Evolis EDIKIO FLEX User Manual
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Evolis EDIKIO FLEX User Manual

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USER GUIDE

EDIKIO
FLEX
©2017 Edikio. All rights reserved. May 2017.
Ref. KU-EDF1-067-ENG-A5-A0

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Questions and answers

dale
May 27, 2025

the printer will not print any cards, it says it is connected ,i have put through cleaning cycle and cleaned printer head but anytime i try and print a card it will stay as spooling in the printer menu screen?

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1 comments:
Mr. Anderson
May 27, 2025

If the Evolis FLEX printer is connected but does not print cards and remains in spooling, follow these steps:

1. Check the default printer: Ensure the Evolis FLEX is selected as the default printer.
2. Check the power supply: Verify the power cable is properly connected, the printer is turned on, and the control button is lit. Use the correct power supply unit.
3. Check the USB cable: Make sure the USB cable is properly connected between the printer and the computer.
4. Check the ribbon: Ensure the ribbon is correctly installed and the cover is closed.
5. Check the cards: Confirm there are cards in the feeder and no cards are jammed inside the printer.
6. Print a test card: Follow the manual's instructions to print a test card.

If the issue persists after these checks, the print head may be damaged, and you should contact technical support.

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Summary of Contents for Evolis EDIKIO FLEX

  • Page 1: User Guide

    USER GUIDE EDIKIO FLEX ©2017 Edikio. All rights reserved. May 2017. Ref. KU-EDF1-067-ENG-A5-A0...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. FLEX Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    As with all Evolis products, a great deal of care has been taken over this manual. However, if you find an error in these pages, please let us know by contacting us through the Contact us section of the website www.edikio.com...

  • Page 4: Getting Started

    The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, please contact the shipping company and immediately inform your Edikio by Evolis reseller, who will tell you what to do.

  • Page 5: Description Of The Printer And Its Functions

    DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS EDIKIO FLEX Control button Bouton poussoir Cards and ribbon Cartes et ruban Cleaning Nettoyage Printer Imprimante Wi-Fi (optional) Wi-Fi (option) - Card feeder - Ethernet port - Output hopper - Power cable socket - Control panel - Space for Kensington lock - USB port (type A)
  • Page 6 EDIKIO FLEX - Thermal print head - Card thickness adjustment gauge - Side panel opening mechanism - Dust filter - Cleaning roller - Serial number label Access to the side panels is restricted to your retailer/installer or to experienced users. The printer should always be disconnected from the power supply (unplugged) before carrying out any work on it.

  • Page 7: Installation

    INSTALLATION Connecting the printer Connection to the power supply EDIKIO The printer must be connected to a properly protected and grounded electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. FLEX NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. DK: Printeren skal tilsluttes til en korrekt beskyttet og jordforbundet el-installtion.
  • Page 8 Ribbons Evolis original High Trust ribbons optimize the operation of your printer and avoid causing damage to it. The use of ribbons from other suppliers is ® likely to damage your printer and will void the manufacturer's printer warranty. For optimum print quality, we recommend that you clean the printer fully every time the ribbon is changed. See the Servicing and Maintenance chapter of this manual.
  • Page 9 Cards For optimal quality, you should: - Use only the card types recommended by Evolis. NOTE - Avoid touching the printable surface of the cards so as to preserve print quality. EDIKIO - Not use cards that have been damaged, folded, embossed, or dropped on the floor.
  • Page 10 Removing printed cards Once the print cycle is complete, the cards are issued into the output hopper below the card feeder. This output hopper is designed to collect the printed cards. The printer is equipped with an output hopper with a maximum capacity of 25 x 0.76 mm cards. EDIKIO FLEX...
  • Page 11 Adjusting the card thickness The printer is equipped with a manual card thickness adjustment system, which can be reached via the cover when open. The printer accepts cards between 0.5 mm and 0.76 mm thick (20 or 30 mil). The factory setting for card thickness is 0.76 mm. To adjust card thickness: EDIKIO FLEX...

