Evolis EDIKIO ACCESS User Manual
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Evolis EDIKIO ACCESS User Manual

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USER GUIDE

EDIKIO
ACCESS
©2017 Edikio. All rights reserved. April 2017.
Ref. KU-EDA1-066-ENG-A5-A0

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Summary of Contents for Evolis EDIKIO ACCESS

  • Page 1: User Guide

    USER GUIDE EDIKIO ACCESS ©2017 Edikio. All rights reserved. April 2017. Ref. KU-EDA1-066-ENG-A5-A0...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. ACCESS Evolis cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Registering Your Printer

    Using your new Edikio printer, you can create a wide variety of high-quality customized cards. This printer uses consumables and accessories that are available from your Edikio by Evolis reseller. For further details, visit our website at www.edikio.com. This user guide has been produced for the Edikio Access solution. REGISTERING YOUR PRINTER EDIKIO www.edikio.com...

  • Page 4: Getting Started

    Edikio by Evolis reseller, who will tell you what to do. We have paid particular attention to the quality of the packaging for the Edikio Access printers. Please keep this packaging somewhere clean and dry.

  • Page 5: Description Of The Printer And Its Functions

    DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS EDIKIO ACCESS Control panel lights Cards and ribbon Printer Pushbutton - Control panel - Kensington lock - Card feeder - Power cable socket - Output hopper - USB port (type B)
  • Page 6 EDIKIO ACCESS - Thermal print head - Serial number label The printer should always be disconnected from the power supply (unplugged) before carrying out any work on it.

  • Page 7: Installation

    INSTALLATION The Edikio Access printer must be placed in a dry location, protected from dust and drafts, and well-ventilated. Please ensure you NOTE keep your printer on a flat, strong surface able to bear its weight. EDIKIO ACCESS Connecting the printer Connection to the power supply The printer must be connected to a properly protected and grounded electrical installation.
  • Page 8 Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the cable and power supply unit can be easily accessed, especially in the event of an emergency. To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. It will switch to sleep mode after 30 minutes in standby mode.
  • Page 9 Ribbons Evolis HighTrust original ribbons optimize your printer's operation and avoid causing damage to it. Ribbons from other suppliers are not ® compatible with your printer. Their use is liable to damage your printer and voids the manufacturer’s warranty for the printer.
  • Page 10 Cards For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. NOTE Avoid touching the printable surface of the cards in order to preserve print quality. EDIKIO Do not use cards that have been damaged, folded, embossed, or dropped on the floor.
  • Page 11 Removing printed cards Once the print cycle is complete, the cards are issued into the output hopper below the card feeder. This output hopper is designed to collect the printed cards. The printer is equipped with an output hopper with a maximum capacity of 25 cards that are 0.76 mm thick and 40 cards that are 0.50 mm thick.

  • Page 12: Installing The Printer Driver

    2 – PRINTING INSTALLING THE PRINTER DRIVER New advanced functions automate complete printer setup after the printer driver has been installed. EDIKIO Your printer comes with a USB stick containing the Windows printer driver. ACCESS To install the printer driver, insert the USB stick into your computer and select the printer driver menu. A program will guide you through the entire installation process.
  • Page 13 A management application called Edikio Print Center is available to help you if necessary to change predefined settings. To access this application: EDIKIO ACCESS ∙ From the Start button on the bottom left of your screen in the Windows task bar, select All Programs, Evolis Card Printer, Edikio Printer Suite, Edikio Print Center.
  • Page 14 ∙ Right-click the name of the printer, select Properties to access the setup area or double-click the printer name. EDIKIO ACCESS Pay attention to the settings defined under the printer driver Properties and do not hesitate to contact your Edikio by Evolis reseller NOTE for any advice and assistance before making changes.
  • Page 15 ∙ Grey: Printer in Sleep mode, disconnected, or communication interrupted. When a notification is issued, it is displayed in a window of the following type: Get additional help from the Evolis Interrupt the print job support site (requires an Internet connection) Restart the job.
  • Page 16 PRINTING A PRICE TAG WITH THE EDIKIO SOFTWARE Your printer may be supplied with specific software for managing and printing your product information. The Edikio software allows you to print price tags easily, using tag layouts and lists of customizable items, depending on the needs of your point of sale.
  • Page 17 If you intend not to use your printer for an extended period, we advise you to acquire a protective cover so that dust does not NOTE accumulate in your printer. Please contact your Edikio by Evolis reseller to purchase one.

  • Page 18: Cleaning The Printer

    NOTE However, we do recommend more regular cleaning if your printer is in a dusty location or if you use it intensively. Servicing accessory: saturated "T" shaped card. To obtain one, please contact your Edikio by Evolis reseller. EDIKIO Follow the procedure below to proceed with cleaning: ACCESS Repeatedly running the "T"...
  • Page 19 Cleaning the printer (continued) Remove any cards in the feeder if necessary. Double-click the control button before inserting the "T" shaped cleaning card. Take the "T" shaped cleaning card and insert it in the feeder as shown. Cleaning starts. EDIKIO ACCESS Remove the "T"...

