Related Manuals for Evolis Zenius
Summary of Contents for Evolis Zenius
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Page 1: User Guide
USER GUIDE Evolis Card Printer © 2011. All rights reserved. December 2011. Ref. KU20E Rev. C0... -
Page 2: Copyright Notice
All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual. -
Page 3: Warranty Registration
As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by emailing us at info@evolis.com. -
Page 4: Getting Started
Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry. -
Page 5: Description Of The Printer And Its Functions
1-2 Description of the printer and its functions Pushbutton Cards and ribbon Cleaning Printer - Card input feeder - USB connectors (option) - Manual card feeder - USB connector (std) - Output hopper - Ethernet connector (option) - Control panel - Power cable socket - Kensington lock... - Page 6 - Thermal print head - Side panel opening mechanism - Cleaning roller - Dust filter - Card thickness adjustment gauge - Serial number label Access to the side panels of the machine and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users.
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Page 7: Installation
30 minutes in standby mode. The standby times can be configured in the Evolis Print Center. In standard standby mode, sending a print request restarts the printer and quickly pressing (for 1 second) on the button exits the printer from hibernation mode . -
Page 8: Fitting The Ribbon
For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual. -
Page 9: Loading The Cards
1-3c CARDS For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor. -
Page 10: Removing Printed Cards
Removing printed cards ä Once the print cycle is complete, cards are delivered into the output hopper below the card feeder. This output hopper is designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a maximum capacity of 20 x 0.76 mm cards. - Page 11 To adjust card thickness: Ê Open the printer cover by pressing on the opening lever, then tilt the cover up. Ë Adjust the thickness of the cards used by moving the gauge from right to left to the desired card thickness. Ì...
- Page 12 Inserting cards manually ä Cards may be inserted one by one into the manual feeder. Manual insertion must be configured beforehand in the Evolis Print Center (see section 2-2, Managing the print settings). Ê After starting your print task, insert a card into the manual feeder. The card will emerge automatically when printing is complete.
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Page 13: Installing The Print Driver
Printing 2-1 Installing the print driver New advanced functions automate printer configuration after the print driver has been installed. Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms. To install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire installation process. - Page 14 A graphic application called Evolis Print Center is available to help you if necessary to change certain predefined settings. To access this application: From the Start button on the bottom left of your screen in the Windows task bar, select All programs, Evolis Card Printer, Evolis Premium Suite, Evolis Print Center...
- Page 15 Right click the name of the printer, select Properties to access the settings or double (left) click the name of the printer. Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice and assistance needed before making any changes.
- Page 16 Warnings about problems which have stopped the printer. When the Evolis Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen. The colour of the icon varies according to the status of the printer:...
- Page 17 The Evolis Printer Manager service can be disabled by right-clicking the Evolis icon on the status bar. Interrupting the Evolis Printer Manager service is only recommended if there is a conflict with other applications installed on your computer. The Evolis Printer Manager service is the best way of monitoring your printer effectively from your workstation.
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Page 18: Printing A Card
In Microsoft Word ® ä After having set the Evolis printer as the default: Start the MS-Word application Click on the File in the menu bar, then on Page Setup The Paper tab has a Paper Size option, select CR80 Card For Word 2010: click the Page layout tab, then click on Size and select ‘CR80 Card‘... - Page 19 2-5 Connecting to a network (Ethernet) All Evolis printers can be fitted with a TCP/IP network connection. This function is available as standard on the Zenius Expert. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.
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Page 20: Maintenance
® approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation. The manufacturer’s warranty does not cover physical damage or quality problems caused by using non- Evolis approved ribbons. -
Page 21: Routine Printer Cleaning
Number of cards remaining Cleaning required after: Warranty invalid after: before warranty voided Printer (warning light flashing) (warning light steady) (warning light steady) Zenius 1000 cards 200 cards 1200 cards... - Page 22 Follow the procedure below to ensure you have carried out regular cleaning properly: Repeatedly running the adhesive card through the printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head. Ê...