  • Page 12: Installing The Printer Driver

    2 – PRINTING INSTALLING THE PRINTER DRIVER New advanced functions automate complete printer setup after the printer driver has been installed. EDIKIO Your printer comes with a USB stick containing the Edikio Printer Suite, software that includes the Windows printer driver. FLEX The Edikio Printer Suite is an all-in-one software solution for printer drivers that enriches the user experience by making interaction between the...
  • Page 13 FLEX ∙ From the Start button on the bottom left of your screen in the Windows task bar, select All Programs, Evolis Card Printer, Edikio Printer Suite, Edikio Print Center. ∙ The application displays all of the Edikio printers installed.

  • Page 14: Notifications And Alerts

    ∙ Grey: Printer in Sleep mode, disconnected, or communication interrupted. When a notification is issued, it is displayed in a window of the following type: Get additional help from the Evolis Interrupt the print job support site (requires an Internet connection) Restart the job.

  • Page 15: Printing A Card

    ® EDIKIO FLEX After first setting the Evolis printer as the default: ∙ Start the MS-Word application. ∙ Under Orientation, select Landscape. ∙ Change the size of your document by selecting type CR80 or by customizing the document to the dimensions you require (CR80 credit card format: 8.6 cm x 5.4 cm;...
  • Page 16 PRINTING A PRICE TAG WITH THE EDIKIO SOFTWARE Your printer may be supplied with specific software for managing and printing your product information. The Edikio software allows you to print price tags easily, using tag layouts and lists of customizable items, depending on the needs of your point of sale.

  • Page 17: Connecting To A Network

    CONNECTING TO A NETWORK The Edikio Flex printer has a TCP/IP network connection solution. To connect your printer, we recommend using the wizard available in the 'Tools' menu of the Edikio Print Center. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.

  • Page 18: General Warranty Information

    ") will ensure that your equipment operates properly. Use of ribbons not approved by ® Evolis may affect the quality and reliability of print jobs, produce low quality printing, and even affect how the printer operates. The manufacturer's warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.

  • Page 19: Routine Printer Cleaning

    If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided because of failure to comply with contractual maintenance obligations. Printer cleaning required after: Warranty invalid after: Printer (warning light flashing) (warning light steady) EDIKIO FLEX 1000 cards 1200 cards...
  • Page 20 ROUTINE PRINTER CLEANING Follow the procedure below for routine cleaning: Repeatedly running the "T" shaped card through the printer cleans the cleaning roller in order to maintain print quality and extend the service life of the print head. EDIKIO Open the printer cover. FLEX Remove the ribbon as shown on the diagram.
  • Page 21 ROUTINE PRINTER CLEANING (continued) Remove any cards in the feeder if necessary. EDIKIO FLEX Double-click the control button on the control panel before inserting the cleaning card. Remove the film from the adhesive card and insert the cleaning card into the feeder as shown, adhesive side up .

  • Page 22: Advanced Cleaning

    For a deeper clean, we recommend carrying out an advanced clean every 5 routine cleaning cycles. To do this, we provide accessories and cleaning kits from the Evolis High Trust brand, which are available from your Edikio by Evolis reseller. The "T"...
  • Page 23 ADVANCED CLEANING (continued) Open the card feeder. EDIKIO Remove any cards in the feeder if necessary. FLEX Double-click the control button before inserting the cleaning card. Take the "T" shaped cleaning card and insert it in the feeder as shown. Cleaning starts.
  • Page 24 ADVANCED CLEANING (continued) Remove the "T" card then remove the film from the adhesive cleaning card and insert it into the feeder as shown, adhesive side EDIKIO . Cleaning starts. FLEX The used adhesive card is automatically ejected into the output hopper. Advanced cleaning may also be launched from the Edikio Print Center by clicking on "Start cleaning".

