Evolis ELYPSO User Manual
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Evolis ELYPSO User Manual

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ELYPSO
USER GUIDE
Evolis © 2019. All rights reserved. January 2019.
Réf. KU-ELY1-036-ENG Rev.C1
1

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Summary of Contents for Evolis ELYPSO

  • Page 1 ELYPSO USER GUIDE Evolis © 2019. All rights reserved. January 2019. Réf. KU-ELY1-036-ENG Rev.C1...
  • Page 2 All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Warranty Registration

    As with all Evolis products, a great deal of care has been taken over this manual. Should you find an error, however, please let us know by emailing us at info@evolis.com.

  • Page 4: Getting Started

    Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry. You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that the printer is returned.

  • Page 5: Description Of The Printer And Its Functions

    DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS ELYPSO Pushbutton Cards and ribbon Cleaning Printer Wi-Fi (option) - Manual card feeder - Power cable socket - Control panel - Place for Kensington lock - USB connector (type A) - Pre-cut slot for the optional reject...
  • Page 6 ELYPSO - Thermal print head - Place for the activation key for the flip-over module - Cleaning roller - Dust filter - Side panel opening mechanism - Serial number label Access to the side panels of the machine and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users.

  • Page 7: Installation

    30 minutes in standby mode. NOTE The standby times can be configured in the Evolis Print Center. In standard standby mode, sending a print request restarts the printer and quickly pressing (for 1 second) on the button exits the printer from hibernation mode.

  • Page 8: Fitting The Ribbon

    ® to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.
  • Page 9 Cards For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. NOTE Do not touch the printable surface of the cards in order to preserve print quality. ELYPSO Do not use cards that have been damaged, folded, embossed or dropped on the floor.

  • Page 10: Removing Printed Cards

    To empty it, just remove the cards in it. Evolis recommends that you empty this box regularly. The printed card can be programmed in Evolis Print Center to be ejected either from the manual feeder or the reject tray if you choose the option.

  • Page 11: Installing The Print Driver

    ELYPSO Your printer is delivered with a CD-ROM comprising the Evolis Premium Suite, which contains the print drivers for Windows and Mac OS platforms. The Evolis Premium Suite is an all-in-one driver software solution, which enhances the user experience by making the interactions between printer and computer more intuitive.
  • Page 12 To access this application: ELYPSO ∙ From the Start button on the bottom left of your screen in the Windows task bar, select All programs, Evolis Card Printer, Evolis Premium Suite, Evolis Print Center ∙ The application displays all connected Evolis printers.
  • Page 13 ∙ Right click the name of the printer, select Properties to access the settings or double (left) click the name of the printer. ELYPSO Pay attention to the settings defined under the print driver Properties and do not hesitate to contact your Evolis dealer for any advice NOTE and assistance needed before making any changes.
  • Page 14 ∙ Warnings about problems which have stopped the printer. When the Evolis Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen: The colour of the icon varies according to the status of the printer: ∙...

  • Page 15: Printing A Card

    Word ® ELYPSO After having set the Evolis printer as the default: ∙ Start the MS-Word application ∙ Select Landscape in the Orientation section. ∙ Change the size of your document by selecting the type CR80 (or by customising the document with the dimensions 8.6 cm x 5.4 cm).

  • Page 16: Double-Sided Printing

    If your printer prints on only one side of the card and you want to print on both sides, you can purchase a double-sided printing upgrade by contacting your Evolis dealer. This printing upgrade is an activation key to put into the printer. This operation is quick and easy to perform.
  • Page 17 ELYPSO Close the cover. The 3 LEDs on the control panel start flashing one after the other for between 5 and 10 seconds. Activation has finished and is successful when the 3 LEDs remain lit for several seconds then turn off.
  • Page 18 CONNECTING TO A NETWORK (ETHERNET AND WI-FI) All Evolis printers can be fitted with a TCP/IP network connection. This function is available as standard on the Zenius Expert. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.

  • Page 19: Maintenance

    3 - MAINTENANCE GENERAL WARRANTY INFORMATION Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance. Please comply with the instructions ELYPSO given below to ensure that it runs satisfactorily. Keep your warranty cover! The manufacturer’s warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular...

