Evolis Tattoo 2 User Manual
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Evolis Tattoo 2 User Manual

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USER GUIDE

Evolis Card Printer © 2009. All rights reserved. July 2009.
Ref. KU10E Rev.C0

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  • Page 1: User Guide

    USER GUIDE Evolis Card Printer © 2009. All rights reserved. July 2009. Ref. KU10E Rev.C0...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at www.evolis.com.

  • Page 4: Getting Started

    Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    1-2 Description of the printer and its functions End of Control Cover ribbon button open No cards Cleaning - Cover opening button - Card input feeder - Output hopper - Control panel...
  • Page 6 - Thermal print head - Power cable socket - Ribbon - USB socket (std) - Control button - DB-9 connector (option) - Cleaning rollers - Serial number label - Magnetic encoder (option)

  • Page 7: Installation

    1-3 Installation 1-3a CONNECTING THE PRINTER ³ Connection to the power supply The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. ™...

  • Page 8: Fitting The Ribbon

    1-3b RIBBONS Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.

  • Page 9: Loading The Cards

    1-3c CARDS )RU RSWLPXP TXDOLW\ WKH FDUGV XVHG PXVW EH ,62  FHUWLÀHG Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. 'R QRW XVH FDUGV WKDW KDYH EHHQ GDPDJHG IROGHG HPERVVHG RU GURSSHG RQ WKH ÁRRU Keep your cards protected from dust.

  • Page 10: Removing Printed Cards

    Loading a card manually ™ Insert a card manually into the manual card feeder. The card will automatically eject after printing. ³ Removing printed cards The printer is supplied with an output hopper with a capacity of 15 x 0.76 mm (30 mil.) cards. This hopper receives the cards once printed DQG PXVW EH ÀWWHG WR WKH SULQWHU DV IROORZV...

  • Page 11: Adjusting Card Thickness

    Cards can be collected in two different ways: ™ Automatic ejection mode (in this case, use of the detachable output hopper supplied with the printer is recommended) š Manual collection mode (the card needs to be retrieved after printing). ™ š...

  • Page 12: Installing The Print Driver

    It is therefore essential to proceed in stages, changing settings only when you are completely sure. Evolis offers the option to revert to the factory settings at any time if the adjustments made do not give the expected results.
  • Page 13 2-2 Managing the print settings Before using your printer, it is essential to check and/or change the default print driver settings: Ribbon* type Card type &DUG ÀQLVK RU WUHDWPHQW … <RX ZLOO ÀQG PRUH GHWDLOHG LQIRUPDWLRQ DERXW WKH FDUGV UHFRPPHQGHG E\ (YROLV LQ WKH ¶(YROLV *HQXLQH 3URGXFW· list of consumables.
  • Page 14 ³ “Graphics” tab Ribbon* or card types Front/back printing Choice of methods for feeding and collecting cards Card orientation, portrait or landscape Number of copies ³ “Tools” tab Setting and testing magnetic encoding options Test card printing Cleaning the printer Dialogue interface with the printer.

  • Page 15: Printing A Card

    In Microsoft ® Word After having set the Evolis printer as the default: Start the MS-Word application Click on the File in the menu bar, then on Page Setup The Paper tab has a Paper Size option, select CR80 Card In the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.
  • Page 16 2-4 Connecting to a network (Ethernet) $OO (YROLV SULQWHUV KDYH WKH EHQHÀW RI D 7&3,3 QHWZRUN FRQQHFWLRQ PHFKDQLVP 7KLV IHDWXUH LV DYDLODEOH DV VWDQGDUG RU DV DQ RSWLRQ depending on the model in the range. 2XW RI WKH ER[ WKH SULQWHU FRPHV FRQÀJXUHG LQ '+&3 PRGH '\QDPLF +RVW &RQÀJXUDWLRQ 3URWRFRO  ZKLFK PHDQV WKDW LWV ,3 DGGUHVV LV VXSSOLHG E\ WKH QHWZRUN ,Q DGGLWLRQ WR WKHVH EDVLF VHWWLQJV WKH QHWZRUN DGPLQLVWUDWRU KDV WKH RSWLRQ RI FRQÀJXULQJ WKH SULQWHU GLIIHUHQWO\ in order to comply with the constraints imposed by the corporate LAN: Printer connected in a subnet, in DHCP...

