Moneris Mobile 8200 Operating Manual
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Moneris Mobile 8200 Operating Manual

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Moneris Mobile 8200
OPERATING MANUAL
Software Version 7.53
Documentation v1.2.1
Documentation Date: July 4, 2013

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  • Page 1 Moneris Mobile 8200 OPERATING MANUAL Software Version 7.53 Documentation v1.2.1 Documentation Date: July 4, 2013...
  • Page 2 Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this manual in terms of their correctness, accuracy, reliability or otherwise.

  • Page 3: Table Of Contents

    ...........................18 PTIONAL EATURES 2.2.1 Balanced Prompt ..........................19 2.2.2 Cashback .............................19 2.2.3 Cheque Authorization ..........................19 2.2.4 Using a Chip Card on the Mobile 8200....................19 2.2.5 Clerk Subtotalling..........................21 2.2.6 Clerk IDs..............................21 2.2.7 Corporate Cards..........................22 2.2.8 Credit-Only Processing ........................22 2.2.9 Dial Backup Communications for Ethernet ..................22 2.2.10...
  • Page 4 Tip Percentage.............................27 2.2.24 Tip Reporting ............................27 ..........................27 TANDARD ROCEDURES 2.3.1 Powering Up the Mobile 8200......................28 2.3.2 Powering Down the Mobile 8200 ......................28 2.3.3 Attaching the Battery ...........................28 2.3.4 Removing the Battery...........................29 2.3.5 Charging the Battery ...........................29 2.3.6 Battery Charging Status........................30 2.3.7...
  • Page 5 ACKLIGHT ..................81 ONFIGURING ORPORATE URCHASING ARDS ........................82 ONFIGURING RIVATE ABEL ......................82 ONFIGURING ENERAL ARAMETERS ....................87 ONFIGURING NTRY EBIT REDIT 4.7.1 Tip Prompt Formats ..........................88 .......................89 ONFIGURING LERK UBTOTALS 4.8.1 Allow Clerks to Zero Totals .........................89 Moneris Mobile 8200 Operating Manual...
  • Page 6 Cheque Authorization ........................117 5.6.2 Cheque Authorization with a Credit Card ..................117 5.6.3 Cheque Authorization with a Driver's Licence ..................118 5.6.4 Province or State Code ........................119 ..........................119 ECEIPT ROCESSING LOYALTY AND GIFT CARD PROGRAMS ....................121 ........................121 OYALTY ROGRAMS Moneris Mobile 8200 Operating Manual...
  • Page 7 Entering a Dollar Amount Tip - Gift....................144 ......................144 OYALTY RNEX 6.9.1 The ERNEX Menu..........................144 6.9.2 The Loyalty/Gift SETUP Menu ......................145 6.9.3 The Loyalty/Gift VOUCHER HEADER Menu ...................147 6.9.4 The Loyalty/Gift REPORT FUNCTIONS Menu.................148 6.10 .....................149 OYALTY DMIN RANSACTIONS Moneris Mobile 8200 Operating Manual...
  • Page 8 7.2.18 Configure the SAF Upload Time Period....................178 .........................178 ILES RANSACTIONS 7.3.1 Air Miles Rewards - Purchase ......................178 7.3.2 Add Bonus Offers during a Rewards Purchase..................179 7.3.3 Applying the Incentive to an Air Miles Rewards Purchase..............180 Moneris Mobile 8200 Operating Manual...
  • Page 9 9.13 ....................202 RINTING A TORED RANSACTIONS EPORT 9.14 ........................203 RANSACTION NQUIRY EPORT 9.14.1 Printing a Transaction Inquiry Report ....................204 9.14.2 Transaction Inquiry - Reprinting the Merchant Receipt Copy ............205 END-OF-DAY PROCEDURE........................207 10.1 ............................207 LOSE ATCH Moneris Mobile 8200 Operating Manual...
  • Page 10 ELEPHONE SSISTANCE 11.3 ............................213 ERCHANT IRECT 11.4 ............................214 ROUBLESHOOTING 11.5 8200 T ....................214 RROR ESSAGES ON THE ERMINAL 11.6 ..........................233 ARDWARE ROBLEMS 11.7 DECLINED M ....................236 NDERSTANDING ESSAGES 11.8 .................237 RROR ESSAGES DURING UTHENTICATION viii Moneris Mobile 8200 Operating Manual...

  • Page 11: Introduction

    1.3 Learning about the Terminal The Moneris Mobile 8200 terminal is a short-range wireless debit and credit card payment system that connects to the point-of-sale (POS) services provided by Moneris Solutions.

  • Page 12: Caring For The Terminal

    You must use the exact power adaptor and cable provided with the base by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the base and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 13: Features And Procedures

    Tip amount by the cardholder on the terminal for both debit and credit transactions as well as many other features. 2.1 Standard Features These features are available and enabled on all Moneris Mobile 8200 terminals.  Backlight ...

  • Page 14: Communications Status

    Expiry dates are not printed on the report. 2.1.3 Communications Status As the terminal communicates with the Moneris Host through the base, it displays PROCESSING to indicate that the transaction is proceeding correctly. Depending on the type of communication, additional status information is provided...

  • Page 15: The Menu Feature

    If your communication base is using dial communications to communicate with the Moneris Host, the terminal will ask the base to dial the Moneris Host each time you begin a transaction. (The base does not make any noise when it dials.) ...
  • Page 16 PAYMENT processes a private label Payment transaction Note: This item appears only if the terminal is set up on the Moneris Host to process this transaction. CHEQUE AUTH connect to a cheque authorization service and obtain approval based on a...
  • Page 17 Shortcut codes To access the REPORT FUNCS menu from the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to REPORTS, and press OK. The REPORT FUNCS menu appears. Moneris Mobile 8200 Operating Manual...
  • Page 18 The ADMIN FUNCTIONS menu appears. The Configuration Menu The Configuration menu (see CONFIG FUNCTIONS below) contains a list of parameters and programs that can be enabled and configured on the Mobile 8200 terminal. IMPORTANT: A number of these programs require agreements between the merchant and a service provider other than Moneris Solutions.
  • Page 19 Features and Procedures 2 CONFIG Allows you to: FUNCTIONS INITIALIZATION initialize the terminal to the Moneris Host GENERAL PARAMS configure the communications (if not using Dial) and other parameters that affect all transactions, e.g., tip entry and admin card protection...
  • Page 20 Card number is manually entered. PROVINCE CODE set the default Province Code value for Cheque Authorization transactions using a driver's licence MAIL/TEL ORDER identify a credit transaction as a Mail Order or Telephone Order during the transaction Moneris Mobile 8200 Operating Manual...
  • Page 21 SET TIME-OUT Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. SITE TEST Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre.
  • Page 22 DNS SETUP enter the Primary and Secondary DNS addresses PING Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre. CONNECT T-OUT Do NOT use this function unless directed to do so by the Moneris Merchant Service Centre.

  • Page 23: Admin Codes

     Financial transactions Loyalty/Gift transactions Air Miles transactions can be accessed using a 3-digit code.  Other transactions can each be accessed using a 2-digit code:  Reporting Transactions  Administrative Transactions  Configuration Transactions Moneris Mobile 8200 Operating Manual...
  • Page 24 Cheque Authorization Driver's Licence - step 5 of "Cheque Authorization with a Driver's Licence" Credit Card - step 5 of "Cheque Authorization with a Credit Card" Purchase-Void step 4. Refund-Void step 4. Payment-Void step 3. Moneris Mobile 8200 Operating Manual...
  • Page 25 EMV Parameters Report Print Help List Administrative Transactions TRANSACTION CODE Log on Log off Reprint (a receipt or report) MasterCard Transaction Data Language (change between English and French) Backlight Training Private Label Credit Application Power off Moneris Mobile 8200 Operating Manual...
  • Page 26 Enable Ernex (Loyalty/Gift) Disable Ernex (Loyalty/Gift) General Parameters (Loyalty/Gift) Open Batch Totals (Loyalty/Gift) Reprint (Loyalty/Gift) Routing Code (Loyalty/Gift) Help List (Loyalty/Gift) Transaction List (Loyalty/Gift) Ernex Transaction Inquiry (Loyalty/Gift) Tip Totals (Loyalty/Gift) Clerk Subtotal Inquiry (Loyalty/Gift) Moneris Mobile 8200 Operating Manual...

  • Page 27: Stored Transactions

    The oldest transaction is dropped once the terminal memory reaches capacity. If your terminal is replaced, the memory cannot be transferred to the new terminal, and is therefore lost. Moneris recommends printing a list of all transactions on the old terminal before disconnecting it then installing the new terminal.

  • Page 28: Training Mode

    These features may be available on your Mobile 8200 depending on the configuration of your Merchant ID on the Moneris Host. If the feature is available and you wish to use it, you must enable and configure the feature. If you do not wish to use an enabled feature, you can deactivate Contact the Moneris Merchant Service Centre to discuss these options and determine whether changes to your Merchant ID configuration are required in order to enable them.

