed. Retry the transaction. If the contactless transaction fails again, request another form of payment and then contact the Moneris Merchant Service Centre to diagnose the problem. OUT OF RANGE The Cashback amount requested exceeds the maximum cashback value set on the terminal.
- Page 26 Open the printer, ensure that a paper roll is inside and that it is properly inserted. Close printer. SETTLE FAILED The connection with the Moneris host was lost during a Batch Close and the settlement was not completed. Try the Batch Close again.
- Page 27 Error Message Solution TRANS NOT You have attempted to perform ALLOWED a transaction that is either not configured on your terminal or not TRANS NOT set up in your merchant account. SUPPORTED Equipment problems Problem Solution Display screen on Check all connections on all cables terminal or PINpad to make sure all are plugged in is blank...
- Page 28 Moneris Solutions. For informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any of...
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