Appendix A Troubleshooting; Overview; General Problems; Internet Access - Sitecom WL-108 Full Manual

Wireless network broadband modem/router
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WL-108 Wireless Network Modem/router 11M
Appendix A
Troubleshooting

Overview

This chapter covers some common problems that may be encountered
while using the WL-108/109 and some possible solutions to them. If you
follow the suggested steps and the WL-108/109 still does not function
properly, contact your dealer for further advice.

General Problems

Problem
Can't connect to the WL-108/109 to configure it.
1:
Solution
Check the following:
1:
The WL-108/109 is properly installed, LAN connections
are OK, and it is powered ON.
Ensure that your PC and the WL-108/109 are on the
same network segment. (If you don't have a router, this
must be the case.)
If your PC is set to "Obtain an IP Address automatically"
(DHCP client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it
is using an IP Address within the range 192.168.0.2 to
192.168.0.254 and thus compatible with the WL-
108/109's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0
to match the WL-108/109.
In Windows, you can check these settings by using
Control Panel-Network to check the Properties for the
TCP/IP protocol.

Internet Access

Problem
When I enter a URL or IP address I get a time out
1:
error.
Solution
A number of things could be causing this. Try the following
1:
troubleshooting steps.
Check if other PCs work. If they do, ensure that your PCs
IP settings are correct. If using a Fixed (Static) IP
Address, check the Network Mask, Default gateway and
DNS as well as the IP Address.
If the PCs are configured correctly, but still not working,
check the WL-108/109. Ensure that it is connected and
ON. Connect to it and check its settings. (If you can't
connect to it, check the LAN and power connections.)
Check the WL-108/WL-109 Wireless ADSL Router's
status screen to see if it is working correctly.

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