Icons 1 – Getting started Unpacking Description of the printer and its functions Installation Connecting the Printer Power Supply Cable Installing Evolis Premium Suite Connecting to a network Ribbons Fitting the ribbon Inserting Cards Removing printed cards Adjusting card thickness Managing the reject box/rear output hopper 2 –...
All the information contained in this document is subject to change without prior notice. Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.
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Certifications and declarations of conformity: CE, UKCA, ICES, VCCI, BIS, CCC, KC, EAC, ROHS, FCC (Evolis contact: Evolis, Rising Sun Mills, 188 Valley St., Suite 421, RI 02909 Providence, evolisnortham@evolis.com) Icons on the printer label: PRIMACY 2 Evaluation for apparatus only based on altitude not exceeding 2000m, therefore it’s the only operating condition applied for the equip- ment.
The following icons are used in this manual to highlight important information: NOTE Information providing further details or depth about specific points in the main text. PRIMACY 2 Indicates that failing to take the recommended action is liable to damage your printer. A video showing the procedure is available on www.evolis.com...
Evolis dealer, who will tell you the procedure to follow. Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry. You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that the printer is returned.
Access to the side panels of the machine and the option module fitting/removal areas is restricted to your retailer/installer or to experienced users. The machine should always be disconnected from the power supply (unplugged) before carrying out any PRIMACY 2 work on it.
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Protective cover PRIMACY 2 – Place for reject box (see section Managing the reject box/rear hopper) – Location for security locking (option) – Power cable socket – Ethernet connector – USB socket (type A) – USB socket (type B) – Cleaning Roller - Side panel opening mechanism –...
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PRIMACY 2 – Printer serial number label – Dust filter – Location for double-sided printing activation key (option) – Side panel opening mechanism...
30 minutes in standby mode. NOTE The standby times can be configured in the Evolis Premium Suite. In standard standby mode, sending a print request restarts the printer and quickly pressing (for 1 second) on the button exits the printer from hibernation mode.
∙ A diagnostic tool To install the print driver: 1. Go to the link dedicated to the driver (start.evolis.com/primacy2) 2. Download and launch the driver: Evolis Premium Suite ® 3. A programme will guide you through the entire installation process.
Connecting to a network All Evolis printers can be fitted with a TCP/IP network connection. This function is available as standard on Primacy. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied PRIMACY 2 by the network.
® liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Advanced User Guide. PRIMACY 2 Fitting the ribbon NOTE The printer automatically recognises the ribbon inserted.
Inserting Cards For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. NOTE PRIMACY 2 Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor.
Once the print cycle is complete, cards are delivered into the output hopper below the card feeder. This output hopper is designed to collect printed and/or encoded cards. PRIMACY 2 The output hopper has a maximum capacity of 100 x 0.76 mm cards.
The printer is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open. The printer accepts cards between 0.25 mm and 1.25 mm thick (10 to 50 mil). The factory setting is 0.76 mm. PRIMACY 2 To adjust card thickness:...
The reject box can be used as a hopper to optimise the production flow of cards when continuous ribbons are used. Preloading cards enables to optimise the production flow. To activate this feature, go to Evolis Premium Suite and click the printer NOTE name>Printer settings>Printing>Resolution and Speed>Enable automatic card preloading.
To access this application: Double-click on Evolis Premium Suite shortcut or, from the Start button on the bottom left of your screen in the Windows task bar, select All programs>Evolis Card Printer>Evolis Premium Suite The application displays all connected Evolis printers. Select the desired printer.
ESSENTIAL SETTINGS Once the ribbon is installed, your Evolis printer automatically adapts its parameters and settings to suit the ribbon. For your first printings, you can manage the following settings. For more advanced printings, please refer to the Advanced User Guide.
3. Click on File>Print, select Primacy 2 printer and click on Print. NOTE For more information, please refer to FAQ on Evolis website or Cardpresso embedded Help. On TextEdit 1. Open TextEdit application 2.
Open the cover and hold down the pushbutton in order to eject the jammed card. • Card loading error. If the problem persists, contact your Evolis Check cards have been loaded. For any other dealer for assistance problems contact your Evolis dealer.
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(after 1,000 cards have been inserted) (after 1,200 cards have been inserted) • The printer must be cleaned. • The printer must be cleaned to avoid the PRIMACY 2 risk of the warranty being voided. the Advanced User Guide (See...
LCD screen LCD screen is touch-sensitive: it enables easy interaction with the printer. PRIMACY 2 Useful messages on the printer processes are displayed. They enable you to take actions and perform a good supervision of your printing jobs. There are various types of statuses:...
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- Orange or red color: processes cannot be performed due to a small or serious issue PRIMACY 2 Scan the flash code to access information on the Web that will help you to solve the issue. - Red color: processes cannot be performed due to a serious issue. The user action is needed:...
∙ Warnings about problems which have stopped the printer. When the Evolis Premium Suite is active, a small icon is displayed in the bar on the bottom right of your computer screen. The colour of the icon varies according to the status of the printer: ∙...
APPENDIX DECLARATIONS OF CONFORMITY In this section, you will find the certifications for your Evolis printer. PRIMACY 2 Declarations of conformity Concerning Safety and Electromagnetic Compatibility of Radio Equipment (RED 2014/53/EU, LVD 2014/35/EU, EMC 2014/30/EU Directives) and (RoHS3) 2015/863/EU: Manufacturer name:...
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FCC additional information: • Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the express, written consent of the company Evolis may cause harmful interference and void the FCC authorization to operate this equipment.
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