Vii. Product Technical Support Offerings; Dealer Support Requirements; Imagerunner Advance C9000 Pro / C7000 Series Service Guide March - Canon imagerunner advance C9075 PRO Service Manual

Canon

VII. Product Technical Support Offerings

A.

Dealer Support Requirements

imageRUNNER ADVANCE C9000 PRO / C7000 Series Technical Training
is required to receive technical support for these imageRUNNER ADVANCE
products. Refer to the Canon Technical Support Center (TSC) for further
details.
To ensure that every dealer receives the highest level of support and help to
resolve the end user's problems quickly and accurately, we recommend the
following to maximize your technical support request:
• Your support personnel should check technical documentation (User
Manuals, Technical Publications, etc.) and the e-Support Web site (24
hours a day, 7 days a week) before calling Canon USA's TSC (Technical
Support Center), since your concern may have already been addressed
and documented.
• Have your Support ID number ready when you call the TSC, and make
sure that you are where the engine or application is located and
accessible. This dramatically improves the TSC's ability to help
troubleshoot the problem, and eliminate the "guesswork" when answering
a specific question. This also helps to supply you with answers that are
more accurate.
• Provide the serial number of the installed engine or application you want
to troubleshoot. While the serial number is required to access support, it
also provides the Support Specialist with information about previous calls
for support.
• Make sure to provide environment-specific information, and any other
site-specific variables.
• Submit and update your profile information, such as cell phone number,
e-mail address, and company address on the e-Support Web site in the
Current Profile section. You can also call Canon USA's TSC. Accurate
profile information enables you to contact support personnel faster, and is
necessary, if more information is required from the caller later.
• Have a Dealer Technician or Systems Engineer call Canon USA with
what resolved your issue. This information is helpful, and enables a
Support Specialist to assist other callers who may have the same
problem.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Rev. 2
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
March 2015
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