  • Page 29: Balanced Prompt

    Stored Transactions report match the Moneris Host totals printed on the Current Batch Totals report (printed during the Close Batch). This prompt is used solely for your in-house record keeping and is not reported to the Moneris Host. 2.2.2 Cashback This feature gives your customers the option of withdrawing cash from their debit account when they make a Purchase at your place of business.
  • Page 30 There are five basic steps to performing a transaction with a chip card. 1. Begin the transaction, and follow the prompts. 2. Check for the chip on the credit or debit card every time a cardholder presents a card for payment. Moneris Mobile 8200 Operating Manual...

  • Page 31: Clerk Subtotalling

    For example, Clerk IDs P1, P12 and P134 can be entered as a group with the prefix P1. When performing reports, all Clerk IDs that begin with the characters P1 are reported as Group P1. Moneris Mobile 8200 Operating Manual...

  • Page 32: Corporate Cards

    Note: Some debit chip cards may still be used at a credit-only terminal. Contact the Moneris Merchant Service Centre to determine whether this option meets your business needs. 2.2.9 Dial Backup Communications for Ethernet When Ethernet communication is not available, the terminal will attempt to use dial communications as backup.

  • Page 33: Moto Transactions

     The cardholder signature is not required.  Receipts do not need to be printed; however, Moneris recommends printing the Merchant copy and retaining it for your records. To process MOTO transactions, you must configure your terminal to prompt for MOTO selection.

  • Page 34: Personalized Message On Receipts

    Pre-Authorization transaction rather than a Purchase transaction. This feature must be set at the Moneris Host and is downloaded to your terminal during Initialization. To change it, please contact the Moneris Merchant Service Centre. To use chip cards (credit and some debit) in addition to magnetic stripe credit cards for Pre-...

  • Page 35: Signatureless Transactions: Credit Cards

    To find the maximum SDV for a card and card entry method, print a terminal Configuration Parameters report. (Refer to the "Printing the Configuration Parameters List" procedure.) Locate the CVM LIMITS near the bottom of the report. (A CVM LIMIT of 9999 means there is no maximum limit.) Moneris Mobile 8200 Operating Manual...

  • Page 36: Terminal Names

    Tip amount.  Pre-Authorization transactions  Pre-Auth Advice transactions  Refund transactions  Void transactions Note: Tip entry may also be enabled for gift Purchases if the Moneris Gift program is enabled on your terminal. Moneris Mobile 8200 Operating Manual...

  • Page 37: Tip Line On Pre-Authorization Receipts

    This report prints a summary of all Tip amounts entered for Purchase and Pre- Authorization Advice transactions stored in the current or a previous batch. 2.3 Standard Procedures These procedures are followed for all configurations of the Moneris Mobile 8200 terminal.  Powering up the terminal ...

  • Page 38: Powering Up The Mobile 8200

    2.3.2 Powering Down the Mobile 8200 The Moneris Mobile 8200 handheld terminal does not have an ON/OFF switch. To help reduce battery usage, power down the terminal when you are not using it. To power down (or turn off) the terminal from the READY screen: IMPORTANT: Ensure the terminal is off the base.

  • Page 39: Removing The Battery

    Do not touch the contacts on the battery or the handheld. 2.3.5 Charging the Battery To recharge the battery, it must be placed on a Mobile 8200 base. There are two types of base that can charge the battery: ...

  • Page 40: Battery Charging Status

    Battery almost empty Printing slows down, and the green backlight goes off and cannot be turned on again until a charged battery is attached to the terminal or the terminal is placed on a base. Moneris Mobile 8200 Operating Manual...

  • Page 41: Battery Management Tips

    Features and Procedures 2 2.3.8 Battery Management Tips The Moneris Mobile 8200 handheld terminal uses one of these two battery types: nickel metal hydride ( NiMH) lithium ion (Li-ion) Nickel Metal Hydride ( NiMH) New NiMH batteries are shipped fully charged.

  • Page 42: Changing The Display Language

    (e.g. a VISA Purchase Paper Sales Draft for a Purchase on a VISA card). Ensure that the Card number, issue date, Expiry date, and cardholder name are legible. 2. Print the transaction date and amount on the Paper Sales Draft. Moneris Mobile 8200 Operating Manual...

  • Page 43: Cancelling A Transaction

    Go back to the transaction. 2.3.12 Cancelling a Transaction Note: Once the terminal has begun communicating with the Moneris Host, the transaction can no longer be cancelled. To cancel a transaction : 1.Press the Can/Ann key during any of the merchant prompts.

  • Page 44: The Reprint Function

    4. Press the Can/Ann key to return to the READY screen. Access the ADMIN Menu From the READY screen: 1. Press the Admin key. 2. Scroll down to ADMIN and press OK. The ADMIN FUNCS menu appears. 3. Scroll down to REPRINT, and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 45: Disputed Debit Transactions

    Moneris Merchant Service Centre and state that the call is a Code 10. This will alert the Moneris operator without alarming your customer. The operator will ask you some "Yes/No” questions and then provide instructions. Reasons for calling in a Code 10 include: ...

  • Page 46: Pos Admin Card

    There are a number of factors that affect whether the terminal prompts for a POS Admin card including whether debit cards are processed, how the terminal is set up on the Moneris Host and whether the SWIPE ADMIN CARD prompt has been enabled on the terminal.

  • Page 47: Entering Alphabetic Characters And Punctuation

    6 Admin Admin 5 Admin Admin [space] 1 Admin 9 Admin Admin Admin 6 Admin Admin Admin 8 Admin Admin 0 Admin Admin Admin Admin [period] Note: Use the CORR key to delete single characters. Moneris Mobile 8200 Operating Manual...

  • Page 48: Entering The Clerk Id

    3. Key in the Tip amount (if any) written on the Tip line of the original Pre-Auth receipt, and press The FINAL AMOUNT $#.##-OK? prompt appears (the amount includes the Tip if any). 4. Press OK. Refer back to the Advice transaction. Moneris Mobile 8200 Operating Manual...

  • Page 49: Deleting A Pre-Auth From The Pre-Authorization Advice List

    Even if enabled, the Tip Entry prompt will not appear a MOTO transaction because the cardholder is presumed not to be present and therefore cannot key in an amount. When the terminal prompts you to select either REGULAR or MAIL/TEL, do the following: Moneris Mobile 8200 Operating Manual...

  • Page 50: Enter Reporting Data For Transaction With Purchasing Card

    1. Key in the Tax amount, and press OK, or simply press OK to leave this blank. The ENTER CUSTOMER REFERENCE NUMBER entry screen appears. 2. Key in the Customer Reference number, and press OK, or simply press OK to leave this blank. The terminal communicates with the Moneris Host. Continue the transaction. 2.3.30 Cardholder Prompts When the CUSTOMER PRESS OK TO CONTINUE prompt appears, do the following: 1.
  • Page 51 Selecting Application for Refund or Void transaction: IMPORTANT: Do NOT allow the cardholder to select the application. You must select the application used to perform the original transaction (indicated on the original transaction receipt). When the SELECT <Application name> prompt appears: Moneris Mobile 8200 Operating Manual...
  • Page 52 10 (e.g., $10.00 or $20.00 or displayed amount. $30.00, etc.). Continue following the "Cardholder PURCHASE $#.##-OK? appears. (This Prompts" procedure. includes the Cashback amount.) c. The cardholder presses OK. Continue following the "Cardholder Prompts" procedure. Moneris Mobile 8200 Operating Manual...
  • Page 53 (amount includes the OK % $ prompt b. The cardholder Tip). appears. presses OK. b. The cardholder Continue in the Continue presses OK. "Selecting Percentage or "Cardholder Prompts" Dollar Amount" procedure. Continue procedure. "Cardholder Prompts" procedure. Moneris Mobile 8200 Operating Manual...
  • Page 54 AMOUNT entry screen OK? prompt appears. screen appears. appears. b. The cardholder Continue in the Continue in the presses OK. "Entering a Percentage "Entering a Dollar Tip" procedure. Amount Tip" procedure. Continue "Cardholder Prompts" procedure. Moneris Mobile 8200 Operating Manual...
  • Page 55 OK. The PURCHASE $#.##-OK? prompt The PURCHASE $#.##-OK? prompt appears. appears (amount includes the Tip). b. The cardholder presses OK. b. The cardholder presses OK. Continue the "Cardholder Prompts" Continue the "Cardholder Prompts" procedure. procedure. Moneris Mobile 8200 Operating Manual...
  • Page 56 When the ENTER PIN & OK prompt appears: 1. The cardholder keys in their Personal Identification number (PIN) and presses OK. Note: Please respect the cardholder’s privacy, and encourage them to protect their PIN. 2. Continue following the "Cardholder Prompts" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 57: The Moneris Mobile 8200 Hardware

    3 The Moneris Mobile 8200 Hardware The Moneris Mobile 8200 Terminal and Base The Mobile 8200 is a hand-held wireless terminal that consists of an integrated PINpad, an integrated printer, a magnetic stripe card reader, a chip reader, and a removable, rechargeable battery.