  • Page 17: Maintenance

    In addition, the use of Evolis brand ribbons (Evolis Genuine Ribbons) also ensures that your equipment operates properly. Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation.

  • Page 18: Routine Printer Cleaning

    3-2 Routine printer cleaning The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid. Recommended cleaning cycle: whenever the ribbon is changed Mandatory cleaning cycle: when the cleaning warning is triggered Servicing accessory: cleaning card <RXU SULQWHU LV ÀWWHG ZLWK D FOHDQLQJ ZDUQLQJ V\VWHP ZKLFK LV WULJJHUHG DIWHU D FHUWDLQ QXPEHU RI FDUGV KDYH...
  • Page 19 Follow the procedure below: Repeatedly running the cleaning card through the printer cleans the feed rollers, the cleaning rollers and the print head. ™ Open the cover. š Remove the ribbon as shown on the diagram then close the cover again. ›...
  • Page 20  Insert the cleaning card into the feeder. ž Put the feeder back into the printer, then press on the upper section of the feeder until it clicks. Ÿ Hold down the control button on the control panel for one second. Cleaning starts.  ...

  • Page 21: Servicing The Cleaning Roller(S)

    3-3 Servicing the cleaning roller(s) In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis. The cleaning roller(s) remove(s) any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon is changed*...
  • Page 22  When it has dried, put the cleaning roller back in the printer. ž Replace the ribbon if necessary and close the cover again. Ÿ Remove the card feeder from the printer.   Clean the roller with the wipe. ¡ Press the card feeder back into the printer until it clicks.

  • Page 23: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis. You must also protect the print head and its components from any discharge of static electricity.
  • Page 24 Follow the procedure below: ™ Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. š 2SHQ WKH FRYHU DQG ÀQG WKH SULQW KHDG › Gently rub the cotton bud from left to right along the print head for a few seconds.

  • Page 25: Warnings And Diagnosis

    Evolis technical support. 4-1 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.
  • Page 26 RIBBON No ribbon in the printer. End of ribbon. 7KH ULEERQ LV QRW FRUUHFWO\ ÀWWHG The ribbon is torn. Check the condition of the ribbon in the printer. If you have a print job in progress, this restarts with a new card. CARDS The card feeder is incorrectly installed.
  • Page 27 Refer to Appendix C of this manual for further information. Press the control button for one second. The printer will restart the magnetic encoding cycle with a new card. If the problem persists, call your Evolis dealer for assistance. COOLING MODE The cooling system has been activated.

  • Page 28: Diagnosis Help

    4-2 Diagnosis help ,Q WKLV VHFWLRQ \RX ZLOO ÀQG DOO WKH LQIRUPDWLRQ \RX QHHG WR FDUU\ RXW D IHZ VLPSOH FKHFNV WKDW \RX PD\ EH DVNHG WR UXQ E\ \RXU (YROLV GHDOHU to help you as effectively as possible. 4-2a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly.

  • Page 29: 4-2B Identifying Installed Software Versions

    4-2b IDENTIFYING INSTALLED SOFTWARE VERSIONS $V SUHYLRXVO\ VKRZQ \RX FDQ HDVLO\ LGHQWLI\ WKH YHUVLRQ RI WKH VRIWZDUH HPEHGGHG LQ \RXU SULQWHU ÀUPZDUH QXPEHU E\ PHDQV RI WKH WHVW card. You can also identify the version of the print driver installed as follows: ™...

  • Page 30: Troubleshooting

    &KHFN WKDW WKH ULEERQ LV QRW ÀQLVKHG RU GDPDJHG 5HSODFH LW RU UHLQVWDOO LW LI QHFHVVDU\ š The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.
  • Page 31 Use of incompatible cards. &KHFN WKDW WKH FDUGV XVHG PDWFK WKH VSHFLÀFDWLRQV We recommend that you obtain your cards from an Evolis dealer. 8VH RI FDUGV REWDLQHG HOVHZKHUH LV OLDEOH WR DGYHUVHO\ DIIHFW SULQW TXDOLW\ DQGRU GDPDJH WKH SULQW KHDG...

