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Related Manuals for Evolis Dualys
Summary of Contents for Evolis Dualys
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Page 1: User Guide
USER GUIDE Evolis Card Printer © 2009. All rights reserved. July 2009. Ref. KU14E A0 Total ID Solutions, Inc. www.totalidsolutions.com 440-449-8000... -
Page 2: Copyright Notice
All the information contained in this document is subject to change without prior notice. Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual. -
Page 3: Warranty Registration
About your new printer Thank you for choosing an Evolis printer. Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at www.evolis.com. -
Page 4: Getting Started
Getting started 1-1 Unpacking Your printer is supplied with several accessories that we ask you to look at closely. This list may vary depending on your location. The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow. -
Page 5: Description Of The Printer And Its Functions
1-2 Description of the printer and its functions Control No cards Cover button open End of Cleaning ribbon - Output hopper - Carrying handle - Cover opening button - DB-9 connector (option) - Card input feeder - Power cable socket - Control panel - USB socket (std) - Manual card feed (option) - Page 6 - Card turnover area - Magnetic encoder (option) - Cleaning roller - Card thickness adjustment gauge - Thermal print head - Serial number label...
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Page 7: Installation
1-3 Installation 1-3a CONNECTING THE PRINTER Connection to the power supply ä The printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan. NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag. Ê... -
Page 8: Fitting The Ribbon
1-3b RIBBONS Evolis original ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual. -
Page 9: Loading The Cards
1-3c CARDS For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by Evolis. Do not touch the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed or dropped on the floor. Keep your cards protected from dust. -
Page 10: Removing Printed Cards
Removing printed cards ä Once the print cycle is complete, cards are delivered into the output hopper found on the left of the device. This output hopper is designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a capacity of 50 x 0.76 mm cards. -
Page 11: Adjusting Card Thickness
Adjusting card thickness ä The printer is equipped with a manual card thickness adjustment mechanism which can be reached either through the card feeder or through the inside of the printing unit when the cover is open. The printer accepts cards between 0.25 mm and 1 mm thick. The factory setting for card thickness is 0.76 mm. - Page 12 Adjusting card thickness from inside of the printer: Ê Open the printer cover by pressing on the opening lever, then tilt the cover up. Ë If necessary, remove any ribbon inside the printer. Then adjust the thickness of the cards used by moving the lever from right to left to the desired card thickness.
- Page 13 Inserting cards manually ä The printer may optionally be equipped with a manual feeder for inserting cards individually. The manual feeder option needs to be configured via the printer driver’s Properties, under the “Graphics” tab. Choose “Manual feed” from the “Card management - input” menu and select the desired output method from the menu. The manual card feeder is installed as follows: Ê...
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Page 14: Installing The Print Driver
Printing The information about the procedures described in this section refers to a Windows XP environment. 2-1 Installing the print driver Configuration of the printer and its driver is a very important step and requires very special care. In fact, inappropriate settings are a factor having a negative impact on the quality of card customisation. - Page 15 2-2 Managing the print settings Before using your printer, it is essential to check and/or change the default print driver settings: Ribbon type Card type Card finish or treatment … You will find more detailed information about the cards recommended by Evolis in the ‘Evolis Genuine Product’ list of consumables.
- Page 16 “Graphics” tab ä Ribbon or card types Front/back printing Choice of methods for feeding and collecting cards Card orientation, portrait or landscape Number of copies “Tools” tab ä Setting and testing magnetic encoding options Test card printing Cleaning the printer Dialogue interface with the printer.
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Page 17: Printing A Card
2-3 Printing a card A large number of Windows applications allow documents to be printed (for example the tools in Microsoft’s Office suite, i.e. MS-Word, MS-Access, Ms-Excel, MS-PowerPoint). To gain familiarity with the layout of a card and configuring its formatting and printing, we suggest the following example. In Microsoft Word ®... - Page 18 2-4 Connecting to a network (Ethernet) All Evolis printers have the benefit of a TCP/IP network connection mechanism. This feature is available as standard or as an option, depending on the model in the range. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.