  • Page 58: Selecting The Base Location

     L-Shaped Floor plan  Multi-Level Floor plan 3. After you receive your Mobile 8200 POS system and configure it with the assistance of the Moneris installation team, the Moneris representative may check the range of the base from the spot you selected.

  • Page 59: Do Not Place A Base Near

    3.2.7 Indoor/Outdoor Floor plan If your location has an outdoor area where you wish to use the Mobile 8200 (e.g. a patio), try the base locations indicated below to see which provides the best coverage. Moneris Mobile 8200...

  • Page 60: L-Shaped Floor Plan

    3 The Moneris Mobile 8200 Hardware 3.2.8 L-Shaped Floor plan If the area in which you plan to use the Mobile 8200 in your location is an L-shape, try the base locations indicated below to see which provides the best coverage. 3.2.9 Multi-Level Floor plan If your location has more than one floor, you will need one communications base for each floor.

  • Page 61: Communications Base Id

    The Moneris Mobile 8200 Hardware 3 1. Place the terminal on the communications base to which it is being registered. (The terminal does not have to remain on the base once registration has been completed.) 2. Press the Admin key.

  • Page 62: The Handheld Terminal

     Removable, rechargeable NiMH or Li-ion battery 3.5 The Integrated Printer A thermal printer is integrated into the Moneris Mobile 8200 terminal. It prints black text on white, one-part thermal paper. Note: The maximum paper roll diameter is 2 inches.

  • Page 63: The Display

    The Moneris Mobile 8200 Hardware 3 3.6 The Display The display screen on the terminal displays the merchant and cardholder prompts as well as status and error messages. The Idle screen is displayed when the terminal is not performing any transactions or functions. All transactions and functions begin at the Idle screen.

  • Page 64: The Pre-Auth Ready Screen

    3 The Moneris Mobile 8200 Hardware The Purchase READY screen READY PURCHASE ENTER AMOUNT $0.00 If the READY screen isn't displayed, press the Can/Ann key repeatedly to access it. 3.6.4 The Pre-Auth READY Screen If the default transaction on the terminal is Pre-Auth: The READY screen displays "READY"...

  • Page 65: The Magnetic Stripe Reader

    The Moneris Mobile 8200 Hardware 3 NAME IMAGE ALLOWS YOU TO... select the option above the key (e.g. DEBIT) scroll up through options scroll left and right through text if the text is wider than the display Can/Ann cancel a transaction...

  • Page 66: The Chip Card Reader On The Terminal

    3 The Moneris Mobile 8200 Hardware To swipe a card, the magnetic stripe must be down and facing towards the terminal. Cards can be swiped from the back of the terminal forwards or from the front of the terminal backwards.

  • Page 67: The Battery

    Types 3.10.1 Identifying Battery Types To Identify which type of battery the Moneris Mobile 8200 terminal has been shipped with, locate the battery sticker on the handheld terminal side of the battery. Look for the Li-ion (for lithium ion) or NiMH (for nickel metal hydride) marking.

  • Page 68: The Communications Base

    The communications base connects up to five (5) terminals via wireless communication to the Moneris Host via Ethernet and dial. The base is also be used to charge the terminal. If you have a number of 8200 handheld terminals, they can communicate with the Moneris Host...

  • Page 69: The Charge-Only Base

    (for Dial Communications  3.12 The Charge-Only Base If you have a number of 8200 handheld terminals, they can communicate with the Moneris Host through one communications base, but each terminal will need a charge-only base to charge the battery when the handheld is not in use.

  • Page 70: The Led On The Base

    3 The Moneris Mobile 8200 Hardware Ports on the Charge-Only Base The charge-only base has 5 connection ports on the bottom: EXT LINE Do not use. Do not use. power connection COM2 Do not use. COM3 Do not use. 3.13 The LED on the Base...

  • Page 71: Led States On The Communications Base

    The Moneris Mobile 8200 Hardware 3 3.13.1 LED States on the Communications Base LED STATE Ethernet Communications Dial Communications The communications base is The communications base is powered off. powered off. FLASHING The base is powered on but The base is powered on but cannot...

  • Page 72: The Cables

    IMPORTANT: You must use the exact power adaptor and cable provided with the terminal and base by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and/or base and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.

  • Page 73: Dial Communications Cable

    The Moneris Mobile 8200 Hardware 3 3.14.3 Dial Communications Cable When connected to a telephone wall jack and the LINE port on the communications base, this cable allows the base to use dial communications. To connect the dial communications cable: 1.

  • Page 75: Configuring Your Terminal

    4 Configuring Your Terminal Your Mobile 8200 terminal can be set up to accept and process a variety of cards including debit cards, credit cards with a magnetic stripe, credit cards with a chip, private label cards, corporate ( a.k.a. purchasing) cards, Moneris gift cards and loyalty programs. The terminal can also be set up to process cheque authorizations.
  • Page 76 (ATAs) and digital phone service over IP communications must NOT be used as an alternative to dial communications. Moneris recommends installing a dedicated telephone line for the terminal to ensure transactions are processed quickly and reliably. Sharing the line with another device (e.g. a fax machine) can cause communication problems.
  • Page 77 The DIAL CONFIG menu reappears. 11. Press the Can/Ann key three times to return to the READY screen or the TERMINAL SETUP REQUIRED prompt. The terminal is ready to communicate with the Moneris Host over a dial line. Moneris Mobile 8200 Operating Manual...

  • Page 78: Dial Backup Communications For Ethernet

    Configuring Ethernet Communications Configuring Dynamic Public IP Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with Dynamic addressing, you will need to set up these parameters. Each handheld terminal must have its own unique IP address assigned to it.
  • Page 79 The terminal is ready to communicate with the Moneris Host over the Internet. Configuring Dynamic Private IP Communications If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Dynamic addressing, you will need to set up these parameters.
  • Page 80 Press OK to return to the READY screen. Note: If the RE-INITIALIZATION REQUIRED message appears, you must perform a re-initialization to complete the configuration process. The terminal is ready to communicate with the Moneris Host over the Internet. Moneris Mobile 8200 Operating Manual...
  • Page 81 Communications. Configuring Static Public IP Communications If your terminal will communicate with the Moneris Host over the Internet using Public IP with Static addressing, you will need to set up these parameters. Each handheld terminal must have its own unique IP address assigned to it.
  • Page 82 Scroll to SET TYPE, and press OK. c. Scroll down to PRODUCTION, and press c. Scroll down PUBLIC, and press OK. The ETHERNET SETUP menu reappears. 4. Set up the DNS Addresses a. Scroll down to DNS SETUP, and press OK. Moneris Mobile 8200 Operating Manual...
  • Page 83 The terminal is ready to communicate with the Moneris Host over the Internet. Configuring Static Private IP Communications If your terminal will communicate with the Moneris Host over the Moneris Private IP Network with Static addressing, you will need to set up these parameters.
  • Page 84 Scroll to SET REGION, and press OK. The ETHERNET SETUP menu reappears. e. Scroll to the region your terminal is located in, and press OK. f. Press the Can/Ann key. The ETHERNET SETUP menu reappears. Moneris Mobile 8200 Operating Manual...

  • Page 85: Configuring The Receipt Format

    The terminal is ready to communicate with the Moneris Host over the Internet. As the terminal communicates with the Moneris Host through the base, it displays PROCESSING to indicate that the transaction is proceeding correctly. Depending on the type of communication,...
  • Page 86 To enable masking of the Card number on the Merchant copy of the receipt: IMPORTANT: Masking is enabled by default (i.e., set to YES). DO NOT change this setting. a. Scroll down to CARD MASKING-M, and press OK. The MERCHANT RECEIPT CARD MASKING? prompt appears. Moneris Mobile 8200 Operating Manual...

  • Page 87: Select Number Of Receipts Printed For A Transaction

    Note: Merchant copy printing is enabled by default (i.e., set to YES). Moneris recommends that you do not change this setting. a. Scroll down to RCPT LIMIT-M, and press OK. The MERCHANT RECEIPT BELOW FLOOR LMT? prompt appears. b. Press the F3 key (NO).

  • Page 88: Select And Edit The Trailer Message For Cardholder Receipts

    1. Scroll down to the format you wish to apply to all lines of the message (BOLD, DOUBLE HEIGHT or DOUBLE WIDTH) and press OK. 2. Press the F1 key to apply the format. D. Press the Can/Ann key four times to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 89: Reset The Trailer Message To The Original Text

    THANK YOU FOR SHOPPING AT XXXXXX 2 SPECIAL SPECIAL OFFER ON YOUR NEXT VISIT PRESENT THIS RECEIPT AND RECEIVE A 10 PERCENT DISCOUNT 3 XXXXXX XXXXXX KEEP THIS RECEIPT FOR A REFUND WITHIN 14 DAYS Moneris Mobile 8200 Operating Manual...
  • Page 90 CONSERVEZ CE RELEVE. 4 MOTHERS LA FETE DES MERES APPROCHE. RESERVEZ TOUT DE SUITE. APPELEZ AU XXX XXX XXXX 5 BACK TO OFFER POUR LA RENTREE SAC A DOS GRATUIT AU PROCHAIN ACHAT, PRESENTEZ CE RELEVE. Moneris Mobile 8200 Operating Manual...