- Page 23 The used cleaning card is ejected automatically by the manual feeder. Î Ï Ð Ñ Ò Ó Routine cleaning may also be carried out from the Evolis Print Center by clicking on "Start cleaning". Before using your printer, remember to reset the gauge to the desired card thickness.
- Page 24 However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by Evolis.
- Page 25 Follow the procedure below: Ê Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. Ë Unplug the power supply cable, open the cover then find the print head.
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Page 26: Advanced Cleaning
For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. Evolis provides an Evolis High Trust maintenance kit consisting of 2 adhesive cards, 2 impregnated "T" shaped cards, a cleaning pen and a ®... - Page 27 Ð Ò Ñ Routine cleaning may also be carried out from the Evolis Print Center by clicking on “Start cleaning”. Warning, the "T" shaped card must be used just after the sachet is opened. Before using your printer, remember to reset the gauge to the desired card thickness.
- Page 28 3-3b SERvICING THE PRINT HEAD Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory: cleaning pen Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.
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Page 29: 3-3C Servicing The Dust Filter
Remove the filter by pulling it upwards and slide it out to release it completely. Ì Once the filter is removed from its slot, obtain a cleaning wipe supplied by Evolis. Í Clean the filter by rubbing the wipe either side of Î... -
Page 30: Warnings And Diagnosis
Evolis technical support. 4-1 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. - Page 31 Card loading error. recognized. Check cards have been Check the condition of the loaded. For any other problem ribbon in the printer. If you contact your Evolis dealer. have a print job in progress, this restarts with a new card.
- Page 32 Open the cover and hold down the pushbutton in order to eject the jammed card. For more details, refer to section 4-3b. If the problem persists, contact your Evolis dealer for assistance. ROUTINE CLEANING ADvANCED CLEANING (after 1,000 cards have been The printer requires inserted) advanced cleaning.
- Page 33 CLEANING WAITING FOR A CARD (after 1,200 cards have been TO BE INSERTED OR REMOvED inserted) The printer is waiting for The printer must be a card to be inserted or cleaned to avoid the risk removed. of the warranty being Insert a card or remove the voided.
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Page 34: Diagnosis Help
4-2 Diagnosis help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible. 4-2a PRINTING A TECHNICAL TEST CARD We recommend that you print a technical test card to ensure that your printer is working properly. - Page 35 4-2C IDENTIFYING INSTALLED SOFTWARE vERSIONS You can identify directly the system versions installed (print driver, set, etc.). Ê In Evolis Print Center, double click the name of the printer to display its Properties. Ë Click System information, then System information.
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Page 36: Troubleshooting
Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. Ë The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com. - Page 37 Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from an Evolis dealer. Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.
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Page 38: Partial Or Incorrect Printing
Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com. -
Page 39: 4-3B Freeing Jammed Cards
4-3b FREEING JAMMED CARDS Control panel displays: MECHANICAL ERROR Card jammed in the printer. Print jobs are interrupted. Do not turn off your printer as this cancels pending print jobs in the printer’s memory. Remove the card as follows: Ê Open the printer cover and remove the ribbon. -
Page 40: 4-3C Replacing The Print Head
Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be. - Page 41 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. Step 1 - Removing the defective print head ä Ê Open the printer cover. Ë Locate the print head. Ì Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.
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Page 42: Step 2 - Installing The New Print Head
Step 2 - Installing the new print head ä Ê Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Ë Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots . -
Page 43: Step 4 - Cleaning The Printer
Step 3 - Configuring the new print head ä Ê Power up the printer and check that it is properly connected to a computer on which the printer’s Evolis Print Center is installed. Ë In Maintenance of Evolis Print Center, click on the Change print head tab. -
Page 44: 4-3D Updating The Firmware (Under Windows)
Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade. - Page 45 Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.
