Troubleshooting - 3Com NETBuilder II Installation Manual

4
Table 4-1 Troubleshooting the Flash Memory Drive
Symptom
After running the diagnostics, no LEDs light during
the self-test.
LED CR3 does not stay on after the self-test.
One of the following messages appears while booting from
the diagnostics diskette:
Flash Memory Installation Failure
Not enough memory space on floppy
One of the following messages appears while loading the
flash memory diagnostics:
System cannot access 2 floppy drives.
Check cable connections
or
Drive A: Unknown drive
The following message appears while loading the flash
memory diagnostics.
Flash Memory Drive Installation Diagnostic
(Version 1.0)
System contains 2 floppy drives
Drive A is unknown drive
Drive B is floppy drive
Floppy system did not find a drive with a
flash memory card
Please power off platform and check
seating of flash card in connector
After installing the flash memory drive, the following
message is displayed when you turn on the system:
No floppy drives detected during self-test
T
ROUBLESHOOTING
This appendix describes how to troubleshoot the flash memory drive. If you still
have problems, refer to
Table 4-1 describes the symptom of a malfunction, the cause, and the action to
correct it.
.
Appendix A for information about who to contact.
Cause and Action
The power cable is not seated correctly.
Check that the power cable connector fits securely in the floppy
disk drive, the flash memory drive, the existing power cable,
and the backplane.
The flash memory card is not formatted with a recognizable format.
Format the flash memory card by completing the procedure in
"Using the Flash Memory
enter:
FO A:
Flash memory drive is not recognized by the system.
Reboot from the diagnostic diskette.
Cables may not be seated correctly.
Check the cable connections for both the ribbon and power
cables.
Flash memory card may not be seated correctly.
Turn off the power. Check that the flash memory card is
securely seated in the top slot of the 64-pin connector on the
flash memory drive.
The ribbon cable is not connected.
Check that the ribbon cable connectors are fully seated on the
floppy disk drive, flash memory drive, and the backplane.
Diagnostics". Or, at the monitor ,