  • Page 91: Disabling The Backlight

    6. Scroll down to SALES TAX TYPE, and press OK. The SALES TAX TYPE menu appears. 7. Scroll to the combination of taxes that you are required to charge, and press OK. The PURCHASING CRD menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 92: Configuring Private Label

    The terminal does not require additional configuration in order to process private label credit cards. However, before using private label cards you must:  contact Moneris to obtain a list of private label card issuers.  contact the private label card issuer and arrange for service from them.
  • Page 93 The ENABLE CASH BACK? prompt appears. b. Press the F1 key (YES) to have the CASH BACK? prompt appear. Press the F3 key (NO) to disable the CASH BACK? prompt. The GENERAL PARAMETERS menu reappears. Moneris Mobile 8200 Operating Manual...
  • Page 94 The Default amount is 30; the amount can be from 30 to 990. Note: The amount displayed is in dollars (cent values cannot be entered: e.g., 300 = $300.00.) 2. Select VALUE (press the F3 key). Moneris Mobile 8200 Operating Manual...
  • Page 95 Press the F1 key (YES) to have the Take Imprint prompt appear. Press the F3 key (NO) to skip the Take Imprint prompt. The GENERAL PARAMETERS menu reappears. To set the default Province Code value for Cheque Authorization transactions using a driver's licence: Moneris Mobile 8200 Operating Manual...
  • Page 96 Press the F3 key (NO) to have the Admin card prompt appear only for those transactions that are required by Moneris. The GENERAL PARAMETERS menu reappears. Moneris Mobile 8200 Operating Manual...

  • Page 97: Configuring Tip Entry - Debit/Credit

    To see how Tip Entry formats affect debit/credit prompting, refer to the "Tip Prompt Formats" table. The TIP ENTRY menu appears. c. Continue at step 6. 6. Press the Can/Ann key repeatedly to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 98: Tip Prompt Formats

    Note: If the Tip percentage parameter is set to zero, the cardholder will automatically be prompted to choose to enter their own Tip either as a percentage value or a dollar amount. Moneris Mobile 8200 Operating Manual...

  • Page 99: Configuring Clerk Subtotals

    Clerk Subtotals must be cleared manually (by performing a Clerk Subtotals Report) on a regular basis (weekly is recommended). If not, the Moneris Host will automatically clear the totals when the number of transactions for a card type within a Clerk ID reaches 10,000. Add Clerk IDs.

  • Page 100: Adding Clerk Ids (Including The Default Clerk Id)

    When all the Clerk IDs have been added: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to add the Clerk IDs to the Host then returns to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 101: Removing Clerk Ids

    Clerk IDs from the Host. When all the Clerk IDs have been removed: 6. Scroll down to FINISHED, and press OK. The terminal communicates with the Moneris Host to remove the Clerk IDs from the Host then returns to the READY screen. 4.8.5...

  • Page 102: Enabling The Clerk Id Prompt

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 4. Key in the Clerk ID to be used as the default, and press OK. (Refer to "Entering alphabetic characters and punctuation".) The READY screen reappears. Moneris Mobile 8200 Operating Manual...

  • Page 103: Identifying The Clerk Id Location

    YES. - use only the Close Batch transaction to close the batch on this terminal, press the F3 key to select The terminal communicates with the Moneris Host then returns to the READY screen. 4.9.2 Disabling Multi-terminal Reporting Follow steps 1 through 5 above.

  • Page 104: Changing The Terminal Name

    4. Press the F3 key to select NO. The terminal communicates with the Moneris Host then returns to the READY screen. The terminal name has now been removed from the Moneris Host and the terminal can no longer be closed using the Multi-terminal Report function.

  • Page 105: Configuring Cheque Authorization

    Host. If you are setting up your terminal for the first time, follow the First Initialization instructions below. From time to time, the Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to your terminal or your merchant account. Follow the Re-initialization instructions below.

  • Page 106: Re-Initialization

    4 Configuring Your Terminal 4.11.2 Re-initialization The Moneris Merchant Service Centre may ask you to re-initialize your terminal from time to time. From the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Scroll down to CONFIGURATION, and press OK.

  • Page 107: Financial Transactions

    A debit Refund transaction moves funds from your business account to the debit cardholder's chequing or savings account. The Moneris Mobile 8200 point-of-sale terminal can process a variety of financial transactions on cards including debit cards, magnetic stripe credit cards, chip cards, private label credit cards and purchasing/corporate cards.

  • Page 108: Debit Transactions

    When the SWIPE OR INSERT CARD prompt displays , you or the customer insert the card into the terminal chip reader. (For more information about using chip cards, refer to "Using a Chip Cards on the Mobile 8200 .") To use...

  • Page 109: Flows In V 6. Xx And Above

    "Entering the Clerk ID" procedure. If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The SWIPE OR INSERT CARD prompt appears. 2. Enter the card on the terminal: Moneris Mobile 8200 Operating Manual...
  • Page 110 Note: If REMOVE CARD appears in any message, you or the cardholder must remove the card from the chip reader. APPROVED ###### OBTAIN SIGNATURE APPROVED ###### REMOVE CARD APPROVED ###### GIVE CUST COPY APPROVED ###### Moneris Mobile 8200 Operating Manual...

  • Page 111: Purchase-Void

    ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID" procedure. If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The SWIPE OR INSERT CARD prompt appears. Moneris Mobile 8200 Operating Manual...
  • Page 112 8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear : ENTER PROMO CODE appears, refer to the "Entering the Promo Code" procedure. ENTER INVOICE NO appears, refer to the "Entering the Invoice Number" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 113: Refund

    ( XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears depending on the Card Entry method or Payment type: If APPROVED ###### MERCHANT COPY appears, press OK.
  • Page 114 ( XXX is the tax type, e.g. GST) , refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears depending on the Card Entry method or Payment type:...

  • Page 115: Refund-Void

    ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID" procedure. If the ENTER INVOICE NO entry screen appears, refer to the "Entering the Invoice Number" procedure. The SWIPE OR INSERT CARD prompt appears. Moneris Mobile 8200 Operating Manual...
  • Page 116 8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear : ENTER PROMO CODE appears, refer to the "Entering the Promo Code" procedure. ENTER INVOICE NO appears, refer to the "Entering the Invoice Number" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 117: Pre-Authorizations And Completions (Advices)

    ( XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. 9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears depending on the Card Entry method or Payment type: If APPROVED ###### OBTAIN SIGNATURE appears, press OK.
  • Page 118 6. The prompt listed below may appear: If the CUSTOMER PRESS OK TO CONTINUE prompt appears, refer to the “Cardholder Prompts” procedure. 7. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear : Moneris Mobile 8200 Operating Manual...
  • Page 119 "Entering the Invoice Number" procedure. 8. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears depending on the Card Entry method: If APPROVED ###### OBTAIN SIGNATURE appears, press OK. A receipt prints.
  • Page 120 "Entering the Invoice Number" procedure. 5. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears depending on the Card Entry method: If APPROVED ###### OBTAIN SIGNATURE appears, press OK. A receipt prints.
  • Page 121 "Entering the Invoice Number" procedure. MAIL/TEL options appear , refer to the "Transaction with MOTO Enabled" procedure. If the ENTER PROMO CODE entry screen appears, refer to the "Entering the Promo Code" procedure. Moneris Mobile 8200 Operating Manual...
  • Page 122 ( XXX is the tax type, e.g. GST), refer to the "Entering Reporting Data for Transaction with Purchasing Card" procedure. The terminal communicates with the Moneris Host. 9. When APPROVED ###### MERCHANT COPY appears, press OK. Process receipts.
  • Page 123 (automatically enters a procedure. c. Wait while the $0.00) amount, and press terminal communicates with the Moneris Host. c. Wait while the terminal d. Continue at step 10. communicates with the Moneris Host. d. Continue at step 10. 10. When APPROVED ###### MERCHANT COPY appears, press OK.

  • Page 124: Manually Processing Transactions

    5.5.7 Manually Processing Transactions UNDER Floor Limit If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually. Note: In order to process credit (and some debit chip) Purchases and Refunds manually you must have a Paper Sales Draft for the card type (e.g.

  • Page 125: Manually Processing Transactions Over Floor Limit

    Draft, and retain the two copies for your records. 5.5.8 Manually Processing Transactions OVER Floor Limit If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually. Note: In order to process credit (and some debit chip) Purchases manually you must have a paper Sales Draft for the card type (e.g.
  • Page 126 3. Scroll up (it's faster) to VOID-PAYMENT, and press OK. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The ENTER AMOUNT entry screen appears. 4. Key in the amount of the original Payment, and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 127: Cheque Authorization Transactions

    From the READY screen: 1. Press the Admin key. The MAIN MENU appears. 2. Press OK to select TRANSACTIONS. The TRANSACTIONS menu appears. 3. Scroll down to CHEQUE AUTH, and press OK. The CHEQUE AUTHORIZATION menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 128: Cheque Authorization With A Driver's Licence

    Key in the Expiry date, and b. Continue below. press OK. c. Continue below. The terminal communicates with the Moneris Host. 7. Record the APPROVED number on the back of the cheque. Note: A receipt is NOT printed for Cheque Authorizations.