  • Page 25: Servicing The Print Head

    Servicing the print head Recommended cleaning cycle: every 5 routine cleaning cycles. NOTE Servicing accessory: cleaning pen. EDIKIO Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. FLEX Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head with your fingers, as this could affect print quality or permanently damage the print head.
  • Page 26 EDIKIO Remove the filter by pulling it up and sliding to release it completely. FLEX Once the filter has been removed, take one of the Evolis High Trust ® cleaning wipes. Clean the filter by brushing it with the wipe on each side.
  • Page 27 4 – HELP This chapter provides suggestions for identifying problems that may arise when using your printer. If you do not manage to solve your problem, please contact your Edikio by Evolis reseller. WARNINGS AND DIAGNOSTICS EDIKIO FLEX Although the Edikio printer was designed to work independently and keep user intervention to a minimum, it may be useful for you to know the main warning messages.
  • Page 28 • No cards in the card feeder. by Evolis reseller for assistance. Reload cards into the feeder – the process starts again. • Error loading cards. Check the cards are loaded. For any other problems, contact your Edikio by Evolis reseller.
  • Page 29 WARNINGS AND DIAGNOSTIC MESSAGES (continued) ROUTINE CLEANING CLEANING (after 1,000 cards inserted) (after 1,200 cards inserted) • The printer must be cleaned. • The printer must be cleaned EDIKIO for the warranty to remain (Cf. page 20) valid. FLEX (Cf. page 20) ADVANCED CLEANING •...

  • Page 30: Diagnostic Help

    DIAGNOSTIC HELP In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Edikio by Evolis reseller to help you as effectively as possible.

  • Page 31: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card is not printed, please contact an Edikio by Evolis reseller for technical support or visit the website at www.edikio.com...
  • Page 32 • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you purchase your cards from an Edikio by Evolis reseller. NOTE Use of third party cards is likely to impact print quality and/or damage the print head.
  • Page 33 Check that the ribbon spools freely. Check the print head If straight horizontal lines appear on the printed cards, the print head is probably dirty or damaged. See the chapters on servicing and troubleshooting. If the problem persists, please contact an Edikio by Evolis reseller.

  • Page 34: Freeing Jammed Cards

    Freeing jammed cards Remove the card as follows: Open the printer cover and remove the ribbon. Press the control button to activate the card transport rollers. If the card is still stuck inside the printer, slide it manually towards the EDIKIO printer output.

  • Page 35: Replacing The Printhead

    Before you do anything else, please contact your Edikio by Evolis reseller in order to check the advisability of replacing the print head. The reseller will supply a new print head if required.
  • Page 36 Replacing the print head (continued) To replace the print head, please proceed as follows: Before changing the print head, make sure you unplug the power cable. EDIKIO Step 1 - Removing the defective print head FLEX Open the printer cover. Locate the print head.
  • Page 37 Replacing the print head (continued) Step 2 – Installing the new print head Note down the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs on the fork into their slots .
  • Page 38 Replacing the print head (continued) Step 3 – Setting up the new print head Power up the printer and check that it is properly connected to a computer on which the Edikio Print Center is installed. Open the Edikio Print Center and double-click the name of your printer. In the window that appears, click on Maintenance, then on EDIKIO Change print head.

  • Page 39: Updating The Driver

    Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Edikio by Evolis reseller for guidance on the advisability or otherwise of carrying out this EDIKIO operation.

  • Page 40: Updating The Firmware Manually

    The update is complete, and your equipment is ready to customize your price tags. However, if you experience problems while updating the firmware with the Edikio Print Center, please contact your Edikio by Evolis reseller, who can provide a new file to install the firmware.

  • Page 41: Technical Support

    Evolis will pass on the contact details of your nearest Edikio by Evolis reseller. When calling an Edikio by Evolis reseller, you will need to be close to your computer and ready to provide the following information:...

  • Page 42: Technical Specifications

    APPENDIX A TECHNICAL SPECIFICATIONS This section presents your printer's technical printing properties. EDIKIO FLEX General features • Single side print module, edge-to-edge printing (margin: 0.4 mm in color / 0.7 mm for printing in white monochrome) • Color sublimation and monochrome thermal transfer •...
  • Page 43 Ribbons To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use Evolis High Trust ribbons. ® • Automatic recognition and setup • Ribbon inserted in a cartridge for easier handling •...
  • Page 44 • Power supply unit • Power supply cable • Quick Start Guide Some packaging elements may vary. If you think an item is missing, please contact your Edikio by Evolis reseller for more Certification and declaration of conformity information. • CE, FCC, ICES, VCCI, CCC •...

  • Page 45: Declarations Of Conformity

    Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the Safety standard applied EN60950-1: 2006 + A11 + A1 + A12 + A2 express, written consent of the company Evolis may cause harmful interference and void the FCC authorization to operate this equipment. EN50364: 2010 We recommend keeping a distance of 20 cm between the user and the RFID module when it is in operation.

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