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Page 46: Technical Support
For any unresolved technical problem, contact an Evolis dealer. If you do not know any Evolis dealers, visit the website and send us your question. Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information: Ê... -
Page 47: A1 - Technical Specifications
Appendix A A1 - Technical specifications This section presents your printer’s technical printing properties. General technical features ä Single side print module, edge-to-edge printing Colour sublimation and monochrome thermal transfer 300 dpi print head (11.8 dots/mm) 2 million colours 16MB RAM Printing speed ä... - Page 48 Windows: ® • Printer driver • Evolis Print Center for the administration, management and configuration of the printer • Evolis Printer Manager for two-way graphic notification • Compatible with Windows: XP SP2; Vista 32/64, W7 32/64 Supplied with eMedia CS card designer (trial version valid for 30 days to be downloaded from Mediasoft Web site) Other platforms: •...
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Page 49: Eco-Design And Certifications
Warranty conditions ä 2 years' warranty (printer and print head) Dimensions and weight ä Dimensions (H x W x L): 195 x 205 x 310 mm Weight: 3.3 kg Acoustics (tested in accordance with ISO 7779) ä Sound pressure in assistant positions L (colour mode YMCKO) •... -
Page 50: Options And Accessories
Options & accessories ä Colours available: Fire red and Grey Brown Ethernet TCP-IP Encoding options • Can be combined, fitted on site using additional modules • Magnetic stripe encoder • Chip contact station • Smartcard encoder • Contactless card encoder •... -
Page 51: B1 - Compliance Statements
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without Safety standard applied EN60950-1:2006 + A11 the express, written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment. -
Page 52: C1 - Encoding Options
ä The magnetic encoder is a module installed either in the factory or on site by your Evolis dealer. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing. -
Page 53: Card Positioning
Card positioning ä Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downwards as shown below: Ê Open the printer card feeder as shown. Ë Insert a maximum of 50 cards of thickness 0.76 mm. Hold the cards as shown in the diagram (magnetic stripe downwards). -
Page 54: Configuring The Evolis Print Center
Configuring the Evolis Print Center ä When first installing the Evolis Print Center, the magnetic encoder functions need to be configured. The magnetic encoder functions may be accessed from the Evolis Print Center Properties by right-clicking the name of the printer. -
Page 55: Cleaning The Magnetic Encoder
Cleaning the magnetic encoder ä The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the printer runs an advanced cleaning sequence with impregnated «T» cards (see the “Maintenance”... -
Page 56: C1B - Contact Smartcard Encoding
ä The contact station is a module installed either in the factory or on site by your Evolis dealer. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed. - Page 57 Card positioning ä Smartcards must be placed in the card feeder so that the chip contact is facing upwards as shown below: Ê Open the printer card feeder as shown. Ë Insert a maximum of 50 cards of thickness 0.76 mm (smartcard contact upwards). Ensure the cards are positioned as illustrated in the diagram.
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Page 58: Contact Station Interface
Contact station interface ä Printers fitted only with a smartcard contact station (without integrated encoder) are fitted with a female DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip. - Page 59 Refer to the Programming Guide for the Evolis printer for more information on programming a smartcard and the Option installation manual for configuration of the card present signal. The Evolis product catalogue also includes printers equipped with a chip contact station and a built-in encoder. These encoders connect to the PC via a USB interface.
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Page 60: C1C - Contactless Smartcard Encoding
Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and a built-in antenna. A module such as this must be installed by a specialist. The Evolis product catalogue includes printers equipped with a built-in encoder for contactless chips. -
Page 61: Computer Connection
A card is moved from the feeder towards the antenna and is positioned nearby. The chip is programmed via the computer’s serial (or USB) interface connecting the built-in encoder and the computer. Refer to the Evolis Programming Guide for further details on programming contactless smartcards. -
Page 62: D1 - Consumables And Accessories
Evolis offers a full range of consumables and accessories Evolis High Trust specially designed to work with its printers. Tested and approved ® by Evolis’ R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability. Ribbons ä... - Page 63 Cards and accessories ä Ref. Description Cleaning accessories Regular cleaning kit (for servicing the cleaning roller and print head) ACL001 5 adhesive cards, 5 cotton buds Advanced cleaning kit (for a thorough clean of the printer) ACL002 2 "T" shaped impregnated cards, 2 adhesive cards, 1 pen, 1 box of 60 impregnated antistatic wipes Adhesive card cleaning kit (for servicing the cleaning roller) ACL003 50 adhesive cards...