  • Page 129: Province Or State Code

    Financial Transactions 5 8. Key in the Birth date found on the driver's licence, and press OK. The terminal communicates with the Moneris Host. 9. Record the APPROVED number on the back of the cheque. Note: A receipt is NOT printed for Cheque Authorizations.
  • Page 130 If the P-A ADVICE LIST menu re-appears , complete or cancel another Pre-Auth, or press the Can/Ann key to return to the READY screen. If TRANSACTION NOT FOUND appears , press OK to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 131: Loyalty And Gift Card Programs

    If you wish to define a default the Tip Percentage, configure the loyalty/gift Percentage parameter. 6.2 The Moneris Gift Card Program The Moneris Gift Card program allows you to offer your customers stored-value gift cards for pre- defined dollar values as well as variable-value cards and reloadable cards. Gift Card Transactions ...

  • Page 132: Configuring Tip Entry For Gift

    The SETUP menu appears. 4. Scroll up to TIP PERCENTAGE, and press OK. The ENTER TIP PERCENTAGE entry screen appears. Note: To see how defining the gift Tip Percentage affects prompting, refer to the "Gift Tip Prompt Formats" Moneris Mobile 8200 Operating Manual...

  • Page 133: Gift Tip Prompt Formats

    6.5 Gift Card Transactions 6.5.1 Activate a Gift Card This transaction activates a Moneris gift card and allows the card to be used as payment for Purchases. IMPORTANT: To control usage of new gift cards, activate them ONLY at the time they are purchased (e.g., do not activate a batch of cards ahead of...

  • Page 134: Deactivate A Gift Card

    1. Press the Admin key . The MAIN MENU appears. 2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. 3. Scroll down to DEACTIVATE, and press OK. The SWIPE OR ENTER CARD prompt appears. Moneris Mobile 8200 Operating Manual...

  • Page 135: Gift Card Purchase

    7. Press the Can/Ann key to return to the READY screen. 6.5.3 Gift Card Purchase Use this transaction when a Moneris gift card is presented as payment. If the Purchase amount is greater than the value on the card, the terminal may prompt for payment of the outstanding amount.

  • Page 136: Gift Card Refund

    Gift Card Refund Note: Not all Moneris Gift programs process gift Refunds. If a Purchase using a Moneris gift card as payment was processed incorrectly, use this transaction to return the value of the Purchase back on to the card. Note: You must have the original gift Purchase receipt available in order to perform this transaction.

  • Page 137: The Moneris Loyalty Program

    Combo Card Transactions Combo Cards act as both a credit card and a Moneris loyalty card. When a Combo Card is used to perform one of the credit transactions listed below, the terminal asks if you wish to award the points to the combo card or another loyalty card and automatically begins the loyalty transaction once the credit transaction is complete.

  • Page 138: Loyalty Transactions

    If you pressed the F3 key (NO), and "Approved" appears: a. Press OK . The Merchant copy prints, which you retain. b. Press OK . The Cardholder copy prints, which you retain. c. Press the Can/Ann key to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 139: Deactivate A Loyalty Card

    OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") , refer to the "Entering Optional Information" procedure. If the "Bonus Code PRESS OK" prompt appears , refer to the "Entering the Bonus Code" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 140: Loyalty Card Purchase

    "Tracking Code PRESS OK") , refer to the "Entering Optional Information" procedure. If the "Bonus Code PRESS OK" prompt appears , refer to the "Entering the Bonus Code" procedure. One of the following Benefit prompts/entry screens may appear depending on your loyalty program's configuration: Moneris Mobile 8200 Operating Manual...

  • Page 141: Starting A Loyalty Card Transaction From A Pre-Authorization Transaction

    To key in different data for the loyalty transaction, press the F3 key to select NO. If the APPLY TO ########## PRESS OK prompt appears, press OK to apply points to the Card number (########) displayed. Moneris Mobile 8200 Operating Manual...

  • Page 142: Loyalty Card Refund

    5. Key in the total amount of the Purchase including taxes, and press OK. If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") , refer to the "Entering Optional Information" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 143: Loyalty/Gift Procedures

    - Cardholder Copy of the loyalty/gift receipt, press the F3 key to select CUSTOMER. The PRINTING message appears while a duplicate of the most recently printed receipt is printed. 4. The terminal returns to the ERNEX menu. 5. Press the Can/Ann key to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 144: Starting A Loyalty Card Transaction From A Financial Transaction

    6 Loyalty and Gift Card Programs 6.8.2 Starting a Loyalty Card Transaction from a Financial Transaction The Moneris loyalty application can be started automatically at the end of a financial transaction (debit/credit) as well as through the Ernex menus. When the UPDATE POINTS TO ANOTHER CARD? prompt appears: a.

  • Page 145: Selecting The Balance Due Payment Method

    Press the Can/Ann key to return to d Press OK. the READY screen. The SWIPE OR ENTER CARD prompt appears. e. Continue the transaction in "Gift Card Purchase" at step Moneris Mobile 8200 Operating Manual...

  • Page 146: Entering The Optional Information

    Entering the Optional Information The default text of the optional information prompt is "Info Data PRESS OK"; however, the Moneris/Ernex Host may send a customized prompt (e.g., "Tracking Code PRESS OK" ). If this prompt has been customized, see the Customized Prompt Example below.

  • Page 147: Entering The Benefit Amount

    6.8.7 Entering the Benefit Amount The default text of this optional prompt is ENTER BENEFIT AMOUNT; however, the Moneris/Ernex Host may send a customized prompt .If this prompt has been customized, see the Customized Prompt Example below. 1. When the ENTER BENEFIT AMOUNT entry screen appears:...

  • Page 148: Entering The Number Of Points For A Redemption

    Entering the Number of Points for a Redemption The default text of this optional prompt is ENTER NUMBER OF POINTS, however the Moneris/Ernex Host may send a customized prompt. If this prompt has been customized, see the Customized Prompt Example below.

  • Page 149: Entering The Bonus Code

    To award Bonus points, key in the appropriate Bonus code, and press Auth: To bypass awarding Bonus points, simply press OK without entering a value. Note: Bonus points are awarded when the Pre-Auth is completed Moneris Mobile 8200 Operating Manual...

  • Page 150: Entering The Pre-Tax Amount

    OK. If the Pre-Auth amount has not changed, press OK to award points based on the currently displayed dollar amount (which excludes tax and tip). 3. Continue the transaction procedure. Moneris Mobile 8200 Operating Manual...

  • Page 151: Cardholder Prompts - Gift

    CLERK prompt appears, the 3. When the RETURN TO cardholder returns the terminal CLERK prompt appears, to you. the cardholder returns the Continue the "Cardholder terminal to you. Prompts - Gift" procedure. Continue "Cardholder Prompts - Gift" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 152: Selecting Percentage Or Dollar Amount Tip - Gift

    Dollar Amount Tip - Gift" 3. When the RETURN TO "Entering a Percentage Tip procedure. CLERK prompt appears, the - Gift" procedure. cardholder returns the terminal to you. Continue the "Cardholder Prompts - Gift" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 153: Entering A Percentage Tip- Gift

    3. When the RETURN TO CLERK prompt appears, the cardholder returns prompt appears, the cardholder returns the terminal to you. the terminal to you. Continue the "Cardholder Prompts Continue the "Cardholder Prompts - Gift" procedure. - Gift" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 154: Entering A Dollar Amount Tip - Gift

    The transactions and sub-menus are listed in the order they appear on the menu. ERNEX Function PURCHASE Starts a gift Purchase loyalty Purchase REFUND Starts a gift Refund loyalty Refund REDEMPTION Starts a loyalty card Redemption ACTIVATE/LOAD Starts a gift card Activation/Load loyalty card Activation Moneris Mobile 8200 Operating Manual...

  • Page 155: The Loyalty/Gift Setup Menu

    Mobile 8200 terminal. IMPORTANT: The Loyalty/Gift program requires an additional agreement between the merchant and Moneris Solutions. Please ensure that the necessary agreements are in place before attempting to configure those programs on the terminal.
  • Page 156 To allow the terminal to process debit and credit card transactions, press the F1 key. The SETUP menu reappears. ROUTING CODE Directs the loyalty/gift transactions within the Moneris/Ernex Host. The ENTER ERNEX ROUTING CODE entry screen appears. To accept the default code, press OK.

  • Page 157: The Loyalty/Gift Voucher Header Menu

    To change the text, begin keying in the new text (Refer to "Entering alphabetic characters and punctuation") and press OK. Press the Can/Ann key to return to the loyalty/gift PRINTER CFG menu. Press the Can/Ann key to return to the loyalty/gift SETUP menu. Moneris Mobile 8200 Operating Manual...

