Evolis Primacy User Manual
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Evolis Primacy User Manual

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USER G UIDE
Evo lis Ca rd Printe r © 2012. All rig hts re se rve d . Fe b rua ry 2012.
Re f. KU30E Re v.
B
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  • Page 1 USER G UIDE Evo lis Ca rd Printe r © 2012. All rig hts re se rve d . Fe b rua ry 2012. Re f. KU30E Re v.

  • Page 2: Warranty

    Evo lis is c o mmitte d to he lp ing the e nviro nme nt b y re d uc ing the e ne rg y c o nsump tio n o f its p ro d uc ts. Evolis printers have been certified ENERGY STAR ® due to their low power consumption.
  • Page 3 . As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by e ma iling us a t info @ e vo lis.c o m...
  • Page 4 G e tting sta rte d 1-1 Unpa c king Your printer is supplied with several accessories that we ask you to look at closely. T his list ma y va ry d e p e nd ing o n yo ur lo c a tio n. T he p rinte r is ship p e d in sp e c ia l p a c ka g ing d e sig ne d to p re ve nt a ny d a ma g e in tra nsit.

  • Page 5: De Sc Riptio N O F The P Rinte R A Nd Its Func Tio Ns

    1- 2 De sc riptio n o f the p rinte r a nd its func tio ns Pushb utto n C a rds a nd rib b o n C le a ning Printe r - C a rd inp ut fe e d e r - USB c o nne c to r (typ e A) - O utp ut ho p p e r - USB c o nne c to r (typ e B)
  • Page 6 - T he rma l p rint he a d - Sid e p a ne l o p e ning me c ha nism - Dust filter - C le a ning ro lle r - C a rd thic kne ss a d justme nt g a ug e - Se ria l numb e r la b e l Access to the side panels of the machine and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users.

  • Page 7: 1- 3A C O Nnec T Ing T He Print Er

    30 m inute s in standb y m o de . The standby times can be configured in the Evolis Print Center. In standard standby mode, sending a print request restarts the printer and quickly pressing (for 1 second) on the button exits the printer from hibernation mode ä...
  • Page 8 1- 3b RIBBO NS ® Evo lis o rig ina l Hig h T rust rib b o ns o p timise yo ur p rinte r’ s o p e ra tio n a nd a vo id c a using d a ma g e to it. T he use o f rib b o ns fro m o the r sup p lie rs is lia b le to d a ma g e yo ur p rinte r a nd vo id s the ma nufa c ture r’...
  • Page 9 1- 3c C ARDS For optimum quality, the cards used must be ISO 7810 certified. Use o nly the c ard ty p e s re c o m m e nde d b y Evo lis. Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor.

