Evolis PRIMACY User Manual
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Evolis PRIMACY User Manual

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PRIMACY

USER GUIDE

PRIMACY
Evolis © 2016. All rights reserved. September 2016
Ref.: KU-PRM1-037-ENG Rev.C0
1

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Summary of Contents for Evolis PRIMACY

  • Page 1: User Guide

    PRIMACY USER GUIDE PRIMACY Evolis © 2016. All rights reserved. September 2016 Ref.: KU-PRM1-037-ENG Rev.C0...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: About Your New Printer

    As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by emailing us at info@evolis.com.
  • Page 4 SWITCHBOX type F10723-A, CWT type KPL-065M or CWT type KPL-065M-VI. Use only the USB cable supplied with your Evolis printer. The Evolis printer must be placed in a dry location, protected from dust and drafts but well-ventilated. Take care to keep your printer NOTE...

  • Page 5: Description Of The Printer And Its Functions

    DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS PRIMACY Pushbutton Cards and ribbon Cleaning Printer Wi-Fi (option) – Card input feeder – Power cable socket – Output hopper – Place for Kensington lock – Control panel – Place for reject box/rear hopper –...
  • Page 6 PRIMACY – Thermal print head – Dust filter – Side panel opening mechanism – Location for double-sided printing activation key – Cleaning roller – Serial number label – Card thickness adjustment gauge Your machine may be supplied with an LCD screen instead of the control panel; please refer to LCD screen user guide to find out NOTE how to operate it.

  • Page 7: Connecting The Printer

    30 minutes in standby mode. NOTE The standby times can be configured in the Evolis Print Center. In standard standby mode, sending a print request restarts the printer and quickly pressing (for 1 second) on the button exits the printer from hibernation mode.
  • Page 8 For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.
  • Page 9 Cards For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. NOTE Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor.
  • Page 10 Once the print cycle is complete, cards are delivered into the output hopper below the card feeder. This output hopper is designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a maximum capacity of 100 x 0.76 mm cards. PRIMACY Adjusting card thickness The printer is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open.
  • Page 11 To adjust card thickness: PRIMACY Open the card feeder on the printer. Adjust the thickness of the cards used by moving Then close the feeder. the gauge from right to left to the desired card thickness.
  • Page 12 The reject box can be used as a hopper to optimise the production flow of cards when continuous ribbons are used. Preloading cards to optimise the production flow is activated in the Evolis Print Center. Double-click the printer name, then click Printing, then Feeder/Hopper.

  • Page 13: Installing The Print Driver

    INSTALLING THE PRINT DRIVER Advanced functions automate printer configuration after the print driver has been installed. PRIMACY Your printer is delivered with a CD-ROM comprising the Evolis Premium Suite ® , which contains the print drivers for Windows and Mac OS platforms.
  • Page 14 To access this application: PRIMACY ∙ From the Start button on the bottom left of your screen in the Windows task bar, select All programs, Evolis Card Printer, Evolis Premium Suite, Evolis Print Center. ∙ The application displays all connected Evolis printers.
  • Page 15 ∙ Right-click the name of the printer, select Properties to access the settings or double (left) click the name of the printer. PRIMACY Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice NOTE and assistance needed before making any changes.
  • Page 16 ∙ Warnings about problems which have stopped the printer. When the Evolis Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen. The colour of the icon varies according to the status of the printer: ∙...

  • Page 17: Printing A Card

    Word ® PRIMACY After having set the Evolis printer as the default: ∙ Start the MS Word application. ∙ Select Landscape in the Orientation section. ∙ Change the size of your document by selecting the type CR80 (or by customising the document with the dimensions 8.6 cm x 5.4 cm).
  • Page 18 If your printer prints on only one side of the card and you want to print on both sides, you can obtain a double-sided printing upgrade by contacting your Evolis dealer. This kit comprises an activation key which must be inserted into the printer. This operation is quick and easy to do.
  • Page 19 PRIMACY Close the cover again. The 3 LEDs on the control panel start flashing one after the other for between 5 and 10 seconds. Activation has completed successfully when the 3 LEDs remain lit for several seconds then turn off. Open the cover and remove the activation key Refit the ribbon.
  • Page 20 CONNECTING TO A NETWORK (ETHERNET AND WI-FI) All Evolis printers can be fitted with a TCP/IP network connection. This function is available as standard on Primacy. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.
  • Page 21 ® by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation. The manufacturer’s warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons.