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Page 19: Maintenance
Maintenance 3-1 General warranty information Your Evolis printer has been designed to give you long service and needs only minimal regular maintenance. Please comply with the instructions given below to ensure that it runs satisfactorily. Keep your warranty cover! The manufacturer’s warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular the printer cleaning cycles. -
Page 20: Routine Printer Cleaning
3-2 Routine printer cleaning The print head warranty is directly linked to routine cleaning of your printer. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid. Recommended cleaning cycle: whenever the ribbon is changed Mandatory cleaning cycle: when the cleaning warning is triggered Servicing accessory: cleaning card Your printer is fitted with a cleaning warning system which is triggered after a certain number of cards have... - Page 21 Follow the procedure below: Repeatedly running the cleaning card through the printer cleans the feed rollers, the cleaning rollers and the print head. Ê Remove the card feeder from the printer as shown. Ë sing the lever, set the card thickness to the MAX position. Ì...
- Page 22 Î Put the feeder back into the printer, then press on the upper section of the feeder until it clicks. Ï Open the cover. Ð Remove the ribbon as shown on the diagram. Ñ Close the cover and check it has clicked shut. Ò...
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Page 23: Servicing The Cleaning Roller(S)
3-3 Servicing the cleaning roller(s) In addition to routine printer cleaning, we suggest that you clean the cleaning roller(s) using the special wipes available from Evolis. The cleaning roller(s) remove(s) any dust or particles from the cards before printing. Recommended cleaning cycle: whenever the ribbon is changed Servicing accessory: cleaning wipe Follow the procedure below: Ê... -
Page 24: Servicing The Print Head
3-4 Servicing the print head Recommended cleaning cycle: whenever the ribbon is changed Servicing accessory: Special cotton bud impregnated with isopropyl alcohol. The print head is cleaned in the course of the printer’s routine servicing procedure (see previously). However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed) using the cotton buds supplied by Evolis. - Page 25 Follow the procedure below: Ê Take an Evolis cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol. Ë Open the cover and find the print head. Ì Gently rub the cotton bud from left to right along the print head for a few seconds. Í...
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Page 26: Warnings And Diagnosis
Help This section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not manage to solve your problem, this section also explains how to contact Evolis technical support. 4-1 Warnings and diagnosis Although the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings. - Page 27 RIBBON No ribbon in the printer. End of ribbon. The ribbon is not correctly fitted. The ribbon is torn. Check the condition of the ribbon in the printer. If you have a print job in progress, this restarts with a new card. CARDS The card feeder is incorrectly installed.
- Page 28 CLEANING It is imperative that the printer is cleaned. (after 1,200 cards See section 3 - Maintenance have been inserted) OUTPUT HOPPER The output hopper is midway between open and closed. POSITION Open or close the output hopper. The current job will restart. MECHANICAL Card jammed in the printer.
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Page 29: Diagnosis Help
4-2 Diagnosis help In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run by your Evolis dealer to help you as effectively as possible. 4-2a PRINTING A TEST CARD We recommend that you print a test card to ensure that your printer is working properly. -
Page 30: 4-2B Identifying Installed Software Versions
4-2b IDENTIFYING INSTALLED SOFTWARE VERSIONS As previously shown, you can easily identify the version of the software embedded in your printer (firmware number) by means of the test card. You can also identify the version of the print driver installed as follows: Ê... -
Page 31: Troubleshooting
4-3 Troubleshooting Do not attempt to use tools or other items to repair your printer in the event of problems, in case major damage is caused. 4-3a PRINTING PROBLEMS Nothing prints ä Ê Check the print driver Check that there is a print driver for your printer in the Windows configuration. Check that the printer is selected as the default printer. - Page 32 Poor print quality ä Small blemishes on the card The card surface may be dirty. Check that your cards are perfectly clean. Use new cards. Cleaning rollers or print head clogged. Clean the cleaning rollers and print head. Horizontal white lines The ribbon is not correctly fitted.