  • Page 20: Routine Printer Cleaning

    ROUTINE PRINTER CLEANING Routine printer cleaning ELYPSO The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.
  • Page 21 Repeatedly running the adhesive card through the printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head. Open the printer cover. Remove the ribbon as shown on the diagram. ELYPSO Close the cover and check it has clicked shut.
  • Page 22 . Cleaning starts. The used cleaning card is ejected automatically by the manual feeder. ELYPSO Routine cleaning may also be carried out from the Evolis Print Center by clicking on “Start cleaning”.

  • Page 23: Servicing The Print Head

    However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by Evolis.
  • Page 24 Follow the procedure below: Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. Unplug the power supply cable, open the cover then find the print head.

  • Page 25: Advanced Cleaning

    For a more in-depth clean, we recommend carrying out an advanced clean every five routine cleaning cycles. Evolis provides an Evolis High Trust maintenance kit consisting of 2 adhesive cards, 2 impregnated “T” shaped cards, a cleaning pen and a box of ®...
  • Page 26 The used adhesive card is ejected automatically by the manual feeder. Routine cleaning may also be carried out from the Evolis Print Center by clicking on “Start cleaning”. Warning, the “T” shaped card must be used just after the sachet is opened.
  • Page 27 Recommended cleaning cycle: every 5 routine cleaning cycles. NOTE Servicing accessory: cleaning pen ELYPSO Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects.
  • Page 28 Remove the filter by pulling it upwards and slide it out to release it completely. Once the filter is removed from its slot, obtain a cleaning wipe supplied by Evolis. Clean the filter by rubbing the wipe either side of it.

  • Page 29: Warnings And Diagnosis

    Evolis technical support. WARNINGS AND DIAGNOSIS ELYPSO Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. Control panel warnings See section 1 - Description of the printer and its functions for further details about the control panel.

  • Page 30: Printer Ready

    For more details, refer to p37. CARDS If the problem persists, contact your Evolis dealer for assistance. • No cards in the card feeder. Put card back into the manual feeder - the process starts again.

  • Page 31: Routine Cleaning

    • The printer must be cleaned. • The printer must be cleaned to avoid the risk of the See p20 - Maintenance warranty being voided. ELYPSO ADVANCED CLEANING See p19 - Maintenance • The printer requires advanced cleaning. See p25 - Maintenance...

  • Page 32: Diagnosis Help

    DIAGNOSIS HELP In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible. Printing a technical test card ELYPSO The technical test card must be printed when you receive your machine to ensure your printer is operating correctly.

  • Page 33: Identifying Installed Software Versions

    Identifying installed software versions You can identify directly the system versions installed (print driver, set, etc.). In Evolis Print Center, double click the name of the printer to display its Properties. ELYPSO Click System information, then System information.

  • Page 34: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.

  • Page 35: Poor Print Quality

    • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from an Evolis dealer. NOTE Use of cards obtained elsewhere is liable to adversely affect print quality and/or damage the print head.

  • Page 36: Partial Or Incorrect Printing

    Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged. See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.

  • Page 37: Freeing Jammed Cards

    Freeing jammed cards Control panel displays: ELYPSO MECHANICAL ERROR • Card jammed in the printer. Print jobs are interrupted. Do not turn off your printer as this cancels pending print jobs in the printer’s memory. Remove the card as follows: Open the printer cover and remove the ribbon.

  • Page 38: Replacing The Printhead

    The print head is a sensitive component of your equipment. It determines the print quality, and regular servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life. Nonetheless, the print head may sometimes need to be replaced. Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully.
  • Page 39 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. ELYPSO Step 1 - Removing the defective print head Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.
  • Page 40 Connect the cable into its socket, making sure it is the right way round. Do not use any force, as this part is relatively fragile. Press ELYPSO down on each side of the connector to ensure a good connection is made.
  • Page 41 Step 3 - Configuring the new print head Power up the printer and check that it is properly connected to a computer on which the printer’s Evolis Print Center is installed. In Maintenance of Evolis Print Center, click on the Change print head tab.