  • Page 22: Routine Printer Cleaning

    ROUTINE PRINTER CLEANING Printer cleaning PRIMACY The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
  • Page 23 Open the printer cover. Remove the ribbon as shown on the diagram. PRIMACY Close the cover and check it has clicked shut. Open the card feeder on the printer. Using the lever, set the card thickness to the MAX position.
  • Page 24 The used cleaning card is ejected automatically into the output hopper. PRIMACY Routine cleaning may also be carried out from the Evolis Print Center by clicking on “Start cleaning”. NOTE Before using your printer, remember to reset the gauge to the desired card thickness.
  • Page 25 To maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
  • Page 26 Follow the procedure below: Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. Unplug the power supply cable, open the cover then find the print head.
  • Page 27 For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. Evolis provides an Evolis High Trust maintenance kit consisting of 2 adhesive cards, 2 impregnated “T” shaped cards, a cleaning pen and a box of ®...
  • Page 28 PRIMACY Using the lever, set the card thickness to the MAX position. Remove any cards present in the feeder. Double click the cleaning button on the control panel before inserting the cleaning card. Take the “T” shaped cleaning card and insert it into the feeder as shown. Cleaning starts.
  • Page 29 The used adhesive card is ejected automatically into the output hopper. Routine cleaning may also be carried out from the Evolis Print Center by clicking on “Start cleaning”. Warning, the “T” shaped card must be used just after the sachet is opened.
  • Page 30 Recommended cleaning cycle: every 5 routine cleaning cycles. NOTE Servicing accessory: cleaning pen PRIMACY Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects.
  • Page 31 Remove the filter by pulling it upwards and slide it out to release it fully. Once the filter is removed from its slot, take a cleaning wipe supplied by Evolis. Clean the filter by rubbing the wipe over both sides.
  • Page 32 Evolis technical support. WARNINGS AND DIAGNOSIS PRIMACY Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. Control panel warnings See section 1 –...
  • Page 33 For more details, refer to page 40. CARDS If the problem persists, contact your Evolis • No cards in the card feeder. dealer for assistance. Put cards back into the feeder – the process starts again.
  • Page 34 • The printer must be cleaned. • The printer must be cleaned to avoid the risk of the warranty being voided. (See page 21) (See page 21) PRIMACY ADVANCED CLEANING • The printer requires advanced cleaning. (See page 21) COOLING MODE FIRMWARE UPDATE •...
  • Page 35 DIAGNOSTIC HELP In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible. Printing a technical test card PRIMACY The technical test card must be printed when you receive your machine to ensure your printer is operating correctly.
  • Page 36 Identifying installed software versions You can directly identify the system versions installed (driver, setup, etc.): In Evolis Print Center, double-click the name of the printer to display its Properties. PRIMACY Click System information, then System information.

  • Page 37: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.
  • Page 38 • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from an Evolis dealer. NOTE Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.
  • Page 39 Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.
  • Page 40 Freeing jammed cards Control panel displays: PRIMACY MECHANICAL ERROR • Card jammed in the printer. Print jobs are interrupted. Do not turn your printer off, as this cancels pending print jobs in the printer’s memory. Remove the card as follows: Open the printer cover and remove the ribbon.