  • Page 32: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.

  • Page 33: 4-3B Freeing Jammed Cards

    4-3b FREEING JAMMED CARDS Control panel displays MECHANICAL Print jobs are interrupted. PROBLEM 'R QRW WXUQ \RXU SULQWHU RII DV WKLV FDQFHOV SHQGLQJ SULQW MREV LQ WKH SULQWHU·V PHPRU\ Remove the card as follows: ™ Open the printer cover and remove the ribbon. š...

  • Page 34: 4-3C Replacing The Cleaning Rollers

    Should your cleaning roller start to work less effectively despite regular maintenance, it is advisable to replace it in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning roller is available as a consumable from your Evolis dealer. Roller replacement procedure: ™...
  • Page 35 ž Remove the card feeder as shown. Ÿ Remove any cards found.   /RFDWH WKH ZRUQ FOHDQLQJ UROOHU UHPRYH LW DQG ÀW WKH QHZ RQH ¡ Replace the cards in the card input feeder. ¢ Put the feeder back in the printer. ž...

  • Page 36: 4-3D Replacing The Print Head

    Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully. Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.
  • Page 37 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. ³ Step 1 - Removing the defective print head ™ Open the printer cover. š Locate the print head. › Press on the metal part found at the bottom as shown on the diagram, in order to free the lugs from the holding fork, then remove the lugs from their slots.

  • Page 38: Step 2 - Installing The New Print Head

    ³ Step 2 - Installing the new print head ™ Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. š Pick up the new print head and turn it towards you, with the white connector visible. ›...

  • Page 39: Step 4 - Cleaning The Printer

    ³ 6WHS   &RQÀJXULQJ WKH QHZ SULQW KHDG ™ Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. š 8QGHU WKH SULQW GULYHU·V 3URSHUWLHV FOLFN RQ WKH ´7RROVµ WDE ›...

  • Page 40: 4-3E Updating The Firmware (Under Windows)

    8SGDWLQJ WKH ÀUPZDUH LV D VLPSOH RSHUDWLRQ EXW RQH ZKLFK LI QRW SURSHUO\ FRPSOHWHG FDQ UHVXOW LQ \RXU SULQWHU EUHDNLQJ GRZQ Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an XSJUDGH ,Q JHQHUDO VXFK XSGDWHV DUH RQO\ UHTXLUHG LQ WKH HYHQW RI SUREOHP RU PDOIXQFWLRQ WKDW KDV EHHQ FOHDUO\ LGHQWLÀHG E\ \RXU (YROLV...

  • Page 41: 4-3F Updating The Print Driver

    8SGDWLQJ WKH SULQW GULYHU LV D WDVN WKDW LV UHTXLUHG LQ RUGHU WR À[ PDOIXQFWLRQV RU JDLQ WKH EHQHÀW RI QHZ RSWLRQV Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 42: Technical Support

    Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information: ™...

  • Page 43: 7Hfkqlfdo Vshflàfdwlrqv

    Appendix A $  7HFKQLFDO VSHFLÀFDWLRQV This section presents your printer’s technical printing properties. ³ General technical features Colour or monochrome printing module 300 dpi print head (11.8 dots/mm) USB connection 16 MB RAM Detachable 100 card input feeder (0.76 mm or 30 mil) 15 card detachable output hopper 1 button and 4 LED control panel $YDLODEOH FRORXU ÁDPH UHG...

  • Page 44: Ribbon Types

    ‡ &RQWDFWOHVV FDUG HQFRGHU  ,62 $ % ,62  0LIDUH 'HV)LUH +,' L&/$66 100-card additional card feeder Warranty ³ For best results and to lengthen the useful life of your printer, use original Evolis Genuine Product consumables. Printer and print head: 2-year warranty , unlimited number of print runs Card types:...

  • Page 45: B1 - Compliance Statements

    3XUVXDQW WR 3DUW  RI WKH )&& 5XOHV DQ\ FKDQJHV RU PRGLÀFDWLRQV PDGH WR WKLV HTXLSPHQW Full name: Serge Olivier without the express, written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment.

  • Page 46: C1 - Encoding Options

    Appendix C C1 - Encoding options Some models of Evolis printers are equipped with encoding systems which are used to customise magnetic strips, and contact and contactless smartcards. Depending on the model, it is possible to install up to three types of encoder in the printer (magnetic strip, contact and contactless smartcards).