  • Page 10: Re M O Ving Printe D C A Rds

    ä Re m o ving printe d c a rds O nc e the p rint c yc le is c o mp le te , c a rd s a re d e live re d into the o utp ut ho p p e r b e lo w the c a rd fe e d e r. T his o utp ut ho p p e r is d e sig ne d to c o lle c t the p rinte d a nd / o r e nc o d e d c a rd s.
  • Page 11 T o a djust c a rd thic kne ss: Ê O p e n the c a rd fe e d e r o n the p rinte r. Ë Ad just the thic kne ss o f the c a rd s use d b y mo ving the g a ug e fro m rig ht to le ft to the d e sire d c a rd thic kne ss. Ì...
  • Page 12 ä Ma na g ing the re je c t b o x The printer is fitted with a removable reject box which is positioned behind it. T he re je c t b o x c a n ho ld 30 c a rd s. T o e mp ty it, just re mo ve the c a rd s in it.
  • Page 13 Printing 2-1 Insta lling the p rint d rive r New advanced functions automate printer configuration after the print driver has been installed. Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms. T o insta ll a p rint d rive r, inse rt the C D into yo ur c o mp ute r a nd se le c t the p rint d rive r me nu. A p ro g ra m will g uid e yo u thro ug h the e ntire insta lla tio n p ro c e ss.
  • Page 14 O nc e the rib b o n ha s b e e n insta lle d , yo ur Evo lis p rinte r will a uto ma tic a lly a d a p t its p a ra me te rs a nd se tting s to suit the rib b o n. A graphic application called Evolis Print Center is available to help you if necessary to change certain predefined settings.
  • Page 15 Pro pe rtie s Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis de ale r fo r any advic e and assistanc e ne e de d b e fo re m aking any c hang e s.
  • Page 16 2-3 Notification of messages and warnings T he Evo lis Printe r Ma na g e r ha s a n a d d itio na l func tio n a llo wing the p rinte r to c o mmunic a te with the use r with notifications . There are several types of notifications: Me ssa g e s a b o ut the ma inte na nc e o f the p rinte r.
  • Page 17 Evo lis Printe r Ma na g e r Interrupting the Evolis Printer Manager service is only recommended if there is a conflict with other applications installe d o n y o ur c o m p ute r. T he Evo lis Printe r Manag e r se rvic e is the b e st way o f m o nito ring y o ur p rinte r e ffe c tive ly...
  • Page 18 2- 4 Printing a c a rd A large number of Windows applications allow documents to be printed (for example the tools in Microsoft’s Office suite, i.e. MS-Word, MS-Ac c e ss, Ms-Exc e l, MS-Po we rPo int). To gain familiarity with the layout of a card and configuring its formatting and printing, we suggest the following example. ä...
  • Page 19 2- 5 C o nne c ting to a ne two rk (Ethe rne t) All Evolis printers can be fitted with a TCP/IP network connection. This function is available as standard on the Zenius Expert. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.

  • Page 20: Do Ub Le - Side D P Rinting

    2- 6 Do ub le - side d p rinting If yo ur p rinte r p rints o n o nly o ne sid e o f the c a rd a nd yo u wa nt to p rint o n b o th sid e s, yo u c a n p urc ha se a d o ub le -sid e d p rinting up g ra d e . Ple a se c o nta c t yo ur Evo lis d e a le r who will he lp yo u o b ta in o ne .
  • Page 21 3-1 G e ne ra l wa rra nty info rm a tio n Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance. Please comply with the instruc tio ns g ive n b e lo w to e nsure tha t it runs sa tisfa c to rily.

  • Page 22: Ro Utine P Rinte R C Le A Ning

    3- 2 Ro utine p rinte r c le a ning 3- 2a RO UT INE PRINT ER C L EANING T he p rint he ad warranty is dire c tly linke d to ro utine c le aning o f y o ur p rinte r. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
  • Page 23 Fo llo w the pro c e dure b e lo w to e nsure yo u ha ve c a rrie d o ut re g ula r c le a ning pro pe rly: Re p e a te d ly running the a d he sive c a rd thro ug h the p rinte r c le a ns the c le a ning ro lle r in o rd e r to ma inta in p rint q ua lity a nd inc re a se s the se rvic e life o f the p rint he a d .
  • Page 24 Ï Re mo ve a ny c a rd s p re se nt in the fe e d e r. Ð Do ub le c lic k the c le a ning b utto n o n the c o ntro l p a ne l b e fo re inse rting the c le a ning c a rd . Ñ...

  • Page 25: 3- 2B Servic Ing T He Print Head

    3- 2b SERVIC ING T HE PRINT HEAD Re c o m m e nde d c le a ning c yc le : whe ne ve r the rib b o n is c ha ng e d. Se rvic ing a c c e sso ry: spe c ia l...
  • Page 26 Fo llo w the pro c e dure b e lo w: Ê T a ke a n Evo lis swab a nd p re ss the mid d le o f the tub e until the e nd o f the swab is imp re g na te d with a lc o ho l. Ë...

  • Page 27: Adva Nc E D C Le A Ning

    3- 3 Adva nc e d c le a ning For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. ® Evo lis p ro vid e s a n Evo lis Hig h T rust ma inte na nc e kit c o nsisting o f 2 a d he sive c a rd s, 2 imp re g na te d “...
  • Page 28 Î Using the le ve r, se t the c a rd thic kne ss to the MAX p o sitio n. Ï Re mo ve a ny c a rd s p re se nt in the fe e d e r. Ð...
  • Page 29 Ò Remove the “T” shaped card, then remove the film from the adhesive cleaning card Ê a nd inse rt the c le a ning c a rd Ë into the fe e d e r a s sho wn, a d he sive sid e up .