  • Page 41: Replacing The Print Head

    Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 42 To exchange the print head, please proceed as follows: Before changing the print head, unplug the power cable. PRIMACY Step 1 – Removing the defective print head Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.
  • Page 43 Connect the cable into its socket, making sure it is the right way round. Do not use any force, as this part is relatively fragile. Press down PRIMACY on each side of the connector to ensure a good connection is made.
  • Page 44 Step 3 – Configuring the new print head Power up the printer and check that it is properly connected to a computer on which the printer’s Evolis Print Center is installed. Under Maintenance in Evolis Print Center, click on the Change print head tab.
  • Page 45 We recommend using the Check for updates wizard. This wizard will firstly look for available updates for the software suite. Once the software suite is updated, run the wizard again to check for updates for the printer firmware. To run the wizard, go to Evolis Premium Suite > Tools > Check for updates wizard.
  • Page 46 Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.
  • Page 47 Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 48: Technical Support

    Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information:...

  • Page 49: Technical Specifications

    APPENDIX A TECHNICAL SPECIFICATIONS This section presents your printer’s technical printing properties. PRIMACY General technical features • Single-sided or double-sided print module, for edge-to-edge printing • Colour sublimation and monochrome thermal transfer • Standard 300 x 300 dpi resolution • Customizable 300 x 600 dpi resolution (color and monochrome printing) or 300 x 1200 dpi resolution (monochrome printing only) •...
  • Page 50 Ribbons To maximise the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use Evolis High Trust ribbons. ® • Automatic identification and configuration • Ribbon inserted in a cassette to make handling easier •...
  • Page 51 Warranty conditions • 3 years’ warranty (printer and print head) • Extended warranties available (contact your Evolis dealer) Warranty subject to strict compliance with the special usage and maintenance conditions and use of Evolis High Trust ® ribbons Dimensions and weight •...
  • Page 52 • Colours available: Fire red and Brilliant blue • Double-sided printing upgrade kit • Encoding options Can be combined, fitted on site using additional modules Magnetic stripe encoder PRIMACY Chip contact station Smartcard encoder Contactless card encoder Others on request •...
  • Page 53 EN60950-1: 2006 + A11 + A1 + A12 + A2 approved by Evolis may cause, harmful interference and void the FCC authorization to operate this equipment. It is recommended to respect a distance of 20 cm between user and RFID module when the module is powered.

  • Page 54: Magnetic Stripe Encoding

    Location of the magnetic encoder The magnetic encoder is a module installed either in the factory or on site by your Evolis dealer. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.
  • Page 55 Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downwards as shown below: Open the printer card feeder as shown. Insert a maximum of 100 magnetic cards with a thickness of 0.76 mm. Hold the cards as shown in the diagram (magnetic stripe downwards). PRIMACY Close the feeder.
  • Page 56 Configuring the Evolis Print Center When first installing the Evolis Print Center, the magnetic encoder functions need to be configured. The magnetic encoder functions may be accessed from the Evolis Print Center Properties by right-clicking the name of the printer.
  • Page 57 If, in between two routine printer cleaning runs, the read-write process fails with more than one card, it is recommended to run an advanced printer PRIMACY cleaning sequence manually (please see the “Maintenance” section of this manual for the procedure to follow).
  • Page 58 Contact station location The contact station is a module installed either in the factory or on site by your Evolis dealer. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed.
  • Page 59 Smartcards must be placed in the card feeder so that the chip contact is facing upwards as shown below: Open the printer card feeder as shown. Insert a maximum of 100 cards with a thickness of 0.76 mm (chip contact pointing upward). Ensure the cards are positioned as illustrated in the diagram. PRIMACY Close the feeder.
  • Page 60 DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip. PRIMACY DB-9 SMARTCARD CONTACT POINTS CONNECTOR PINS C1 (V c.c.)
  • Page 61 NOTE In order to encode a smartcard, you can use the cardPresso software or Evolis Premium SDK and the SDK of the encoder. PRIMACY You must not print on the chip during printing or you may destroy it.
  • Page 62 Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and a built-in antenna. A module such as this must be installed by a specialist. The Evolis product catalogue includes printers equipped with a built-in encoder for contactless chips.
  • Page 63 In the first case, your printer’s USB cable is used to drive firstly the printer and secondly the encoder from the computer. PRIMACY NOTE Refer to the Evolis Programming Guide for further details on programming contactless smartcards. NOTE In order to encode a smartcard, you can use the cardPresso software or Evolis Premium SDK and the SDK of the encoder.

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