  • Page 158: The Loyalty/Gift Report Functions Menu

    Allows you to print: FUNCTIONS CLOSE BATCH close the current loyalty/gift batch on the Moneris/Ernex Host and print a Batch Totals report of all loyalty/gift transactions OPEN BATCH TOT retrieve the gift and loyalty card batch totals by gift and loyalty IDs...

  • Page 159: Loyalty/Gift Admin Transactions

    6.10.1 Loyalty/Gift Card Inquiry Use this transaction to check the value remaining on the card as well as the status (active or deactivated) and the expiry date of a Moneris loyalty or gift card. From the READY screen: 1. Press the Admin key.

  • Page 160: Voiding A Loyalty/Gift Transaction

    If the "Pre-Tax Amount PRESS OK" prompt appears , refer to the "Entering the Pre- Tax Amount" procedure. If the ENTER BENEFIT AMOUNT prompt appears , refer to the "Entering the Benefit Amount" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 161: Loyalty/Gift Close Batch

    From time to time, the Moneris/Ernex Host may ask you to initialize your terminal again if changes have been made to your terminal or your merchant account. Follow the Re-initialization instructions below.
  • Page 162 *, # and , (comma which causes a dialling pause). The terminal begins communicating with the Moneris/Ernex Host. 6. When the initialization to the Moneris/Ernex Host is complete, the ERNEX menu reappears. The CLEAR TERMINAL STORAGE? prompt appears.

  • Page 163: Loyalty/Gift Reports

    When the PRINT ERNEX REPORT? prompt appears: To print the same report for loyalty/gift transactions: Press the F1 key to select YES. The terminal communicates with the Moneris/Ernex Host, prints the report then returns to the READY screen. Note: You may be prompted to enter criteria for the loyalty/gift report.

  • Page 164: Printing A Loyalty/Gift Open Batch Totals Report

    2. Scroll down to ERNEX, and press OK. The ERNEX menu appears. 3. Scroll down to REPORT FUNCS, and press OK. The REPORT FUNCS menu appears. 4. Scroll down to OPEN BATCH TOT, and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 165: Loyalty/Gift Transaction Inquiry Report

    To select all card plans, ensure ALL CARDS is highlighted, and press OK. To select a specific card plan, scroll down the list until the card plan description you wish to select is highlighted, and then press OK. Moneris Mobile 8200 Operating Manual...

  • Page 166: Clerk Subtotalling On Loyalty/Gift Transactions

    The Clerk Inquiry function can be performed for clerk, a group of clerks all clerks on one or more terminals. Totals are calculated according to the Clerk ID entered during a transaction or the default Clerk Moneris Mobile 8200 Operating Manual...

  • Page 167: Loyalty/Gift Clerk Subtotals Report For All Clerks

    The MULT CLERKS(00 PEND) prompt appears. 6. Scroll down to ALL CLERKS, and press OK. The terminal communicates with the Moneris/Ernex Host then prints: a. The CLERK SUBTOTALS report for each Clerk ID b. The OVERALL TOTALS report for all Clerk IDs.

  • Page 168: Loyalty/Gift Clerk Subtotals Report For One Clerk

    You must enter the Clerk ID even if the Default Clerk ID feature has been enabled. The terminal communicates with the Moneris/Ernex Host then prints the CLERK SUBTOTALS report and returns to the ERNEX menu. 7. Press the Can/Ann key to return to the READY screen.
  • Page 169 (MM) (e.g., to enter 11:59 PM, you would key in 2359). The terminal prints the report and then returns to the ERNEX screen. e. Continue at step 6. 6. Press the Can/Ann key to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 170: Printing The Loyalty/Gift Configuration Parameters List

    (Ernex Term ID)  Moneris Merchant ID ( Merch ID)  configuration details for each card type downloaded from the Moneris/Ernex Host (e.g., card description, whether Refunds are allowed for this card, etc.) From the READY screen prompt: Note: This will use quite a bit of paper, especially if there are a number of different loyalty/gift cards configured.

  • Page 171: The Air Miles Rewards Program

    There are six main steps to be completed when configuring the terminal to process Air Miles Rewards transaction. Enable the Rewards Program. Select the Program Type. 3. Configure the Program: Configure the Calculator and Factors. Moneris Mobile 8200 Operating Manual...

  • Page 172: The Air Miles Rewards Setup Menu

    Moneris Merchant Service Centre. The Air Miles Rewards configuration menu (see REWARD PROGRAM below) contains a list of parameters that can be enabled and configured on the Mobile 8200 terminal. IMPORTANT: The Air Miles Rewards program requires an additional agreement between the merchant and Moneris Solutions.

  • Page 173: Planning The Rewards Program Configuration

    The terminal automatically applies a multiplication factor to any Air Miles Rewards miles that have been awarded within a configurable time period. Bonus Offers If the cardholder's Purchases include items identified as Bonus Offer items, the terminal awards a configurable number of miles per item. Moneris Mobile 8200 Operating Manual...

  • Page 174: Rewards Program Planning Worksheet

    Step 3.iv Set the Rewards Totals Reset time of day: Rewards Totals Reset Time ( HHMM): ______________ Step 3.v: Enable the Enter Reference Number prompt: Enable Enter Reference Number prompt (circle one): YES or NO Step 4. Configure the Bonus Offers: Moneris Mobile 8200 Operating Manual...

  • Page 175: Reward Program Components - Calculator And Factor Values

    ($300.00) Example 1 Values: CALC 1 = $2.00 FACTOR 1 = 99 CALC 2 = 0 FACTOR 2 = 0 PURCHASE = $10.00 Calculation: PURCHASE ÷ CALC 1 = REWARDS $10.00 ÷ $2.00 = 5 Moneris Mobile 8200 Operating Manual...
  • Page 176 200 reward miles for a total of 250 miles Example 4 Values: CALC 1 = $2.00 FACTOR 1 = 52 CALC 2 = $1.00 FACTOR 2 = 98 PURCHASE = $300.00 REWARDS 1 = 150 MAX PURCHASE 1 = $104.00 Moneris Mobile 8200 Operating Manual...

  • Page 177: Reward Program Components - Bonus Offer Values

    3. As a multiplier applied to other Bonus Offers - If a cardholder qualifies for a Bonus Offer, the miles from that Bonus Offer may be eligible for the application of an additional multiplier value. Example Moneris Mobile 8200 Operating Manual...
  • Page 178 The cardholder was awarded 115 miles for their Purchase and has qualified for the Bonus Offer. The miles for the purchase are multiplied by the Bonus Offer value of 1.5 for a grand total of 172 rewards miles. Moneris Mobile 8200 Operating Manual...

  • Page 179: Reward Program Components - Incentive Values

    Total Incentive Rewards. Description: The cardholder is awarded 115 miles for their purchase. This number of miles is multiplied by the Incentive value of 1.5 to give the cardholder a rewards total of 172 miles. Moneris Mobile 8200 Operating Manual...

  • Page 180: Order Of Calculation

    If Incentive Value >1.00 and no Bonus Offers are configured then award Total Incentive Rewards. If Incentive Value >1.00 and at least one Points Bonus Offer is configured then calculate the sum of Total Incentive Rewards + Total Points Bonus Offer Rewards. Moneris Mobile 8200 Operating Manual...

  • Page 181: Rewards Calculation Table

    Multiplier Value x (Points Bonus Offer # N Rewards) Rewards ( MBO#N) Total Multiplier Bonus Offer MBO#1 + ... + MBO#N Rewards Total Bonus Offer Rewards (Total Points Bonus Offer Rewards) + (Total Multiplier Bonus Offer Rewards) Moneris Mobile 8200 Operating Manual...

  • Page 182: Enable The Rewards Program

    REWARD PROGRAM menu. Note: If you select BOTH, the REWARD PURCHASE program selection prompt will appear during Reward Purchases and the REWARD REFUND program selection prompt will appear during Reward Refund transactions. Moneris Mobile 8200 Operating Manual...

  • Page 183: Configure The Calculator And Factor Values

    The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. From the REWARD PROGRAM menu: a. Scroll down to RETAIL CFG, and press OK. The REWRD CFG-RETAIL menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 184: Configure The Maximum Rewards Allowed

    The following instructions refer specifically to the Retail program. To configure the Wholesale program, follow these instructions substituting WHOLESALE wherever you see RETAIL. From the REWARD PROGRAM menu: a. Scroll down to RETAIL CONFIG, and press OK. The REWRD CFG-RETAIL menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 185: Set The Rewards Totals Reset Time Of Day

    This process establishes the parameters of the Bonus Offers available in the Rewards program. Note: "POINTS" is displayed on terminal prompts while "miles" is printed on transaction receipts. Refer to your Rewards Program Planning worksheet for the values to key in for each parameter. Moneris Mobile 8200 Operating Manual...
  • Page 186 - transactions of either program type, select BOTH. The Bonus Offer Setup menu re-appears. To set the type of Bonus Offer as POINTS: e. Scroll down to REWARD TYPE, and press OK. The REWARD TYPE menu reappears. Moneris Mobile 8200 Operating Manual...