  • Page 30: 3- 3B Servic Ing T He Print Head

    3- 3b SERVIC ING T HE PRINT HEAD Re c o m m e nde d c le a ning c yc le : e ve ry 5 ro utine c le a ning c yc le s. Se rvic ing ac c e sso ry : c le aning p e n Unp lug the p rinte r fro m its p o we r sup p ly b e fo re c le aning the p rint he ad.

  • Page 31: 3- 3C Servic Ing T He Dust Fil T Er

    Remove the filter by pulling it upwards and slide it out to release it completely Ì Once the filter is removed from its slot, obtain a cleaning wipe supplied by Evolis Í Clean the filter by rubbing the wipe either side of it Î...

  • Page 32: Wa Rning S A Nd D Ia G No Sis

    He lp T his se c tio n g ive s a numb e r o f sug g e stio ns a llo wing p ro b le ms tha t ma y a rise whe n using yo ur p rinte r to b e p inp o inte d . If yo u d o no t ma na g e to so lve yo ur p ro b le m, this se c tio n a lso e xp la ins ho w to c o nta c t Evo lis te c hnic a l sup p o rt.
  • Page 33 PRINT ER READY PRO C ESSING T he p rinte r is re a d y to T he p rinte r is re c e iving re c e ive d a ta . d a ta . RIBBO N C ARDS No ribbon in the printer.
  • Page 34 PRINT ER C O VER O PEN MEC HANIC AL ERRO R T he p rinte r c o ve r is o p e n. C a rd ja mme d in the p rinte r. C lo se the c o ve r a g a in. T he Me c ha nic a l c o mp o ne nt printe r sta rts up.
  • Page 35 C L EANING WAIT ING FO R A C ARD (a fte r 1,200 c a rds ha ve b e e n T O BE INSERT ED O R REMO VED inse rte d) T he p rinte r is wa iting fo r a c a rd to b e inse rte d o r T he p rinte r must b e re mo ve d .

  • Page 36: Dia G No Sis He Lp

    4 - 2 Dia g no sis he lp In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to he lp yo u a s e ffe c tive ly a s p o ssib le .

  • Page 37: 4- 2C Ident Ifying Inst Al L Ed So Ft Ware Versio Ns

    4- 2C IDENT IFYING INST AL L ED SO FT WARE VERSIO NS You can identify directly the system versions installed (print driver, set, etc.). Ê In Evo lis Print C e nte r, d o ub le c lic k the na me o f the p rinte r to d isp la y its Pro pe rtie s Ë...

  • Page 38: Troubleshooting

    4 - 3 T ro ub le sho o ting Do no t atte m p t to use to o ls o r o the r ite m s to re p air y o ur p rinte r in the e ve nt o f p ro b le m s, in c ase m ajo r dam ag e is c ause d.

  • Page 39: Poor Print Quality

    ä Po o r print q ua lity Sm a ll b le m ishe s o n the c a rd T he c a rd surfa c e m a y b e dirty. C he c k tha t yo ur c a rd s a re p e rfe c tly c le a n. Use ne w c a rd s.

  • Page 40: Pa Rtia L O R Inc O Rre C T Printing

    C he c k tha t no a re a o f the c a rd d e sig n to b e p rinte d is o utsid e the p rint ma rg ins. Check the document orientation (portrait or landscape) in the Evolis Print Center configuration.

  • Page 41: 4- 3B Freeing Jammed C Ards

    4- 3b FREEING JAMMED C ARDS C o ntro l p a ne l d isp la ys: MEC HANIC AL ERRO R C a rd ja mme d in the p rinte r. Print jo b s a re inte rrup te d . Do no t turn o ff y o ur p rinte r as this c anc e ls p e nding p rint jo b s in the p rinte r’s m e m o ry .