  • Page 47: Card Positioning

    ³ Card positioning Magnetic strip cards must be placed in the card feeder so that the magnetic strip is facing upwards as shown below: ™ Remove the card feeder from the printer as shown. š Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards ›...

  • Page 48: "Magnetic Encoder" Dialogue Box

    ³ &RQÀJXULQJ WKH :LQGRZV SULQW GULYHU :KHQ ÀUVW LQVWDOOLQJ WKH :LQGRZV SULQW GULYHU WKH PDJQHWLF HQFRGHU IXQFWLRQV QHHG WR EH FRQÀJXUHG 7KH PDJQHWLF HQFRGHU IXQFWLRQV are found in the print driver’s Tools dialogue box by clicking on the Encoding Settings button. ³...

  • Page 49: So 7811 Magnetic Encoding Standards

    ³ SO 7811 magnetic encoding standards Track number Separator Density Character set Number of characters Alphanumeric Track 1 210 ppp (ASCII 20-95) Numeric Track 2 75 ppp (ASCII 48-62) Numeric Track 3 210 ppp (ASCII 78-62) bits per inch ([FHSW IRU WKH ´"µ FKDUDFWHU Including the Start, Stop and LRC characters which are automatically handled by the magnetic encoder...

  • Page 50: C1B - Contactless Smartcard Encoding

    Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and sometimes a detachable antenna. Integration of such a module must be carried out by specialist. The Evolis product catalogue has printers equipped with a built-in encoder for contactless chips.

  • Page 51: Computer Connection

    ³ Computer connection If your encoder is supplied with an USB interface, it will either be connected to the printer’s internal USB Hub, or equipped with a USB cable to connect to your computer directly. LQ WKH ÀUVW FDVH \RXU SULQWHU·V 86% FDEOH LV XVHG WR GULYH ÀUVWO\ WKH SULQWHU DQG VHFRQGO\ WKH HQFRGHU IURP WKH FRPSXWHU If your encoder is supplied with an RS-232 interface, it needs to be connected to the computer via a serial cable.

  • Page 52: D1 - Consumables And Accessories

    D1 - Consumables and accessories Evolis offers a full range of consumables and accessories specially designed to work with its printers. Tested and approved by Evolis’ R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability.
  • Page 53 Ref. Description Colour ribbons R3011 YMCKO 200 cards/roll R3013 ½ YMCKO 400 cards/roll R3314 YMCKOK 200 cards/roll R3411 YMCKO 100 cards/roll R3511 YMCKO 500 cards/roll R3514 YMCKOK 500 cards/roll Special ribbons R2218 Scratch-off ink Up to 600 cards/roll R2219 BlackWAX* Up to 600 cards/roll R2018 Scratch-off ink...
  • Page 54 ³ Cards Ref. Description Plastic cards C1001 Blank PVC cards, Premium, 0.76 mm 500 cards/box C1003 Blank PVC cards, Premium, with HiCo mag strip - 0.76 mm 500 cards/box C1004 Blank PVC cards, Premium, with LoCo mag strip - 0.76 mm 500 cards/box C4001 Blank PVC cards, Standard, 0.76 mm...
  • Page 55 ³ Software and accessories Ref. Description Software L8001 eMedia Card Designer software, Pro Edition, unrestricted version, all database types L8002 eMedia Card Designer software, Standard Edition, unrestricted version, Excel database connection Maintenance kits UltraClean cleaning kit (for full printer cleaning) A5011 5 pre-impregnated cards, 5 cotton buds, 1 box of 40 pre-impregnated wipes PrinterClean cleaning kit (for cleaning the card feed rollers)
  • Page 56 Ref. Description Printer accessories S2304BB Extra card feeder for 100 cards (brilliant blue) S2304FR ([WUD FDUG IHHGHU IRU  FDUGV ÁDPH UHG S5304OC Extra card feeder for 100 cards (ocean blue) S5304FR ([WUD FDUG IHHGHU IRU  FDUGV ÁDPH UHG S5304JG Extra card feeder for 100 cards (jungle green) S5305OC...

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