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Page 33: Partial Or Incorrect Printing
Partial or incorrect printing ä Ê Check the print settings Check that no area of the card design to be printed is outside the print margins. Check the document orientation (portrait or landscape) in the print driver configuration. Ë Check the interface cable If irregular characters are printed, check that you are in fact using the USB cable supplied with your printer. -
Page 34: 4-3B Freeing Jammed Cards
4-3b FREEING JAMMED CARDS Control panel displays MECHANICAL Print jobs are interrupted. PROBLEM Do not turn your printer off, as this cancels pending print jobs in the printer’s memory. Remove the card as follows: Ê Open the printer cover and remove the ribbon. Ë... -
Page 35: 4-3C Replacing The Cleaning Rollers
4-3c REPLACING THE CLEANING ROLLERS Should your cleaning roller start to work less effectively despite regular maintenance, it is advisable to replace it in order to avoid dirt accumulating on the print head, resulting in permanent damage (See section 3 – Maintenance). The cleaning roller is available as a consumable from your Evolis dealer. -
Page 36: 4-3D Replacing The Print Head
4-3d REPLACING THE PRINT HEAD The print head is a sensitive component of your equipment. It determines the print quality, and regular servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life. Nonetheless, the print head may sometimes need to be replaced. - Page 37 To exchange the print head, please proceed as follows: Before changing the print head, please unplug the power cable. Step 1 - Removing the defective print head ä Ê Open the printer cover. Ë Locate the print head. Ì Press on the metal part found at the bottom as shown on the diagram, in order to free the lugs from the holding fork, then remove the lugs from their slots.
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Page 38: Step 2 - Installing The New Print Head
Step 2 - Installing the new print head ä Ê Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Ë Pick up the new print head and turn it towards you, with the white connector visible. Ì... -
Page 39: Step 4 - Cleaning The Printer
Step 3 - Configuring the new print head ä Ê Power up the printer and check that it is properly connected to a computer on which the printer’s print driver is installed. Ë Under the print driver’s Properties, click on the “Tools” tab. Ì... -
Page 40: 4-3E Updating The Firmware (Under Windows)
4-3e UPDATING THE FIRMWARE (UNDER WINDOWS) Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade. -
Page 41: 4-3F Updating The Print Driver
4-3f UPDATING THE PRINT DRIVER Updating the print driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade. -
Page 42: Technical Support
4-4 Technical support If you are having difficulties in configuring and using your printer, read this manual carefully. If you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network. 4-4a EVOLIS PARTNER NETWORK For any unresolved technical problem, contact an Evolis dealer. -
Page 43: A1 - Technical Specifications
Appendix A A1 - Technical specifications This section presents your printer’s technical printing properties. General technical features ä Colour printing module 300 dpi print head (11.8 dots/mm) USB connection Ethernet TCP/IP connection as an option 16 MB RAM allowing two colour cards (front and back) to be stored Card turnover point for double-sided printing Detachable 100 card input feeder (0.76 mm or 30 mil) 100 card output hopper (0.76 mm –... -
Page 44: Software Supplied
Software supplied ä eMedia Card Designer for designing and printing badges : • Compatible with WindowsTM 2003, XP and Vista • Connects to Microsoft Excel databases Ribbon types ä 2-panel KO monochrome black ribbon – 500 cards/roll 5-panel YMCKO colour ribbon – 200 cards/roll 6-panel YMCKO-K colour ribbon –... - Page 45 Power supply: Power supply unit: 110-230 volts AC, 1.8 A, 60-50 Hertz - Printer: 24 volts DC, 3 A Environment: - Min/max operating temperature: 15° / 30°C (59° / 86° F) - Humidity: 20% to 65% without condensation - Min/max storage temperature: -5° / +70°C (23° / 158° F) - Storage humidity: from 20% to 70% without condensation - Operating ventilation: air cooled.