  • Page 42: 4- 3C Repl Ac Ing T He Print Head

    4- 3c REPL AC ING T HE PRINT HEAD T he p rint he a d is a se nsitive c o mp o ne nt o f yo ur e q uip me nt. It d e te rmine s the p rint q ua lity, a nd re g ula r se rvic ing a lo ng with a n imme d ia te environment free from dust or other particles ensure a lengthy useful life.
  • Page 43 T o e xc ha ng e the print he a d, ple a se pro c e e d a s fo llo ws: Be fo re c ha ng ing the print he a d, ple a se unplug the po we r c a b le . ä...
  • Page 44 ä Ste p 2 - Insta lling the ne w print he a d Ê Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Ë T a ke the ne w he a d a nd inse rt it ve rtic a lly (white c o nne c to r up wa rd s) ra ising it in the two g uid e s so a s to tra p the lug s o f Ê...
  • Page 45 Step 3 - Configuring the new print head ä Ê Po we r up the p rinte r a nd c he c k tha t it is p ro p e rly c o nne c te d to a c o mp ute r o n whic h the p rinte r’ s Evo lis Print C e nte r is insta lle d .

  • Page 46: 4- 3D Updat Ing T He Firmware (Unde R Windo Ws)

    Be fo re a ny up d a te , p le a se c o nta c t yo ur Evo lis d e a le r who will b e a b le to g uid e yo u o n the a d visa b ility o r o the rwise o f c a rrying o ut a n upgrade. In general, such updates are only required in the event of problem or malfunction that has been clearly identified by your Evolis d e a le r.

  • Page 47: 4- 3E Updat Ing T He Print Driver

    4- 3e UPDAT ING T HE PRINT DRIVER Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Be fo re any up date , p le ase c o ntac t y o ur Evo lis de ale r who will b e ab le to g uide y o u o n the advisab ility o r o the rwise o f c arry ing o ut an up g rade .

  • Page 48: Technical Support

    -d a y use o f yo ur p rinte r. 4- 4b FINDING INFO RMAT IO N O N WWW.EVO L IS.C O M If you need additional technical help, you will find a great deal of information on using and troubleshooting Evolis printers under the Drive rs...

  • Page 49: A1 - Technical Specifications

    Appendix A A1 - Technical specifications T his se c tio n p re se nts yo ur p rinte r’ s te c hnic a l p rinting p ro p e rtie s. General technical features ä Sing le sid e o r d o ub le sid e d p rint mo d ule , e d g e -to -e d g e p rinting C o lo ur sub lima tio n a nd mo no c hro me the rma l tra nsfe r 300 d p i p rint he a d (11.8 d o ts/ mm) 2 millio n c o lo urs...
  • Page 50 Sup p lie d with Evo lis Pre mium Suite fo r Wind o ws: • Printer driver • Evolis Print Center for the administration, management and configuration of the printer • Evolis Printer Manager for two-way graphic notification • Compatible with Windows : XP SP3;...

  • Page 51: Warranty Conditions

    3 ye a rs’ wa rra nty (p rinte r a nd p rint he a d ) Warranty subject to strict observance of the special usage and maintenance conditions and use of Evolis High Trust® ribbons. Dim e nsio ns a nd we ig ht ä...

  • Page 52: Certifications And Declaration Of Conformity

    O ptio ns & a c c e sso rie s ä C o lo urs a va ila b le : Fire re d a nd Brillia nt b lue Do ub le -sid e d p rinting up g ra d e kit Enc o d ing o p tio ns •...

  • Page 53: B1 - C O M P Lia Nc E Sta Te M E Nts

    Appe nd ix B B1 - C o m p lia nc e sta te m e nts In this section, you will find the certifications for your Evolis printer. C o m plia nc e sta te m e nts...

  • Page 54: C 1 - Enc O D Ing O Ptio Ns

    C 1a - MAG NET IC ST RIPE ENC O DING A printer fitted with a magnetic encoder works in exactly the same way as a basic card printer. The Evolis encoder encodes the magnetic strip e s in a sing le p a ss the n runs a d a ta c he c k.