  • Page 187: Configure The Tax Type

    WHOLESALE wherever you see RETAIL. From the REWARD PROGRAM menu: a. Scroll down to TAX SETUP, and press OK. The TAX SETUP menu appears. b. Select TAX TYPE, and press OK. The TAX TYPE menu appears. Moneris Mobile 8200 Operating Manual...

  • Page 188: Configure The Saf Upload Time Period

    If the REWARD PURCHASE menu appears, select the program (RETAIL or WHOLESALE) to be used for calculating miles and press OK. If the ENTER REFERENCE NUMBER entry screen appears, key in the Reference number ( min. 1, max. 4 digits), and press OK. Moneris Mobile 8200 Operating Manual...

  • Page 189: Add Bonus Offers During A Rewards Purchase

    To select another Bonus Offer, repeat steps a. through c. To continue without selecting additional Bonus Offers, press the F3 key to select The ENTER COLLECTOR CARD prompt appears. Continue the Air Miles Reward Purchase. Moneris Mobile 8200 Operating Manual...

  • Page 190: Applying The Incentive To An Air Miles Rewards Purchase

    The REWARD MENU appears. 3. Scroll down to REFUND, and press OK. The SWIPE ADMIN CARD prompt appears. 4. Swipe your MONERIS POS Admin card. If the ENTER CLERK ID entry screen appears instead, refer to the "Entering the Clerk ID"...

  • Page 191: Add Bonus Offers During A Rewards Refund

    7.4 Air Miles Admin Transactions 7.4.1 Completing Air Miles Reward Transactions Air Miles transactions are not complete until they have been uploaded to the Moneris Host for processing. The terminal automatically connects to the Moneris Host to upload and complete the transactions...

  • Page 192: Printing The Air Miles Rewards Saf List

    Printing the Air Miles Rewards SAF List This report prints or displays a list of all Air Miles Rewards transactions in the Rewards SAF log. These are Air Miles transactions that have not been sent to the Moneris Host for completion. From the READY screen: 1.

  • Page 193: Deleting A Transaction From The Air Miles Rewards Saf List

    Deleting a transaction from the Air Miles Rewards SAF List If an Air Miles Rewards transactions does not need to be sent to the Moneris Host for completion, e.g. if you wish to cancel the transaction before it is completed, you can delete the transaction from the Air Miles Rewards SAF Log in order to ensure that it is not completed accidentally.

  • Page 194: Printing The Air Miles Rewards Transaction List

    When you have finished configuring the Air Miles Rewards program on your terminal, perform this function in order to have a printed record of the terminal’s parameters. See printout example. Each program (i.e. RETAIL and WHOLESALE) has a separate section for program parameters including: Moneris Mobile 8200 Operating Manual...

  • Page 195: Printing An Air Miles Rewards Help List

    3. Scroll up (it's faster) to HELP LIST, and press OK. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal displays PRINTING while it prints the report and then returns to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 196: Rewards - Reprint Last Receipt

    3. Scroll down to REPRINT, and press OK. A duplicate of the most recently printed Rewards receipt is printed. The terminal returns to the REWARD MENU. 4. Press OK to return to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 197: Admin Transactions

    The ADMIN FUNCS menu appears. 3. Press OK to select LOGON. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. 4. The terminal communicates with the Moneris Host. 5. The READY screen appears. The terminal is now ready to process transactions.
  • Page 198 If the ENTER BUSINESS EXTENSION # entry screen appears, key in the applicant's Business Extension number (maximum of four digits), or leave this field blank, and press OK. The ENTER DATE OF BIRTH entry screen appears. Moneris Mobile 8200 Operating Manual...

  • Page 199: Training Mode

    Purchase transactions until the actual private label card has been issued. 8.4 Training Mode Training mode allows you and your employees to practise operating the Moneris Mobile 8200 terminal without affecting your terminal total amounts, your financial accounts, and your customers’ accounts.
  • Page 200 Swipe Insert Swipe Insert Functions Reporting Functions Admin Functions Configuration CLOSE BATCH REPRINT BASE CONFIG TRANS LIST BACKLIGHT TRANS INQUIRY TRAINING DEPOSIT TOTALS CREDIT APP MERCH SUBTOTAL POWER OFF TIP TOTALS CLERK INQUIRY PRE-AUTH LIST Moneris Mobile 8200 Operating Manual...

  • Page 201: Loyalty/Gift Reports

    2. Scroll down to ADMIN, and press OK. The ADMIN FUNCS menu appears. 3. Scroll down to TRAINING, and press OK. The CLEAR TRAINING TOTALS? prompt appears. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. Moneris Mobile 8200 Operating Manual...

  • Page 202: Exiting Training Mode

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. IMPORTANT: All transactions performed on the terminal will now be in normal mode. They WILL affect your terminal totals, your financial accounts, and your customers’ accounts. Moneris Mobile 8200 Operating Manual...

  • Page 203: Reports

    The MULT CLERKS(00 PEND) prompt appears. 5. Scroll down to ALL CLERKS, and press OK. The terminal communicates with the Moneris Host then prints: a. The CLERK SUBTOTALS report for each Clerk ID b. The OVERALL TOTALS report for all Clerk IDs.

  • Page 204: Clerk Subtotals Report For A Group Of Clerks

    Note: You must enter the Clerk ID even if the Default Clerk ID feature has been enabled. The terminal communicates with the Moneris Host then prints the CLERK SUBTOTALS report and returns to the READY screen. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after...

  • Page 205: Printing The Configuration Parameters Report

    3. Scroll down to EMV PARMS LIST, and press OK. The EMV PARMS LIST screen appears. If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal prints out the EMV parameters list and then returns to the READY screen. Moneris Mobile 8200 Operating Manual...

  • Page 206: Mastercard Transaction Data

    The terminal finishes printing the report and returns to the READY screen. 9.6 Deposit Totals Inquiry The Deposit Totals Inquiry report provides transaction type totals by card type from the Moneris Host and grand totals by transaction type. Note: Visa Debit transactions may appear under "VISA"...

  • Page 207: Tip Totals Report

    ENTER CLERK ID entry screen appears, refer to the "Entering the Clerk ID" procedure. 4. The terminal communicates with the Moneris Host. 5. The report prints and the terminal returns to the READY screen. 9.7 Tip Totals Report This function prints a summary of all Tip amounts entered on the terminal for Purchase and Pre- Auth Advice transactions stored in the current or a previous batch.

  • Page 208: Printing A Help List

    If the SWIPE ADMIN CARD prompt appears, swipe the POS Admin card. The terminal displays PRINTING while it prints the report then returns to the READY prompt. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after a Financial Report" procedure. Moneris Mobile 8200 Operating Manual...

  • Page 209: Merchant Subtotals Report

    Reports 9 9.9 Merchant Subtotals Report This function prints the merchant totals for the current batch from the Moneris Host. Note: Visa Debit transactions are included in "VISA" totals on the report (i.e., there is no distinction between Visa credit and debit transactions).

  • Page 210: Delete A Pre-Authorization Using Transaction Inquiry

    The terminal searches its memory for matching transactions. B. The Trans Inquiry Menu displays the matching transactions on the screen, one transaction per line. To select a particular Pre-Authorization transaction, scroll through the list until the transaction is highlighted then press OK. Moneris Mobile 8200 Operating Manual...
  • Page 211 F. The terminal deletes the Pre-Authorization from the terminal memory and returns to the Trans Inquiry Menu. To select another Pre-Authorization transaction to delete, repeat steps through E. To return to the READY screen, press the Can/Ann key repeatedly. Moneris Mobile 8200 Operating Manual...

  • Page 212: Private Label Transactions On Reports

    Press the F1 key to print the transactions that occur on a specific date. Press the F3 key to print the transactions that occur in a specific batch. Note: Select the F3 key if you are printing a Transactions List for the End- of-Day procedure. Moneris Mobile 8200 Operating Manual...

  • Page 213: Transaction Inquiry Report

    1. Press the Admin key on the keypad. The MAIN MENU appears. 2. Scroll down and select REPORTS. The REPORT FUNCS menu appears. 3. Scroll down and select TRANS INQUIRY. The SWIPE ADMIN CARD prompt appears. Moneris Mobile 8200 Operating Manual...

  • Page 214: Printing A Transaction Inquiry Report

    B. The terminal displays PRINTING while the report is printed. If the PRINT ERNEX REPORT? appears, refer to the "Printing a Loyalty/Gift Report after a Financial Report" procedure. The terminal returns to the READY prompt. Moneris Mobile 8200 Operating Manual...

  • Page 215: Transaction Inquiry - Reprinting The Merchant Receipt Copy

    Trans Inquiry menu. To select another transaction to reprint, scroll through the list until the transaction is highlighted then press OK. To return to the READY screen, press the Can/Ann key repeatedly. Moneris Mobile 8200 Operating Manual...