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Page 46: B1 - Compliance Statements
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment Full name: Serge Olivier without the express, written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment. -
Page 47: C1 - Encoding Options
Appendix C C1 - Encoding options Some models of Evolis printers are equipped with encoding systems which are used to customise magnetic strips, and contact and contactless smartcards. Depending on the model, it is possible to install up to three types of encoder in the printer (magnetic strip, contact and contactless smartcards). -
Page 48: Card Positioning
Card positioning ä Magnetic strip cards must be placed in the card feeder so that the magnetic strip is facing upwards as shown below: Ê Remove the card feeder from the printer as shown. Ë Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards Ì... -
Page 49: Configuring The Windows Print Driver
Configuring the Windows print driver ä When first installing the Windows print driver, the magnetic encoder functions need to be configured. The magnetic encoder functions are found in the print driver’s Tools dialogue box by clicking on the Encoding Settings button. “Magnetic Encoder”... -
Page 50: So 7811 Magnetic Encoding Standards
SO 7811 magnetic encoding standards ä Track number Separator Density Character set Number of characters Alphanumeric Piste 1 210 ppp (ASCII 20-95) Numeric Piste 2 75 ppp (ASCII 48-62) Numeric Piste 3 210 ppp (ASCII 78-62) bits per inch Except for the “?” character Including the Start, Stop and LRC characters which are automatically handled by the magnetic encoder... -
Page 51: C1B - Contact Smartcard Encoding
C1b - CONTACT SMARTCARD ENCODING A printer fitted with a smartcard contact station works in exactly the same way as a basic card printer. The Evolis smartcard contact station is used to program chips to ISO 7816-2 standards. Contact station location ä... - Page 52 Card positioning ä Smartcards must be placed in the card feeder so that the chip is facing downwards as shown below: Ê Remove the card feeder from the printer as shown. Ë Lower the spring system as shown and insert a maximum of 100 x 0.76 mm magnetic cards (chip down). Ì...
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Page 53: Contact Station Interface
Contact station interface ä Printers with a smartcard contact station are fitted with a female DB-9 connector which is found on the back of a printer. This connector, directly connected to the contact station inside the printer, is also connected to an external coupler to program the chip. DB-9 connector USB or parallel port External coupler... - Page 54 The command sequence is as follows: ä Sending the SIS sequence : A card is moved from the feeder to the contact station, and stops underneath it. The card is pushed upwards to make contact with the station. The printer connects the contact station to the DB-9 connector. The chip is programmed via the computer’s serial interface and the external coupler.
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Page 55: C1C - Contactless Smartcard Encoding
C1c - CONTACTLESS SMARTCARD ENCODING Evolis printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and sometimes a detachable antenna. Integration of such a module must be carried out by specialist. The Evolis product catalogue has printers equipped with a built-in encoder for contactless chips. -
Page 56: Computer Connection
Computer connection ä If your encoder is supplied with an USB interface, it will either be connected to the printer’s internal USB Hub, or equipped with a USB cable to connect to your computer directly. in the first case, your printer’s USB cable is used to drive firstly the printer and secondly the encoder from the computer. If your encoder is supplied with an RS-232 interface, it needs to be connected to the computer via a serial cable. -
Page 57: D1 - Consumables And Accessories
Appendix D D1 - Consumables and accessories Evolis offers a full range of consumables and accessories specially designed to work with its printers. Tested and approved by Evolis’ R&D and Quality departments, these consumables and accessories provide optimum print quality and reliability. Ribbons ä... - Page 58 Ref. Description Colour ribbons R3011 YMCKO 200 cards/roll R3013 ½ YMCKO 400 cards/roll R3314 YMCKOK 200 cards/roll R3411 YMCKO 100 cards/roll R3511 YMCKO 500 cards/roll R3514 YMCKOK 500 cards/roll Special ribbons R2218 Scratch-off ink Up to 600 cards/roll R2219 BlackWAX* Up to 600 cards/roll R2018 Scratch-off ink...
- Page 59 Cards ä Ref. Description Plastic cards C1001 Blank PVC cards, Premium, 0.76 mm 500 cards/box C1003 Blank PVC cards, Premium, with HiCo mag strip - 0.76 mm 500 cards/box C1004 Blank PVC cards, Premium, with LoCo mag strip - 0.76 mm 500 cards/box C4001 Blank PVC cards, Standard, 0.76 mm...
- Page 60 Software and accessories ä Ref. Description Software L8001 eMedia Card Designer software, Pro Edition, unrestricted version, all database types L8002 eMedia Card Designer software, Standard Edition, unrestricted version, Excel database connection Maintenance kits UltraClean cleaning kit (for full printer cleaning) A5011 5 pre-impregnated cards, 5 cotton buds, 1 box of 40 pre-impregnated wipes PrinterClean cleaning kit (for cleaning the card feed rollers)
- Page 61 Ref. Description Printer accessories S2304BB Extra card feeder for 100 cards (brilliant blue) S2304FR Extra card feeder for 100 cards (flame red) S5304OC Extra card feeder for 100 cards (ocean blue) S5304FR Extra card feeder for 100 cards (flame red) S5304JG Extra card feeder for 100 cards (jungle green) S5305OC...
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