  • Page 55: C A Rd Po Sitio Ning

    C a rd po sitio ning ä Ma g ne tic strip e c a rd s must b e p la c e d in the c a rd fe e d e r so tha t the ma g ne tic strip e is fa c ing d o wnwa rd s a s sho wn b e lo w: Ê...

  • Page 56: Configuring The Evolis Print Center

    ä When first installing the Evolis Print Center, the magnetic encoder functions need to be configured. The magnetic encoder functions may b e a c c e sse d fro m the Evo lis Print C e nte r Pro p e rtie s b y rig ht-c lic king the na me o f the p rinte r.

  • Page 57: Iso 7811 M A G Ne Tic E Nc O Ding Sta Nda Rds

    ä C le a ning the m a g ne tic e nc o de r T he ma g ne tic e nc o d e r he a d re q uire s re g ula r ma inte na nc e in o rd e r to e nsure the inte g rity o f the d a ta e nc o d e d o nto c a rd s. C le a ning o f the ma g ne tic e nc o d e r is c a rrie d o ut whe n the p rinte r runs a n a d va nc e d c le a ning se q ue nc e with imp re g na te d «T »...

  • Page 58: C 1B - C O Nt Ac T Smart C Ard Enc O Ding

    C 1b - C O NT AC T SMART C ARD ENC O DING A printer fitted with a smartcard contact station works in exactly the same way as a basic card printer. The Evolis smartcard contact sta tio n is use d to p ro g ra m c hip s to ISO 7816-2 sta nd a rd s.
  • Page 59 ä C a rd po sitio ning Sma rtc a rd s must b e p la c e d in the c a rd fe e d e r so tha t the c hip c o nta c t is fa c ing up wa rd s a s sho wn b e lo w: Ê...
  • Page 60 ä C o nta c t sta tio n inte rfa c e Printers fitted only with a smartcard contact station (without integrated encoder) are fitted with a female DB-9 connector which is found on the back of a printer. T his c o nne c to r, d ire c tly c o nne c te d to the c o nta c t sta tio n insid e the p rinte r, is a lso c o nne c te d to a n e xte rna l c o up le r to p ro g ra m the c hip .
  • Page 61 ä T he c o m m a nd se q ue nc e is a s fo llo ws: Se nd ing the SIS se q ue nc e : A c a rd is mo ve d fro m the fe e d e r to the c o nta c t sta tio n, a nd sto p s und e rne a th it. T he c o nta c t sta tio n is p ushe d d o wnwa rd s to ma ke c o nta c t with the c a rd .

  • Page 62: C 1C - C O Nt Ac T L Ess Smart C Ard Enc O Ding

    C 1c - C O NT AC T L ESS SMART C ARD ENC O DING Evo lis p rinte rs ma y b e e q uip p e d with a n e nc o d ing d e vic e fo r c o nta c tle ss sma rtc a rd s (RFID). T his c o nsists o f a n e nc o d ing mo d ule a nd a b uilt-in a nte nna .
  • Page 63 ä C o m pute r c o nne c tio n If yo ur e nc o d e r is sup p lie d with a n USB inte rfa c e , it will e ithe r b e c o nne c te d to the p rinte r’ s inte rna l USB Hub , o r e q uip p e d with a USB c a b le to c o nne c t to yo ur c o mp ute r d ire c tly.
  • Page 64 Appe nd ix D D1 - C o nsum a b le s a nd a c c e sso rie s ® Evo lis o ffe rs a full ra ng e o f c o nsuma b le s a nd a c c e sso rie s Evo lis Hig h T rust sp e c ia lly d e sig ne d to wo rk with its p rinte rs.
  • Page 65 ä C a rds a nd a c c e sso rie s Re f. De sc riptio n ZENIUS PRIMAC Y C le a ning a c c e sso rie s Re g ula r c le a ning kit (fo r se rvic ing the c le a ning ro lle r a nd print he a d) AC L 001 5 a dhe sive c a rds, 5...

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