Appendix A Troubleshooting; Overview; General Problems; Internet Access - Sitecom WL-108 Full Manual

WL-108 Wireless Network Modem/router 11M
Appendix A
Troubleshooting

Overview

This chapter covers some common problems that may be encountered
while using the WL-108/109 and some possible solutions to them. If you
follow the suggested steps and the WL-108/109 still does not function
properly, contact your dealer for further advice.

General Problems

Problem Can't connect to the WL-108/109 to configure it.
1:
Solution Check the following:
1:
• The WL-108/109 is properly installed, LAN connections
are OK, and it is powered ON.
• Ensure that your PC and the WL-108/109 are on the
same network segment. (If you don't have a router, this
must be the case.)
• If your PC is set to "Obtain an IP Address automatically"
(DHCP client), restart it.
• If your PC uses a Fixed (Static) IP address, ensure that it
is using an IP Address within the range 192.168.0.2 to
192.168.0.254 and thus compatible with the WL-
108/109's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0
to match the WL-108/109.
In Windows, you can check these settings by using
Control Panel-Network to check the Properties for the
TCP/IP protocol.

Internet Access

Problem When I enter a URL or IP address I get a time out
1: error.
Solution A number of things could be causing this. Try the following
1: troubleshooting steps.
• Check if other PCs work. If they do, ensure that your PCs
IP settings are correct. If using a Fixed (Static) IP
Address, check the Network Mask, Default gateway and
DNS as well as the IP Address.
• If the PCs are configured correctly, but still not working,
check the WL-108/109. Ensure that it is connected and
ON. Connect to it and check its settings. (If you can't
connect to it, check the LAN and power connections.)
• Check the WL-108/WL-109 Wireless ADSL Router's
status screen to see if it is working correctly.