  • Page 42: Updating The Firmware (Under Windows)

    Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade. In general, such updates are only required in the event of problem or malfunction that has been clearly identified by your Evolis dealer.
  • Page 43 Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 44: Updating The Print Driver

    Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.

  • Page 45: Technical Support

    Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information:...

  • Page 46: Technical Specifications

    APPENDIX A TECHNICAL SPECIFICATIONS This section presents your printer’s technical printing properties. ELYPSO General technical features • Single side or double sided print module, edge-to-edge printing • Colour sublimation and monochrome thermal transfer • Standard 300 x 300 dpi resolution •...
  • Page 47 Ribbons To maximise the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use Evolis High Trust ribbons. ® • Automatic identification and setting • Ribbon inserted in a cassette to make handling easier •...

  • Page 48: Warranty Conditions

    Warranty conditions • 1-year’ warranty (printer and print head)1 • Warranty extension available (please contact your Evolis dealer) Warranty subject to strict observance of the special usage and maintenance conditions and use of Evolis High Trust ribbons. ® Dimensions and weight •...

  • Page 49: Certifications And Declaration Of Conformity

    • Reject box • Encoding options Can be combined, fitted on site using additional modules Magnetic stripe encoder Chip contact station ELYPSO Smartcard encoder Contactless card encoder Others on request Certifications and declaration of conformity • CE, FCC, ICES, VCCI, CCC, KC, BIS, EAC •...

  • Page 50: Declarations Of Conformity

    Safety standard applied EN60950-1:2006 + A11 + A1 + A12 + A2 approved by Evolis may cause, harmful interference and void the FCC authorization to operate this equipment. EN50364:2010 It is recommended to respect a distance of 20 cm between user and RFID module when the module is powered.

  • Page 51: Encoding Options

    Location of the magnetic encoder The magnetic encoder is a module installed either in the factory or on site by your Evolis dealer. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing..

  • Page 52: Card Positioning

    Card positioning Magnetic stripe cards must be placed in the manual card feeder so that the magnetic stripe is facing downwards as shown below: Insert a magnetic card. Hold the cards as shown in the diagram (magnetic stripe downwards). ELYPSO...

  • Page 53: Configuring The Evolis Print Center

    Configuring the Evolis Print Center When first installing the Evolis Print Center, the magnetic encoder functions need to be configured. The magnetic encoder functions may be accessed from the Evolis Print Center by right-clicking the name of the printer then click on Properties.

  • Page 54: Cleaning The Magnetic Encoder

    If, in between two routine printer cleaning runs (every 1000 cards inserted), the read-write process fails with more than one card, it is recommended ELYPSO to run an advanced printer cleaning sequence manually (please see the “Maintenance” section of this manual for the procedure to follow).

  • Page 55: Contact Smartcard Encoding

    ELYPSO The contact station is a module installed either in the factory or on site by your Evolis dealer. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed.
  • Page 56 Card positioning Smartcards must be placed in the manual card feeder so that the chip contact is facing upwards as shown below: Insert a card. Ensure the cards are positioned as illustrated in the diagram. ELYPSO...

  • Page 57: Connector Pins

    DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip. ELYPSO DB-9 CONNECTOR SMARTCARD CONTACT POINTS PINS C1 (V c.c.)
  • Page 58 NOTE In order to encode a smartcard, you can use the cardPresso software or Evolis Premium SDK and the SDK of the encoder. ELYPSO You must not print on the chip during printing or you may destroy it.

  • Page 59: Contactless Smartcard Encoding

    Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and a built-in antenna. A module such as this must be installed by a specialist. The Evolis product catalogue includes printers equipped with a built-in encoder for contactless chips.

  • Page 60: Computer Connection

    In the first case, your printer’s USB cable is used to drive firstly the printer and secondly the encoder from the computer. ELYPSO NOTE Refer to the Evolis Programming Guide for further details on programming contactless smartcards. NOTE In order to encode a smartcard, you can use the cardPresso software or Evolis Premium SDK and the SDK of the encoder.

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