  • Page 20: Cleaning The Print Head

    Cleaning the print head Recommended cleaning cycle: If you notice poor-quality printing or after a period of inactivity. NOTE Servicing accessory: cleaning pen from the Evolis High Trust brand. ® EDIKIO ACCESS Unplug the printer from its power supply before cleaning the print head.
  • Page 21 Cleaning the print head (continued) The cleaning pen can be used up to 8 times for cleaning the print head. Warning! Like the "T" card, the cleaning pen should not be allowed to dry out, otherwise it will not be effective. EDIKIO ACCESS Follow the procedure below:...
  • Page 22 4 – HELP This chapter provides suggestions for identifying problems that may arise when using your printer. If you do not manage to solve your problem, please contact your Edikio by Evolis reseller. WARNINGS AND DIAGNOSTICS EDIKIO ACCESS Although the Edikio printer was designed to work independently and keep user intervention to a minimum, it may be useful for you to know the main warning messages.
  • Page 23 For any other job in progress, this will restart FLASHING problems, contact your with a new card. Edikio by Evolis reseller. NOTE For optimum use of your printer, we advise you to use the cards and ribbons recommended by Evolis.
  • Page 24 Open the cover and hold down the control button to eject the jammed card. For more details, refer to page 30. If the problem persists, contact technical support at www.evolis.com COOLING MODE FIRMWARE UPDATE • The printer is updating its •...

  • Page 25: Diagnostic Help

    DIAGNOSTIC HELP In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run when you contact technical support. EDIKIO Identifying installed software versions ACCESS You can directly identify the System versions installed (printer driver, setup, etc.): From the Edikio Print Center, double-click on the printer name to access its Properties.

  • Page 26: Printing A Technical Test Card

    DIAGNOSTIC HELP Printing a graphical test card The graphical test card is used to confirm the print quality in monochrome, the absence of any potential offsets, and whether the ribbon is synchronized correctly. EDIKIO To print the graphical test card, check first of all that a ribbon and card are in the printer. ACCESS Go to Edikio Print Center, select System information and click the Test cards tab.

  • Page 27: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card doesn't print, contact your Edikio by Evolis reseller for technical support or visit the website www.evolis.com...
  • Page 28 • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you purchase your cards from an Edikio by Evolis reseller. NOTE Using a different brand of card is likely to impact print quality and/or damage the print head.
  • Page 29 If straight horizontal lines appear on the printed cards, the print head is probably dirty or damaged. Please refer to the Servicing chapter of this manual. If the problem persists, contact an Edikio by Evolis reseller or visit the website at www.evolis.com...

  • Page 30: Freeing Jammed Cards

    Freeing jammed cards Control panel displays: LEGEND MECHANICAL ERROR EDIKIO • Card jammed in the printer. ACCESS Print jobs are interrupted. • The printer warning light and control button light up. STEADY LIGHT FLASHING Do not turn your printer off, as this cancels pending print jobs in the printer memory. Remove the card as follows: Open the printer cover and remove the ribbon.

  • Page 31: Updating The Driver

    Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Edikio by Evolis reseller for guidance on the advisability or otherwise of carrying out this EDIKIO operation.

  • Page 32: Manual Firmware Update

    Check the connection cables and run a new update. However, if you experience problems while updating the firmware with the Edikio Print Center, please contact your Edikio by Evolis reseller, who can provide a new file to install the firmware.

  • Page 33: Technical Support

    If you are having difficulties configuring or using your printer, read this manual carefully. If you need additional technical help, you will find a great deal of information on using and troubleshooting Edikio printers on the Evolis website at www.edikio.com, under Support. After specifying your printer model, you can download the updates for the printer driver and the firmware, and access the FAQ , training videos, etc.

  • Page 34: Technical Specifications

    APPENDIX A TECHNICAL SPECIFICATIONS This section presents your printer's specifications. EDIKIO ACCESS Print area • Near-to-edge printing (margin of 1.4mm) Print speed Full card print • Monochrome 215 cards/hour Software • Edikio software for your price tags l You can purchase an upgrade from the Edikio Lite version to the Edikio Standard or Edikio Pro version Printing mode •...
  • Page 35 Ribbons To maximize the quality and lifetime of the printed cards, as well as the service life of your print head and the overall reliability of your printer, use the recommended ribbons. • Automatic recognition and setup • Ribbon inserted in a cartridge for easier handling •...
  • Page 36 Security • Space for Kensington security lock ® Eco-design and certification • Standby mode and reduced power consumption Certification and declaration of conformity EDIKIO • CE, FCC, ICES, VCCI, CCC, KC ACCESS • ROHS • ISM band from 13.553 to 13.567 MHz, transmission power lower than 10 dBμA/m at 10 m, PLL/ASK/semi-duplex operation Power supply •...

  • Page 37: Declarations Of Conformity

    Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the Safety standard applied EN60950-1: 2006 + A11 + A1 + A12 + A2 express, written consent of the company Evolis may cause harmful interference and void the FCC authorization to operate this equipment. EN50364: 2010 We recommend keeping a distance of 20 cm between the user and the RFID module when it is in operation.

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