  • Page 217: End-Of-Day Procedure

    If the Air Miles Rewards program is enabled on your terminal, reward transactions are saved on the terminal then forwarded to the Moneris Host in small groups. You do not need to process an administrative transaction in order to close Air Miles transactions. It is recommended, however, that you check at the end of the day to ensure all Air Miles Rewards transactions have been forwarded to the Moneris Host.

  • Page 218: Multi-Terminal Reports

    10.2.1 Multi-Terminal Report for All Terminals This function does not compare totals stored in the terminal memory to totals stored on the Moneris Host. Therefore, ensure your receipts balance to the total of the Deposit Totals Report (selected in step 5) or print a stored Transactions List report on each of the terminals selected.

  • Page 219: Multi-Terminal Report For One Or More Terminals By Name

    6. Scroll down to ALL TERMINALS, and press OK. The terminal communicates with the Moneris Host then, if the Deposit Totals report was requested in step 5, displays PRINTING while it prints the report and returns to the READY screen.

  • Page 220: Multi-Terminal Report For One Or More Groups Of Terminals

    8. Scroll down to PROCESS LIST, and press OK. The terminal communicates with the Moneris Host then, if the Deposit Totals report was requested in step 5, displays PRINTING while it prints the report and returns to the READY screen.
  • Page 221 8. Scroll down to PROCESS LIST, and press OK. The terminal communicates with the Moneris Host then, if the Deposit Totals report was requested in step 5, displays PRINTING while it prints the report and returns to the READY screen.

  • Page 223: Troubleshooting

    Merchant Manuals (for the latest version of this document)  Reference Guides (Using your terminal)  Self Install Guides (Setting up your terminal) 4. Scroll down until you find the heading Mobile 8200. 5. Click the appropriate document to open it. 11.2 Telephone Assistance WHEN YOU NEED: CONTACT: ...

  • Page 224: Troubleshooting

    Message or Hardware Problem resolution to determine if this is the case. If this does not resolve the problem, contact the Moneris Merchant Service Centre for assistance. 11.5 Error Messages on the 8200 Terminal A message will appear on the display if an error occurs. In the table below, find the error message that appears on the terminal and try the solution.
  • Page 225 - Ask the cardholder to return the terminal. - Press OK to display the merchant prompts. - The REFUND LIMIT EXCEEDED prompt appears. APP CA06 Contact the Moneris Merchant Service Centre for assistance. ASSERT Contact the Moneris Merchant Service Centre for assistance. Authenticate xxx = the application name or "OS"...
  • Page 226 - Press OK to return the READY screen. - Request another form of payment. Can't Read Code Authentication error messages. Certific File! CARD BLOCKED The chip card cannot be used. Request another form of payment. REMOVE CARD Moneris Mobile 8200 Operating Manual...
  • Page 227 The chip card was removed from the chip card reader during the RETURN TO CLERK cardholder prompts, before the REMOVE CARD prompt was displayed. The transaction is cancelled. - Retrieve the terminal from the cardholder. - Wait until the CARD REMOVED PRESS OK prompt appears. Moneris Mobile 8200 Operating Manual...
  • Page 228 If dial backup is not available: - Press OK. The READY prompt appears. - Request an alternate form of payment. Contact the Moneris Merchant Service Centre for assistance. CF00 IDLE Contact the Moneris Merchant Service Centre for assistance.
  • Page 229 The chip on the chip card cannot be used on this terminal. NOT SUPPORTED - Remove the chip card. REMOVE CARD - The SWIPE OR INSERT CARD prompt appears. - Swipe the chip card on the magnetic stripe card reader to start the transaction. Moneris Mobile 8200 Operating Manual...
  • Page 230 If you wish to use a number of Clerk IDs, change the prompt for Clerk ID to YES. COMMUNICATION Moneris / Ernex Host Communication Test failed. PROBLEM WITH Press OK to return to the READY screen. ERNEX Contact the Moneris Merchant Service Centre for assistance.
  • Page 231 Moneris Merchant Service Centre for assistance. ERROR 407 The application did not send the final message to the Moneris ACK NOT SENT Host. The transaction is considered cancelled. - Press OK. - If a chip card was used in the transaction, remove the chip card.
  • Page 232 Magnetic Stripe Card reader continue. HOST CONNECTION The terminal has attempted to connect to the Moneris Host via a FAILED dial line and has failed. The terminal will display this message for 3 seconds then return to the previous prompt.
  • Page 233 There has been a terminal, host or communication problem FAILED, CONTACT during the Initialization. SERVICE CENTRE Press OK to return to the READY screen. Contact the Moneris Merchant Service Centre for assistance. INITIALIZATION The Merchant ID entered during the Initialization was not FAILED, MERCHANT correct.
  • Page 234 PRESS OK - Record the 3-digit number that appears where the ### is in this example. - Press OK to return to the READY screen. Contact the Moneris Merchant Service Centre for assistance. INIT REQ'D The Moneris Host is requesting a re-initialization of the terminal.
  • Page 235 Base A must be located within range of Comms Base 1 to allow the terminal to communicate with Comms Base 1. MAC FAILURE The terminal was unable to initialize to the Moneris Host. PRESS OK Press OK. The terminal may automatically attempt another initialization or may simply return to the READY screen.
  • Page 236 Check the ID, and re-enter it when the prompt re-appears. If the Merchant ID was entered correctly and the message re- appears, contact the Moneris Merchant Service Centre assistance. MISMATCHED During a swiped credit card transaction, the digits entered as the last four of the credit card do not match the last four digits of the card number encoded on the card's magnetic stripe.
  • Page 237 If the SWIPE CARD prompt appears: - Swipe the chip card on the Magnetic Stripe Card reader to continue If the NOT ACCEPTED message reappears: - Remove the chip card. - Request another form of payment. Moneris Mobile 8200 Operating Manual...
  • Page 238 Perform a Logon transaction. REFER CALL Contact the Moneris Merchant Service Centre to obtain a voice authorization. Once authorized, process an Advice Transaction. REFUND LIMIT The total value of Refunds performed today is greater than your EXCEEDED daily Refund limit.
  • Page 239 Retry the transaction. If problem persists, contact the Moneris Merchant Service Centre for assistance. RETRY - SYSTEM The Moneris Host or the Third Party Host was unable to process TIME OUT ### the transaction. Retry the transaction. If the problem persists,...
  • Page 240 SYSTEM PROBLEM One or more of the messages sent between the terminal and the PLEASE RETRY Moneris Host are missing data or have incorrect data. Wait for a few minutes then try the transaction again. If the message reappears, contact the Moneris Merchant Service Centre for assistance.
  • Page 241 The terminal will display this message for 3 seconds then return to the previous prompt. Wait for a few minutes then try the transaction again. If the message reappears, contact the Moneris Merchant Service Centre for assistance. TERMINAL DATA...
  • Page 242 VALID VALUES Stabilization Timer time entered during Dial ARE FROM 0.06 TO Communications configuration is not valid. 5.00 SECONDS Check the number of seconds entered and enter a valid value when the prompt re-appears. Moneris Mobile 8200 Operating Manual...

  • Page 243: Hardware Problems

    IMPORTANT: If you are using PUBLIC IP communication, you may need to contact your ISP for assistance before contacting Moneris. Check the Hardware Problem resolution to determine if this is the case. HARDWARE SOLUTION PROBLEM The battery is almost empty.
  • Page 244 - Try inserting a different card. If this card can be read, the problem is won't read cards with the first card. Request another form of payment. - If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance. Display screen is The terminal may be in Stand-by Mode.
  • Page 245 - Use a Head Cleaning Card to clean the card reader ( a.k.a. the magnetic stripe reader or MSR). Contact the Moneris Merchant Service Centre if you need Head Cleaning Cards. - If the card reader still won't read cards, contact the Moneris Merchant Service Centre for assistance. No transactions are - Determine whether Call Waiting or Call Answer is activated on the being processed.

  • Page 246: Understanding Declined Messages

    If the problem persists, advise the debit cardholder to contact their CANCELLED branch. Request another form of payment. DECLINED The terminal has not been set up on the Moneris Host to process that card CARD NOT SETUP type. Call the Moneris Merchant Contact Centre for assistance. DECLINED Call the Moneris Merchant Contact Centre for assistance.

  • Page 247: Error Messages During Code Authentication

    Troubleshooting 11 DECLINED RESOLUTION MESSAGE DECLINED Retain the card if possible and call the Moneris Merchant Contact Centre HOLD CARD - for further instructions. CALL DECLINED A debit card has been swiped, and the terminal does not process debit INVALID CARD transactions.
  • Page 248 SSA menu Failed! appears. Do NOT touch the keys on the terminal . Do NOT power down the terminal. Contact the Moneris Merchant Service Centre for assistance CFS xxx xxx = CFS name can't open! This message will appear for 2 seconds. It may appear by itself or with...
  • Page 249 SSA menu appears. Do NOT touch the keys on the terminal . Do NOT power down the terminal. Contact the Moneris Merchant Service Centre for assistance. This special SSA menu appears when the terminal has finished Security Mode authenticating the applications and one or more applications have failed.

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